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"The hotel don't clean room or change towel and sheets daily. " More

By a verified traveler on Tue 05 May 2015

Hotel Description

Hotel near Infinite Energy Arena in Duluth

In suburbs

You'll be steps from Pirates Cove Adventure Golf and within a 10-minute walk of Gwinnett Place Mall with a stay at this Gwinnett Place hotel. McDaniel Farm Park and Club Drive Park are also within 3 miles (5 km).

Renovated in 2016

A fitness center, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. Luggage storage and a safe deposit box are also provided.

Free WiFi, kitchens

The 114 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, MP3 docks, and sofa beds are also available. Housekeeping is available on request.

Deluxe Studio, 1 Double Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max
$68* Per night/room Jan 3 - Jan 4

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America - Atlanta - Gwinnett Place ratings based on 19 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Extended Stay America - Atlanta - Gwinnett Place

Everyone (5) Family (3)
1 out of 5
I did not like that our room could not be cleaned everyday, if we needed tiles, wash clothes, pans to cook with, we had to go downstairs to the desk to get them & bring them back. The beds kept coming up depending on where we set at.

Posted by on Aug 20, 2019

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Comment from Hotel Management

Aug 21, 2019 by Hotel Management

Thank you for your review. We are sorry for your disappointment with our housekeeping policy, and for the inconvenience it caused. We are also sorry for the issues you encountered with the bed. Your feedback will be shared with the maintenance team for review and action. We value your comments and hope to see you again for a much better experience. Sincerely, Hotel Management

1 out of 5

Posted by on May 28, 2019

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1 out of 5
DONT STAY HERE!!!! There is BED BUGS!!!! The smell of cigars all throughout the hotel, there was a pimp outside that obviously lived there along with several questionable women! You have an off feeling as soon as you pull up!!! NOT a good place for anyone!!!!

Posted by on Apr 14, 2019

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Comment from Hotel Management

Apr 16, 2019 by Hotel Management

Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management

4 out of 5
Didn't have nothing bad to say... The bed is comfortable

Posted by on Apr 13, 2019

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Comment from Hotel Management

Apr 14, 2019 by Hotel Management

Thank you for taking the time to review your recent stay at Extended Stay America. We are so glad you loved our comfortable beds and got a great night's sleep! Our job is to provide a relaxing environment and we are happy to know your stay was completely satisfactory. We look forward to your next visit. Sincerely, Hotel Management

1 out of 5
I like the size of room but the did not have a cart to carry your lugguage or ice maker

Posted by on Feb 19, 2019

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Comment from Hotel Management

Feb 20, 2019 by Hotel Management

Thank you for your review. Although you were pleased with your spacious room, we apologize for not meeting all your expectations. Please know every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have the ice machine on the floors. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

1 out of 5

Worst place we stayed

Pros: Nothing
Cons: Everything
Location: Location is ok
We asked for extra sheets and pillows and it was very hard t convince them that we booked the room for six and there were only four pillows.

Posted by , from 21030 on Aug 28, 2018

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Comment from Hotel Management

Aug 30, 2018 by Hotel Management

We are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read/learn. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management

2 out of 5

Decent I guess

Room was clean enough. Light was out in bathroom. Staff said they would come fix it in the morning?!?! They did not. Breakfast was grab n go :-/ Checkin was at 3 but when we got there at 5:30 they had to "check the room "to see if it was ready" while we waited, which made us late to our event.

Posted by , from Spartanburg SC on Jun 26, 2017

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Comment from Hotel Management

Jun 29, 2017 by General Manager

Rachel, we sincerely apologize for the issues you encountered which led to a disappointing stay. This is certainly not the level of service we provide, and we are extremely sorry for the inconvenience. Your concerns have already been discussed with our entire associates in an effort to improve our performance moving forward. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, General Manager

1 out of 5

Not safe

Rooms had mold in the bathrooms and exposed wiring around the air conditioner. Not safe for children. Staff changed us to a new room that also had mold. We stayed in three different rooms and they all had mold. Not comfortable or clean. Staff was nice but it was hard to find someone at the desk.

Posted by , from Florida on Jul 24, 2016

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4 out of 5

The hotel don't clean room or change towel and sheets daily.

Posted by on May 5, 2015

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3 out of 5

Stay Alert

The accommodations were clean and adequate. The exercise room and pool were nice. The breakfast was very continental but again adequate for the price. I was staying for three nights with wife and teen boys. One night we came back around midnight after taking relatives out to dinner. Our key cards didn't work and we couldn't get into our room. The person that was supposed to be at the front desk wasn't there. People arriving late couldn't check in. I had visions of us sleeping in the car. Someone said this happens often. We had to go to the other Extended Stay down the road to request someone to get to the front desk. It didn't turn us off completely to this brand but I would definitely avoid coming back late with youngsters to the hotel. This never happened to me anywhere in the world!

Posted by , from Brooklyn, NY on Jul 16, 2013

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About the Extended Stay America - Atlanta - Gwinnett Place

Location 3390 Venture Pkwy, Duluth, GA 30096

Property Features

Free breakfast is available daily. Public spaces have free WiFi. There are 2 meeting rooms available. Extended Stay America - Atlanta - Gwinnett Place also features a fitness center, coffee/tea in a common area, and laundry facilities. Self parking is free. A complete renovation of Extended Stay America - Atlanta - Gwinnett Place was completed in December 2016. This Duluth hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 6 levels
  • Built in 1990
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.) (53.9 km / 33.5 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Atlanta - Gwinnett Place offers 114 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with unspecified sofa beds. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided on request.

  • In-room kitchen
  • Sitting area
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Late check-out fee: USD 25 (subject to availability)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Extended Stay America Atlanta Gwinnett Place Duluth
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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.