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"Convenient location, but property has not been kept up - shabby old carpeting & fixtures. Provided torn & thread bare bath towels for use. Inoperable ... " More

By a verified traveler on Sun 31 Oct 2021

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Hotel Description

3-star hotel near Aspen Mountain

City center stay

You'll be within half a mile (1 km) of Aspen Mountain and 2 miles (3 km) of Buttermilk Mountain with a stay at this Aspen hotel. Isis Theatre and Wheeler Opera House are also within half a mile (1 km).

Free perks

This hotel features an outdoor pool and a spa tub. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, comfy beds

The 45 guestrooms feature comforts like pillowtop beds and Egyptian cotton sheets, while refrigerators and microwaves offer the conveniences of home. Other amenities include free WiFi, iPod docks, and LCD TVs with cable channels. Change of towels is available on request.

Deluxe Room, 2 Queen Beds (Deluxe Two Queens)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$356* Per night/room Feb 1 - Feb 2

Suite, Multiple Beds, Fireplace (Fireplace Suite)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed (Deluxe King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed (One Bedroom Apartment)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Jetted Tub (Hot Tub Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds (Junior Suite)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hotel Aspen ratings based on 16 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Aspen

Everyone (6) Couples (3) Family (1)
3 out of 5
Convenient location, but property has not been kept up - shabby old carpeting & fixtures. Provided torn & thread bare bath towels for use. Inoperable electrical outlets. Hazardous stairway carpeting and uneven outdoor walkways.

Posted by , from Boulder on Oct 31, 2021

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Comment from Hotel Management

Nov 1, 2021 by Brooke.I

Thank you for taking the time to review your stay. I am so sorry to hear about your negative experience at Hotel Aspen. If you would like, I would love to know what we could have done to make your stay more enjoyable. If your travels return you to Aspen, we would love to welcome you back to our hotel and make your negative experience up to you. Brooke.irby@haymaxhotels

4 out of 5
It was a great location and we walked to everything. We took the bus to the Bells and the stop was just outside the hotel. The staff was very friendly, helpful and accommodating. Although it is an older hotel our room was clean and somewhat updated. There was a bit of a musty smell but we opened windows. We got a grab and go breakfast with a lot of options. Loved the pool and outdoor jacuzzi.

Posted by , from Long Grove on Sep 20, 2021

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Comment from Hotel Management

Sep 28, 2021 by Brooke.I

Hi David! Thank you for taking the time to rate your stay. I am so happy to hear that you enjoyed your time at Hotel Aspen and the Maroon Bells! If your travels return you to Aspen, we would love to welcome you back to our hotel.

5 out of 5
Aspen Hotel is quaint and conveniently located. The view from the jacuzzi suite was wonderful. Rooms are a bit dated, but it did not bother us at all.

Posted by on Sep 13, 2021

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Comment from Hotel Management

Sep 14, 2021 by Brooke.I

Thank you for taking the time to rate your stay. I am so happy to hear that you enjoyed your time at Hotel Aspen! If your travels return you to Aspen, we would love to welcome you back to our hotel.

2 out of 5
No room cleaning, trash removal, or towels due to "COVID." All other establishments are providing additional cleaning services. Breakfast was not provided as advertised. We received only 4 vouchers when we needed 12 for 4 nights and food was of poor quality. Need to spend some money on renovating this old tired motel. We actually left early and did not stay our final night and we were told that we could not get a refund.

Posted by on Mar 18, 2021

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Comment from Hotel Management

Mar 24, 2021 by Brooke.I

I'm so sorry if you were disappointed in our service levels in any way. All industries that serve the public are being forced to modify their safety and cleaning processes in light of the COVID-19 pandemic. We adhere to and strictly follow guidance from the CDC, WHO, and the American Hotel and Lodging Association; Sometimes this means we can't provide the traditional personal services and amenities that you may have come to expect from us, but we do list our cleaning and safety plan on our website, on our reservations materials, in the guestrooms, as well as at check-in. Please know that we wish we were "back to normal," but until we feel that we can offer these services safely and without risk to our guests and employees we will follow these procedures. If your travels return you to Aspen, we'd love to welcome you back to our hotel and make up for your negative experience!

4 out of 5

Posted by on Sep 7, 2020

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Comment from Hotel Management

Sep 10, 2020 by Brooke.I

So happy to hear that you enjoyed your stay! Please let us know if there is anything we could have done to make your stay more enjoyable.

5 out of 5

Posted by on Jun 7, 2019

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5 out of 5
Hotel Aspen was great! Their breakfast buffet every morning and Apres Ski every afternoon were such nice amenities, along with a great pool and jacuzzi. Hotel staff were always happy and accommodating, Very family friendly atmosphere & right next to a bus stop- which made traveling super easy!!

Posted by , from Palm beach gardens, Florida on Apr 18, 2019

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4 out of 5

Great Location in Aspen

Pros: Comfortable, nice staff and good location.
Cons: The coffee. The coffee offered in the past was much better. More fruit please!
Location: Easy walk to dining, shopping and everything in downtown Aspen. Buses to the ski areas are right out front.
I have stayed at Hotel Aspen for the last 6 years when I visit for my annual ski trip. The hotel is nice and has a great location. The staff is always nice and helpful. The breakfast is good (though I was disappointed they did not offer the fresh fruit they used to provide, only some apples and oranges). The coffee was also not good this year. It was often empty, not hot and they did not offer a decaf option. Overall, this hotel is a good value.

Posted by , from Dallas, TX on Dec 17, 2016

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5 out of 5

In the middle of Aspen.

Pros: Overall great experience.
Location: In downtown Aspen. Excellent contemporary art museum. The Maroon Bells are a must see any only a short trip from Aspen.
Great location wiith clean room and helpful staff. Continental breakfast was better than most. Easy walk to restaurants and shopping.

Posted by , from Carbondale, IL on Oct 16, 2016

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3 out of 5

Nice location, old amenities

Pros: Breakfast
Cons: pool, hot tub
Location: easy short walk to stores, restaurants
Easy walk to the shops and town center. Photos are deceiving, the pool is quite old and run down the the hot tub is a mess. Could really use some updating outside. Nice staff, but real upside was great breakfast!

Posted by on Jun 13, 2016

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Property Features

Hotel Aspen offers its guests an outdoor pool, a spa tub, and complimentary bicycles. Public spaces have free WiFi. You'll find a business center on site. Free breakfast is served daily. Tour/ticket assistance, multilingual staff, and ski storage are also featured at the business-friendly Hotel Aspen. The hotel can provide concierge services and wedding services. Limited free parking is available on a first-come, first-served basis. This 3-star Aspen hotel is smoke free.

  • 45 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Fireplace in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Parking: Free self parking

Room Amenities

Hotel Aspen offers 45 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

  • Pillowtop beds
  • IPod dock
  • HD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Free bicycles on site
  • Rock climbing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Rafting nearby
  • Snow tubing nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 10:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 25.00 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aspen Hotel
  • Hotel Aspen
  • Hotel Aspen Hotel
  • Hotel Aspen Aspen
  • Hotel Aspen Hotel Aspen

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.