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Outdoor pool
Outdoor pool
Premium bedding, in-room safe, iron/ironing board
Premium bedding, in-room safe, iron/ironing board

Guest reviews

4.2 out of 5 Very Good
1,001 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air Conditioning
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Map

Explore the area

Popular LocationAustin Art Space Gallery and Studios4 min drive
Popular LocationJ. J. Pickle Research Campus6 min drive
Popular LocationArboretum at Great Hills Mall7 min drive
AirportAustin, TX (AUS-Austin-Bergstrom Intl.)23 min drive

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About this area

Austin

Located in Austin, DoubleTree by Hilton Hotel Austin Northwest Arboretum is in the business district. The area's natural beauty can be seen at Lake Austin and Lady Bird Lake, while Bob Bullock Texas State History Museum and Moody Theater are cultural highlights. Check out an event or a game at Frank Erwin Center, and consider making time for Austin Aquarium, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing.
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Popular Location

What's nearby

  • Austin Art Space Gallery and Studios - 4 min drive
  • North Cross Mall - 4 min drive
  • J. J. Pickle Research Campus - 6 min drive
  • Arboretum at Great Hills Mall - 7 min drive
  • The Domain - 7 min drive

Getting around

  • Kramer Station - 6 min drive
  • Austin Station - 11 min drive
  • AirportAustin-Bergstrom Intl. Airport (AUS) - 23 min drive

Restaurants

  • Overlook Restaurant – Lobby lounge offering American cuisine. Serves breakfast, lunch, and dinner daily.

About this property

DoubleTree by Hilton Hotel Austin Northwest Arboretum

A restaurant, an outdoor pool, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a bar/lounge, a 24-hour business center, and coffee/tea in a common area. All 194 rooms provide free WiFi and free wired Internet, TVs with cable channels, and conveniences like refrigerators and coffee makers. Room service, premium bedding, and free newspapers are among the other amenities available to guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free area shuttle up to 4 mi

Food and drink

  • Full breakfast available for a fee weekdays 7:00 AM–10:00 AM: USD 15.95 per person
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Outdoor pool
  • Shopping

Family friendly

  • Dry cleaning service
  • Free area shuttle
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Meeting rooms
  • Conference space (6600 square feet)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • Cable channels
  • Pay movies
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20 per day
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: USD 15.95 per person (approximately)
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
4.2
Very Good
1,001 reviews
5 - Excellent
490
4 - Good
317
3 - Okay
105
2 - Poor
54
1 - Terrible
35

4.4/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and modern, 20 mins from downtown!
Stayed 2 nights in Oct 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Great stay, staff welcomed me and took care of whatever I needed.
Stayed 2 nights in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

2/5 Poor

Traveled with family
Sad face IconDisliked: Cleanliness, property conditions & facilities
Smelly moldy room
First off I booked on hotels.com I should have known when I booked not to (there were no pictures of the rooms). I get there and ask the front desk agent if I could upgrade to a suite since we decided to bring our 2 older children with us on the trip (13 and 11 yrs old),she said no sorry we only have 2 in the whole hotel and both are occupied. Fine she left me in a double queen room. We got into the room it was warm in temperature and had a weird smell, kinda like mildew and wet rag. My kids come needing to use the restroom after a 2 hr drive, the toilet didn’t flush. I open the curtains to get some sun light in, all on the wall MOLD. I called the front desk and was told she couldn’t move us. After 2am all you hear is loud noise and doors slamming. It was the worst.
Stayed 1 night in Sep 2020

4/5 Good

Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

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