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"Green initiative was not well thought out. Recycling good idea, no restocking amenities , not so good. Housekeeping less than expected. Front staff we ... " More

By a verified traveler on Thu 21 Mar 2019

Hotel Description

3-star hotel near The Domain

In Austin

You'll be within 3 miles (5 km) of St. David's North Austin Medical Center and 6 miles (10 km) of The Domain with a stay here. J. J. Pickle Research Campus and McNeil Crossing are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and pillow menus, the 145 guestrooms offer free WiFi and free wired Internet, as well as Smart TVs with cable channels. Other amenities include Netflix, refrigerators, and microwaves.

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Courtyard by Marriott Austin North/Parmer Lane ratings based on 11 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Courtyard by Marriott Austin North/Parmer Lane

Everyone (7) Couples (1) Family (2)
4 out of 5

Posted by on Sep 5, 2020

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5 out of 5

Posted by on Feb 21, 2020

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Comment from Hotel Management

Feb 23, 2020 by manager

Thank you for the 5 star rating! We hope to welcome you back again and will strive to make your future visits just as great as this one.

5 out of 5

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 17, 2019 by manager

Thank you for the 5 star rating! We hope to welcome you back again and will strive to make your future visits just as great as this one.

3 out of 5
Green initiative was not well thought out. Recycling good idea, no restocking amenities , not so good. Housekeeping less than expected. Front staff were helpful and friendly. Bistro way too expensive and extremely limited in choices.

Posted by on Mar 21, 2019

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2 out of 5
The hotel staff were extremely friendly & helpful. We specifically booked this hotel for the indoor pool and it was super disappointing. The was was murky & it didn't feel clean. There were no clean pool towels in the area and it was unkept, there were used towels all over the place. The biggest issue though was our sleeper sofa. There wasn't a mattress pad & it was DISGUSTING. There was pee stains all over it and the spare bedding hadn't been washed. This isn't at all what I expected for the quality of this hotel.

Posted by , from Houston on Mar 16, 2019

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4 out of 5

Posted by on Feb 23, 2019

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3 out of 5

sleep

The hotel was very clean if not almost brand new. Even smelt new in our room. Now it was time to sleep. The insulation was terrible. You can hear every car go by in the interstate. So if you don’t mind the noise then this place is perfect.

Posted by , from austin, tx on Feb 19, 2018

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4 out of 5

Nice Stay

Room was comfortable. Always feel good about the Marriott hotels.

Posted by on Sep 24, 2016

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Comment from Hotel Management

Oct 24, 2016 by Jeremy

I am very glad to hear you enjoyed your stay, we appreciate you taking the time to review us!

1 out of 5

Marriott does not honor Travelocity Reservation

Pros: Nothing
Cons: Honor a reservation that is confirmed.
I arrived at the hotel at 9 pm to find that there was no room available for me. I am an elite member of Marriott so I was surprised that I did not have a room even though I had a reservation number. The desk staff informed me they were overbooked and since I had my reservation made through Travelocity - they bumped me. They had made a reservation at a 1 star hotel about 10 miles further from my intended meeting the next morning. The Marriott staff was rude on top of everything else. I will not make any Marriott reservation through travelocity in the future.

Posted by on Sep 20, 2015

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Comment from Hotel Management

Nov 11, 2015 by GM

Mike, I am so sorry to hear about the experience you encountered when arriving at our hotel. It's not standard practice and we will make sure we eliminate it as much as possible in the near future. The last thing you should have to worry about is your lodging after a long day of travel and for that we are sorry. We can only hope that a new chance is given in the future, Brian Long GM

5 out of 5

Attractive, quiet and convenient

Pros: Free Internet, Quiet
Quick check-in, no waiting (even on a busy weekend). Location was convenient for our needs with easy freeway access. Room was Comfortable and quiet with reliable temperature control

Posted by on Apr 13, 2011

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Comment from Hotel Management

Mar 21, 2015 by Lance Taylor

Thank you for taking the time to share your feedback with us. We are delighted that your stay with the Courtyard Austin North/Parmer Lane was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your business and we look forward to seeing you again soon.

About the Courtyard by Marriott Austin North/Parmer Lane

Location 12330 N Interstate 35, Austin, TX 78753

Renovations + Closures

The following facilities or services will be unavailable from July 23 2020 to September 30 2020 (dates subject to change):

  • Bar/Lounge(s)
  • Dining venue(s)
  • Swimming pool

Property Features

Courtyard by Marriott Austin North/Parmer Lane offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 612 square feet (55 square meters). A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Courtyard by Marriott Austin North/Parmer Lane. Free self parking is available. This 3-star Austin hotel is smoke free.

  • 145 guestrooms or units
  • 5 levels
  • 612 sq ft of conference space
  • 55 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Austin-Bergstrom Intl. Airport (AUS) (26.3 km / 16.4 mi)
  • Parking: Free self parking

Room Amenities

Courtyard by Marriott Austin North/Parmer Lane offers 145 accommodations with minibars and coffee/tea makers. Beds feature pillowtop mattresses. A pillow menu is available. 32-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and microwaves are provided. This Austin hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

The Bistro - This bistro serves dinner only.

Starbucks - Onsite coffee shop.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Pool hoist on site
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 20.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 4.00 and USD 12 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Marriott Austin North/Parmer Lane
  • Courtyard Marriott North/Parmer Lane
  • Courtyard Marriott North/Parmer Lane Hotel
  • Courtyard Marriott North/Parmer Lane Hotel Austin
  • Courtyard North/Parmer Lane
  • Marriott Austin North/Parmer Lane
  • Marriott Courtyard Austin
  • Courtyard Marriott Austin North/Parmer Lane Hotel
  • Courtyard riott Austin Parmer
  • Courtyard by Marriott Austin North/Parmer Lane Hotel
  • Courtyard by Marriott Austin North/Parmer Lane Austin
  • Courtyard by Marriott Austin North/Parmer Lane Hotel Austin

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.