For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
With a stay at this Augusta hotel, you'll be steps from Augusta Civic Center and a 5-minute walk from University of Maine at Augusta. Also, Holocaust Human Rights Center of Maine is within half a mile (1 km) and Alfond Center for Health is within 3 miles (5 km).
Free perks
A restaurant and a fitness center are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and microwaves, the 99 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include hydromassage showerheads, coffee/tea makers, and free weekday newspapers.
from $75
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
Standard Room, Multiple Beds, Accessible, Non Smoking
Bed Count3 Full BedsMaximum Occupancy
4 Max
Standard Room, 2 Double Beds, Accessible, Non Smoking
Bed Count2 Full BedsMaximum Occupancy
4 Max
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
Bed Count1 King BedMaximum Occupancy
2 Max
Standard Room, 1 King Bed, Accessible, Non Smoking
Bed Count1 King BedMaximum Occupancy
2 Max
Best Western Plus Augusta Civic Center Inn ratings based on 12 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Best Western Plus Augusta Civic Center Inn
Everyone (3)Family (3)
5 out of 5
It was very clean. Friendly staff. Great free breakfast bar
Posted by a verified traveler on Feb 18, 2020
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Comment from Hotel Management
Feb 20, 2020
by Jerod
Thank you for your review! See you next time.
4 out of 5
Posted by a verified traveler on Oct 15, 2019
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Comment from Hotel Management
Oct 17, 2019
by Jerod
Thank you for your rating!
5 out of 5
Right off the highway. Clean and cheap. Perfect for six hours of sleep.
Posted by a verified traveler on Jul 28, 2019
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Comment from Hotel Management
Jul 28, 2019
by Jerod
Thank you for your 5-star review! Glad you got your sleep. See you next time!
5 out of 5
Honest, cheerful and friendly service is what makes this establishment
Posted by a verified traveler on Jun 10, 2019
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Comment from Hotel Management
Jun 11, 2019
by Jerod
Thank you for your review! We look forward to your next stay.
2 out of 5
The hotel was in a great location, but that’s about the only thing that was good about it. The hotel, in general, smelled terrible. The smell was a mix of stale cigarette smoke and a flowery, cloying scent that was probably meant to cover that up. The pool, which was a major requirement for us when choosing a hotel, was closed. The staff indicated that they had noted this on their website, but because we booked too far in advance we wouldn’t have seen that. We were offered the alternative of driving over to the Comfort Inn to use their pool. The next thing we realized was that many people brought dogs. The room two doors down from us had a large dog who proceeded to bark for over an hour. We requested a room change so we had to pack up everything and move, but then that room was in the former smoking section of the hotel and smelled so strongly of smoke that we had to ask for a third room. I promise you, I am not usually a complainer, so this was BAD. In both rooms (the first that we spent a few hours in before the dog started barking) and the one that we ended up in, several issues were noted. Light bulbs were burned out, and the tub in the second room was slow draining, leaving us in water that covered our feet by the end of the shower.
I have stayed in cities that are much bigger tourist destinations and in much, much nicer hotels for a similar rate.
Up side: The staff was very nice. especially Donna, who was very understanding about our room change requests.
Posted by Lisa, from South Carolina on Jul 16, 2018
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Comment from Hotel Management
Jul 21, 2018
by Sondra
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
2 out of 5
Pool closed over 4th of July!!
Pros:Good breakfast, reasonable rates, updated room and bathroom
Cons:Summer is short in Maine so if you advertise an outdoor pool, make sure it's open during the summer season. Also, clean those carpets more often!
Location:Close to the highway (I-95), the Civic Center, movie theater, restaurants, and shopping. Within an hour or so from Portland and beaches.
Went there for the week over July 4th 2018, chose this place specifically because of the location (convenient to shopping and restaurants) and they advertise a nice outdoor pool. The pool was closed for repairs, had been closed for months(!!) and there was a heat wave that week. Also, the room was nice but the carpet was absolutely filthy. I walked around barefoot for a few minutes and the bottoms of my feet were black from the sticky, nasty carpet. Notified housekeeping and the front desk and was told they were scheduled to clean the carpets in a week (!) which means other guests would have the same experience. Was scheduled to stay 6 nights, left after 1 night for a hotel with a pool that was actually open (and very refreshing!) and had clean carpets.
Posted by Wayne on Jul 7, 2018
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Comment from Hotel Management
Jul 9, 2018
by Sondra
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
Best Western Civic Center - Average stay
Pros:Close restaurants, Free Internet
Cons:Poor breakfast
I was a bit disappointed in this hotel upon arrival. One of the two on the desk, though perhaps not rude, still something of an attitude as if we were bothering her. Then as soon as we were walking down the lengthy corridor to our room, I mentioned to my wife that "this is not one of the better Best Western I have stayed at" (I spend up to 300 nights a year in hotels). The room was adequate but other than the bathroom which seemed to have been recently refurbished, was average at best. I just had the feeling that it was past due for an upgrade. Not dirty or damp, but not quite alive and cheerful appearing either.
