Skip to main content
Beginning of main content
4.1 out of 5

"Our stay was mediocre. The visit started off with the toilet in our room being broken. It didn’t flush. We were switched to a different room where man ... " More

By a verified traveler on Thu 14 Oct 2021

Enter dates to see availability

Hotel Description

3-star hotel near Lakeline Mall, connected to a shopping center

Heart of Austin

Stay at this Austin hotel and you'll be within half a mile (1 km) of Lakeline Mall and 9 miles (15 km) of Lake Travis. Also within 9 miles (15 km) are H-E-B Center and The Domain.

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free WiFi, refrigerators

The soundproofed guestrooms offer free WiFi and free local calls. Flat-screen TVs, refrigerators, and rainfall showerheads are also available.

aloft, Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$109* Per night/room May 30 - May 31

aloft, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Breezy, Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Breezy, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Aloft Austin Northwest ratings based on 12 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Aloft Austin Northwest

Everyone (8) Couples (2) Family (1)
3 out of 5
Our stay was mediocre. The visit started off with the toilet in our room being broken. It didn’t flush. We were switched to a different room where many of the outlets did not work, lamps didn’t turn on and room phone didn’t work. We asked that housekeeping only change out the towels and take out the trash but they failed to do so during the entire stay. The room did have a safe which initially would not open, although maintenance fixed it the next morning. Toilet paper dispenser appeared to be falling off the wall, and the toilet paper roll fell whenever the bathroom was used. Although they were small things, we expected much more from the hotel with a 4.5 rating.

Posted by on Oct 14, 2021

Was this review helpful to you?
Comment from Hotel Management

Oct 17, 2021 by Joshua Pena

Thank you so much for bringing this to our attention. We will work hard on taking care of these issues so that this does not happen again to future guests.

5 out of 5
It was a nice stay. There was a soccer convention which seeing all the families was great. W had a good night's rest. We are breakfast people. Our breakfast did not get made and it was not delivered. We had to cancel. When we cancelled it, it was before 7am, and the person hadn't picked up their orders to make and deliver. It was only mine and one other. So we had to go and find somewhere to eat.

Posted by on Sep 24, 2021

Was this review helpful to you?
Comment from Hotel Management

Sep 25, 2021 by Joshua Pena

Thank you so much for the kind words. We are sorry that we fell short during our breakfast times, but we will work harder for the next visit.

2 out of 5

Posted by on Jul 30, 2021

Was this review helpful to you?
5 out of 5

Posted by on Sep 6, 2020

Was this review helpful to you?
Comment from Hotel Management

Sep 11, 2020 by Steven

Thank you for the spectacular review!

4 out of 5
Upbeat, modern place. Fabulous food recommendations.

Posted by on Nov 24, 2019

Was this review helpful to you?
Comment from Hotel Management

Nov 29, 2019 by Steven

Thanks for the great review!

5 out of 5

Posted by on Nov 17, 2019

Was this review helpful to you?
Comment from Hotel Management

Nov 18, 2019 by Steven

Thanks for the great review!

1 out of 5
NOT SATISFIED WITH THE ROOM. SMALL WITH NO DRAWERS

Posted by on Aug 7, 2019

Was this review helpful to you?
Comment from Hotel Management

Aug 10, 2019 by Steven

Our goal is to provide a great experience with a small a cost as possible, as such our rooms are designed with a minimalist style involved. I'm sorry you found the number of drawers available to be insufficient and hope you find accommodations more in line with your desires in the future.

5 out of 5

Posted by on Apr 7, 2019

Was this review helpful to you?
Comment from Hotel Management

Apr 9, 2019 by Steven

We're so glad you enjoyed your stay, please come back soon

5 out of 5
Great modern room at a reasonable price. Good places to eat and an Alamo Drafthouse theatre within 5 minute walk

Posted by on Mar 3, 2019

Was this review helpful to you?
Comment from Hotel Management

Mar 4, 2019 by Charlotte the GM

Thank you so much for the excellent review!

5 out of 5
Staff was super friendly, very accommodating. Ruthy who cleaned our room for the stay was very nice and always looked out and checked if we need anything! Overall I’d stay there again, GREAT EXPERIENCE!

Posted by on Jan 29, 2019

Was this review helpful to you?
Comment from Hotel Management

Jan 30, 2019 by Steven

We're so glad you enjoyed your stay please come back soon.

About the Aloft Austin Northwest

Location 14020 US Highway 183, Austin, TX 78717

Property Features

Aloft Austin Northwest offers its guests a spa tub and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 800 square feet (74 square meters) and includes conference space. The business-friendly Aloft Austin Northwest also features a terrace, coffee/tea in a common area, and a fireplace in the lobby. Free self parking is available. This 3-star Austin hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 6 levels
  • 800 sq ft of conference space
  • 74 sq m of conference space
  • Built in 2016
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Front-desk safe
  • Pool or billiards table
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Aloft Austin Northwest offers 130 accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy local cuisine breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

W XYZ Bar - This bar serves light fare only.

Nearby Activities

Recreational amenities at the hotel include a spa tub and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property’s facilities may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Weight limit: 55 lbs
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3 and USD 15 for adults, USD 3 and USD 15 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aloft Austin Northwest Hotel
  • Aloft Austin Northwest Hotel
  • Aloft Austin Northwest Austin
  • Aloft Austin Northwest Hotel Austin

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
url importing http://travel.travelocity.com/Austin-Hotels-Aloft-Austin-Northwest.h15136685-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Austin-Hotels-Aloft-Austin-Northwest.h15136685-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Austin-Hotels-Aloft-Austin-Northwest.h15136685-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.