2/10 Terrible
Brian
Traveled with partner
Feb 4, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I should like to say I almost NEVER leave reviews.
HOWEVER...this hotel deserves a scathing assessment.
I have stayed at many Sofitels throughout the world and have always found them to be well-managed and worth the extra expense. That does NOT apply to this hotel.
Good luck finding reception. I literally asked the people in reception where it was! They did not bother to o much as greet us let alone help. Apparently no rewards for Expedia Gold
First room: Perfectly clean but with completely broken AC and about 85 degrees inside. Asked for a new room and were told maintenance would fix it. Checked 2 hours later and they stated they hadn't heard from maintenance, nor checked on room but it was probably fixed. It was not.
Finally asked for a new room. Directed to new room that smelled horrible--like stale cologne, febreeze and carpet cleaner, albeit with working HVAC.
Asked for another room still. FInally after schlepping 4 bags and sundry other items we found a room with functional AC that smells like mildew (actually). Decided after 16 hour flight this would have to do.
At no point was any remedy offered for any of this.
Bottom line: Worst hotel experience I can recall at any higher end stay...and I've stayed in a lot of them. I could NOT have been more disappointed.