"15 min away from the Atlantic City Broadway Clean. Breakfast is just ok,but the coffee was great . " More
Oct 12, 2022 by Hotel Manager
Dear JOHN,Your feedback is extremely valuable to our hotel. Thank you for taking the time to share your experience. We will absolutely address the other areas that were not up to par. We hope that you will give us another opportunity to better serve you in the future.Sincerely,Hotel Manager.
Jul 18, 2022 by Hotel Manager
Dear Rosemary, Thank you for your loyalty for always choosing our hotel for your stay, whenever you are in this area. But this time, we fell short of your expectations. We have seriously taken note of the issues mentioned in your review. We never want a guest to have a disappointing experience so please accept my apologies for these issues. I have discussed your concerns with my management team to take corrective actions. We have noted your comments & strive to work on it. Thank you for being our loyal guest. We look forward to seeing you again at our hotel as usual. You are welcome again Sincerely, Hotel Manager
Feb 14, 2022 by Hotel Manager
Dear Kisha, Anytime! Your comfort is what matters here with us. We are extremely glad that you had a good stay at our hotel, and location, cleanliness, and coffee made your day!!!. You are welcome to experience one more wonderful stay. Please visit us again. Sincerely, Hotel Manager
Aug 19, 2021 by Hotel Manager
Dear Guest, We are distressed to see your comments. I’m sorry that several issues combined to make your stay less than desirable. Our sincere apologies. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager
Jul 29, 2021 by Hotel Manager
Dear Guest, It is very disappointing to learn of the bad impression we made with the state of our accommodations. This is not at all acceptable. I am sorry for any rudeness that you encountered with this situation, and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. It is through feedback like yours that we are able to quickly address staff courtesy issues. I do thank you for bringing this matter to our attention and I assure you that we are correcting all the issues mentioned, for improved convenience in future visits. Sincerely, Hotel Manager
Jul 29, 2021 by Hotel Manager
Dear Guest, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager
Jul 8, 2021 by Hotel Manager
Dear Guest, Thank you for offering a mixed review of our hotel, pointing out some good points and some negative ones. We’re grateful that you were highly impressed with our check-in and staff hospitality. However, I have noted your comment about the bagged breakfast, shower, bathroom, bedroom, which detracted from your stay with us. My hope is that you will visit again so that we can show you a better experience that will fully satisfy you. We’ll be here when you need us. Sincerely, Hotel Manager.
Jan 9, 2020 by Dennard Brown Manager Comfort Suites
Dear Guest, On behalf of our entire staff, I apologize for not meeting up to your standards. Thank you for making us aware of the insect issue you experienced, the exterminator treated that room an hour after you checked out. I remember speaking with you about this issue and immediately went to inspect the room right before you left. Again, I apologize that your experience was not as pleasant as it should have been.
Jul 23, 2019 by GM
Thank you so much for sharing your recent experience with us. We are glad enjoyed your room and our amazing staff. We apologize that the lobby AC did not me your expectations. We have addressed your concerns to prevent issues from occurring again in the future. Thank you for your loyalty and we look forward to seeing on your next visit to AC.