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4.2 out of 5

"It was a wonderful room and I would do it again. The only problem was the bathtub stopper didn’t stop the water. " More

By a verified traveler on Wed 18 Dec 2019

Studio Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$76* Per night/room Apr 3 - Apr 4

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Candlewood Suites Austin-South ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Candlewood Suites Austin-South

Everyone (5) Family (5)
5 out of 5

Posted by on Feb 3, 2020

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5 out of 5
It was a wonderful room and I would do it again. The only problem was the bathtub stopper didn’t stop the water.

Posted by on Dec 18, 2019

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5 out of 5
just off I-35, and very tidy, helped me get a , staff were very polite

Posted by , from Waco on Oct 27, 2019

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Comment from Hotel Management

Nov 27, 2019 by Lara

Dear Spb, Thank you for taking the time to leave us a review of your recent stay with us. We are pleased to hear you enjoyed your visit and found our location to be easily accessible off the highway and found our staff to be very polite. We thank you for selecting our property for your hospitality needs and hope to see you back again soon.

3 out of 5
Our sink was filthy and we had to go down and request them to fix it.

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 16, 2019 by Lara

Dear Anonymous, Thank you for leaving us a review of your recent stay with us here at Candlewood Suites Austin South. On behalf of the entire team please accept my apology for not providing you with a pleasant visit. We have shared your review with our team and will work to catch all maintenance issues before our guests check in. We hope you will allow us another opportunity to provide you with excellent service in the future.

2 out of 5
My reservation for a room with a queen-size bed plus a pullout sofa for my son wasn’t available. I was told maintenance was checking for a rollaway bed, but even that fix was unavailable. “We’re overbooked. The best we can do is give you some extra sheets (to sleep on the floor).” I had to make arrangements for my son to sleep on family’s couch. What exactly was my reservation for?

Posted by on Apr 27, 2019

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4 out of 5

Posted by on Apr 7, 2019

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4 out of 5

Posted by on Feb 6, 2019

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5 out of 5
Shannon was especially kind and helpful to me during a very stressful time.

Posted by on Nov 12, 2018

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4 out of 5

Convenient to our activities

Pros: Updated room
Location: Location not so great, located in somewhat rundown area, but not really that bad. Close to South Congress Ave which was the goal.
Updated room was very nice, clean, comfortably furnished. Towels were soft and fluffy. No pool or breakfast. Staff did not mention $20 pre authorized amenities charge which should go away.

Posted by , from TX on Jul 29, 2018

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5 out of 5

Excellent

Pros: The room and bed was nice and comfortable.
Location: I was in Austin for work, but the location is great for anything downtown or south.
Aside from the issues I encountered using a third party website to book my room (double charged), I had a great experience at Candlewood Suites- Austin South. Graham in particular stands out. He was very friendly, welcoming, and helpful.

Posted by on May 23, 2016

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