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Sheraton Atlanta Hotel

4-star property
165 Courtland Street NE, Atlanta, GA 1-855-201-7819
3.7 out of 5
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See all 41 travelocity Reviews

"Service was great from check in until check out. " More

By a verified traveler on Sat 07 May 2022

Points Of Interest

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Hotel Description

4-star hotel near Centennial Olympic Park

City center stay

Within a 10-minute walk of this Downtown Atlanta hotel, you'll find Georgia State University and AmericasMart. Centennial Olympic Park and Tabernacle are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 16 conference rooms, 24-hour business center, and valet parking. There's an indoor pool on site, and laundry facilities and concierge services are also offered.

WiFi, refrigerators

The 763 soundproofed guestrooms offer WiFi and room service. Entertainment options include LED TVs with cable channels, while refrigerators and coffee/tea makers provide the conveniences of home. Housekeeping is available on request.

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$149* Per night/room May 29 - May 30

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Sheraton Atlanta Hotel ratings based on 41 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Atlanta Hotel

Everyone (14) Couples (8) Family (13)
5 out of 5
Service was great from check in until check out.

Posted by on May 7, 2022

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Comment from Hotel Management

May 9, 2022 by Hotel Management

It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

5 out of 5
Nice clean property. Staff kind and efficient.

Posted by , from PADUCAH on Apr 5, 2022

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Comment from Hotel Management

Apr 5, 2022 by Hotel Management

Thank you for sharing your positive experience with us and with your fellow travelers! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

3 out of 5
The bathtub is the best ever. Strong hot water and very comfortable design. The towels are super soft. I was not pleased with receiving yet one more email asking me to take time to pre-check in when I had to go through the exact same process as usual when I arrived. I always assumed that the pre-check in would take the credit card number for incodentals and then provide an electronic key. It was nothing but a waste of time.

Posted by on Mar 14, 2022

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Comment from Hotel Management

Mar 14, 2022 by Hotel Management

Thank you for taking the time to share your honest feedback. We are disheartened to hear that we fell short in so many areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

4 out of 5
Staff very helpful. Hotel dated, but clean. Restaurant food not very good and overpriced for portion of food received.

Posted by on Feb 2, 2022

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Comment from Hotel Management

Feb 3, 2022 by Hotel Management

We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

5 out of 5

Posted by on Oct 23, 2021

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3 out of 5
Everything was fine, but I had a slip and fall coming out of the shower. I hit my head and tail bone in a lot of pain at the the urgent care now in NY/Long island.

Posted by on Sep 14, 2021

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Comment from Hotel Management

Sep 15, 2021 by Hotel Management

We would like to express our apologies that you had a negative experience at our hotel. Our top priority is the well-being of our guests and that they feel safe and cared for when staying at our hotel. I would love the opportunity to connect with you personally. I can assure you that we will do everything in our control to rectify your concerns from this recent visit.

5 out of 5
I like that it was big and spacious, safe and the employees was very friendly and helpful

Posted by , from Philadelphia on Aug 31, 2021

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Comment from Hotel Management

Sep 1, 2021 by Hotel Management

Thank you for sharing your positive experience with us and with your fellow travelers! I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!

1 out of 5

Posted by on Aug 18, 2021

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1 out of 5
The property reeks of criminal activity. People are allowed to come and “hang out” at the hotel and even use the pool. We felt very uncomfortable there and unsafe. It seems as though the staff is involved with the unregistered guests because it wasn’t addressed. When we stepped off of the elevators to check out, we were greeted with police officers in the lobby and parking lot. We didn’t receive communication on what happened from the hotel. The hotel is going down rapidly.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 3, 2021 by Hotel Management

Thank you for sharing your concerns over your experience. We take all complaints very seriously, and I want to ensure you that we have procedures and standards in place to ensure the comfort and safety of all guests. Be certain and reassured that our hotel is monitored 24 hours a day and 7 days a week by security agents and we have in place an effective system of surveillance cameras. We never want our valued guests to feel unwelcome or uncared for by our team and are truly sorry this was the outcome of your stay. We have no excuse for our lapses or imperfections but constantly strive to make our guest journey better and hope you will give us another try to witness our positive changes.

1 out of 5
Nothing a one start hotel for the price of 4 an a half. Travelocity needs to review the ratings, worse experiance ever

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 8, 2021 by Hotel Management

First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. We really hoped you'd love us - I'm so saddened to hear that we fell short. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

About the Sheraton Atlanta Hotel

Location 165 Courtland Street NE, Atlanta, GA 30303

Property Features

Sheraton Atlanta Hotel offers its guests an indoor pool, an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 95000 square feet (8826 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Atlanta Hotel. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Atlanta hotel.

  • 763 guestrooms or units
  • 12 levels
  • 2 buildings
  • 95000 sq ft of conference space
  • 8826 sq m of conference space
  • Built in 1965
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Atlanta Peachtree Station (6.1 km / 3.8 mi)
  • Metro station: Peachtree Center Station (0.4 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Atlanta Hotel offers 763 accommodations with laptop-compatible safes and video-game consoles. Beds feature premium bedding. LED televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. This Atlanta hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 10:30 AM.

Fandangles Bar - This bar serves dinner and light fare.

The Market - This café serves breakfast, lunch, dinner, and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per night, plus a deposit of USD 50 per night
  • Only dogs are allowed
  • Weight limit: 75 lbs
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 30 for adults, USD 5 and USD 30 for children (approximately)
  • Fee for in-room wireless Internet: USD 4.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 35 per night (in/out privileges)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet deposit: USD 50 per night
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlanta Downtown Sheraton
  • Sheraton Atlanta Downtown
  • Sheraton Hotel Atlanta Downtown
  • Sheraton Atlanta Downtown Hotel
  • Sheraton Atlanta
  • Atlanta Sheraton
  • Sheraton Atlanta Hotel Hotel
  • Sheraton Atlanta Hotel Atlanta
  • Sheraton Atlanta Hotel Hotel Atlanta

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.