Where I became less enamored with this hotel was in the morning. The so-called "Continental Breakfast" was among the worst of the Continental breakfasts I have encountered. So much so, that a couple of large parties decided to go to Panera nearby for breakfast. Two of the three coffee pots were out. The hot water for tea was luke warm at best. There was no yogurt, no bread, no english muffins (I checked back several times), in fact nothing but a couple dozen small boxes of Cheerios, and a few packaged Danish and blueberry muffins. If I were to stay here again, I would certainly plan of breakfast out.
Another thing I noticed was that the alternative entrance(s) did not have card reader access so presumably anyone could walk in. We did not have any security issues but I know that for some people this is an issue which the hotel might want to address.
We were not able to adjust the temperature setting for the room, which was set at 70 degrees.
The bed was comfortable. The room was generally quiet but there was some occasional room-to-room noise. Pets are allowed and several people had dogs but I did not hear barking from within our room.
Location is probably one of the key features of this hotel, being next door to the civic center, across the street from a shopping plaza and restaurants, and close to the capitol.
Posted by allenk007, from Springfield, VT on Sep 27, 2012
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5 out of 5
Greatly Improved
I have stayed here in the past and it was ok. However when my family and I came back this summer, I was shocked. I guess all Holiday Inns are improving and this one is no exception. They completly renovated the lobby and entrance, hallways, room bathrooms, added fridges and microwaves, renovated exercise room, added guest laundry facility, etc. The rooms were clean and as always, the service was flawless. If your going to Augusta, this is the place to stay.
Posted by a verified traveler on Aug 24, 2009
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5 out of 5
Nice Place
Facility is good but the staff is what set it above the other hotels I've stayed in around Augusta. Clean comfortable rooms and a good restaurant that provides room service. I needed assistance with takeing some boxes over to the civic center where my meeting was and the desk clerk offered to give me a ride before I asked for help. Knowing I flew into town and had no vehicle, that anticipating of needs is what sets them apart. Thank you for a great stay.
Posted by a verified traveler on Nov 20, 2008
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5 out of 5
Great Stay
My stay was unexpected but very good. We were stuck in a snow storm while traveling through the area. The staff was very accomodating and friendly. Good value with very clean and comfortable rooms.
Posted by a verified traveler on Apr 7, 2007
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About the Best Western Plus Augusta Civic Center Inn
Due to COVID-19, this property’s food and beverage options may be limited.
Property Features
There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite 24-hour business center. A fitness center, a terrace, and complimentary newspapers in the lobby are also featured at the business-friendly Best Western Plus Augusta Civic Center Inn. Free self parking is available. This Augusta hotel is smoke free.
1 building
99 guestrooms or units
2 levels
Continental breakfast (free)
Dining venue
Business center (24 hours)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Front-desk safe
Terrace
Newspapers in lobby (free)
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, RV, bus, truck parking
Transport
Airport: Augusta, ME (AUG-Augusta State) (5.4 km / 3.4 mi)
Parking: Free self parking
Room Amenities
Best Western Plus Augusta Civic Center Inn offers 99 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
LCD television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Shower
Hydromassage showerhead
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Weekday newspapers (free)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free continental breakfast daily from 6 AM to 10 AM.
Best Western Plus Augusta Civic Center Inn has a restaurant on site.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Golfing nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Handrails in stairways
Wheelchairs available on site
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Pool hoist on site
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair-accessible public washroom
Wheelchair accessible parking
In-room accessibility
Wheelchair-accessible van parking
Braille or raised signage
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 17 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for USD 10.0 per stay.
Free cribs (infant beds)!
Pet Policy
Pets: USD 20 per pet, per night
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).
Service animals are allowed
Service animals are exempt from fees/restrictions
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is not available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Staff wears personal protective equipment
Property follows sanitization practices of SafeStay (AHLA - USA)
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Debit cards not accepted
Gloves are available to guests
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 20 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: USD 10.0 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Best Western Plus Augusta Civic Center
Best Western Plus Augusta Civic Center Inn
Best Western Plus Civic Center
Best Western Plus Civic Center Inn
BEST WESTERN PLUS Augusta Civic Center Inn Maine
Best Western Plus Civic Hotel Augusta
Best Plus Augusta Civic Center
Best Western Plus Augusta Civic Center Inn Hotel
Best Western Plus Augusta Civic Center Inn Augusta
Best Western Plus Augusta Civic Center Inn Hotel Augusta
You should know
Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Yes, there is a restaurant on site.
This hotel offers free self parking.
Best Western Plus Augusta Civic Center Inn is 3.4 mi (6-min drive) away from the Augusta, ME (AUG-Augusta State) airport, the closest popular airport to the property.
Best Western Plus Augusta Civic Center Inn does not have a pool.
This hotel is 12.7 mi (19-min drive) from Town Beach.
There are no spa services available at this hotel.
Best Western Plus Augusta Civic Center Inn offers free continental breakfast every day from 6 AM to 10 AM.
Check-in is from 4:00 PM - anytime.
Airport shuttle services are not available at Best Western Plus Augusta Civic Center Inn.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
