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Extended Stay America Austin - Arboretum - South

2.5-star property
9100 Waterford Centre Blvd., Austin, TX 1-855-201-7819

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2.5 out of 5
See all 20 Travelocity Reviews

"Thank you for accommodating my needs graciously and professionally " More

By a verified traveler on Sat 04 Nov 2017

Points Of Interest

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Hotel Description

Hotel near The Domain in Austin

In Austin

Your stay at this North Burnet hotel places you within 3 miles (5 km) of The Domain and J. J. Pickle Research Campus. Lake Austin and St. David's North Austin Medical Center are also within 6 miles (10 km).

Round-the-clock service

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A picnic area, laundry facilities, and barbecue grills are also on offer.

Free WiFi, kitchens

The 124 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$62* Per night/room Jan 24 - Jan 25

Suite, 1 King Bed with Sofa bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Austin - Arboretum - South ratings based on 20 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Austin - Arboretum - South

Everyone (16) Couples (1)
4 out of 5

Posted by on Mar 1, 2020

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Comment from Hotel Management

Apr 24, 2020 by Hotel Management

We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management

2 out of 5
I loved the location but the room was outdated and the carpet was very dirty as was the floor.

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by Hotel Management

We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management

5 out of 5

Posted by on Apr 20, 2019

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Comment from Hotel Management

Apr 21, 2019 by Hotel Management

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

1 out of 5
Dirty sheets and floors staff no help don’t ever go again

Posted by on Jan 31, 2019

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Comment from Hotel Management

Feb 1, 2019 by Hotel Management

Mike, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management

5 out of 5
Thank you for accommodating my needs graciously and professionally

Posted by on Nov 4, 2017

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Comment from Hotel Management

Nov 6, 2017 by Hotel Management

Thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. We look forward to seeing you in the future! Sincerely, Hotel Management

3 out of 5

Good room but poorly maintained

We had a suite which was bigger than I expected. It has a bedroom, living room, kitchen, and two full bathrooms, which is great. But the facility is poor. The carpet is not very clean, no kitchen utility like pots and plates, and no basic bathing works. The promised free breakfast is a little pathetic. Overall we feel ok with the stay but wouldn't brag about it.

Posted by , from Houston TX on Mar 18, 2017

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1 out of 5

Dirty room, blood stained mattress

Arrived only to be informed our room had been given away to someone else. We were given a supposed managers room. The room was very dirty especially the floors. The pullout sofa beds mattress was stained with menstrual blood. Very disgusting experience. The living room light had two out of three bulbs missing. The cold water pressure in the bathroom faucet did not work. The manager (austin)and the employee at front desk were the most unprofessional people. Very defensive and argumentative. Austin who had the title of general manger cut a very sympathetic image. Talked to the disrict manager (Brandy)and she was supposed to refund my money. I have not heard from her to date.

Posted by on Mar 15, 2017

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1 out of 5

will not be coming back

we will not be coming back to this place. the room was nasty with blood stains on sheets and bed. we asked for new sheet and they didn't change them we had to do it ourselves.

Posted by on Mar 12, 2017

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1 out of 5

It-is-what-it-is

Pros: The staff was very friendly.
Cons: Everything about the hotel accommodations was in need of a good over-haul.
Location: Actually, a great location for my needs. 30 minutes from downtown Austin and 30 minutes from north Cedar Park.
Friendly staff. Everything in my room was torn up or peeling off the walls. The beds had fresh sheets and the doors locked. The tub faucet had a running loss of water the entire time. I notified the staff. The A/C wall unit was load but it worked rather well. The freezer leaked water into the refrigerator below it. I never tried the two burner electric stove top.

Posted by on Mar 10, 2017

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5 out of 5

Best value for your money in NW Austin

Pros: The staff, everyone was very pleasant.
Cons: Water pressure could be better but it was acceptable
Location: An old-school coffee house, Jim's, is walking distance and open 24 hrs. Just about anything you might want to see or do is nearby.
I recently completed an excellent 12 day stay, the hotel checks all the boxes for a good budget hotel, it's quiet, clean, safe, and inexpensive, accessible to several major freeways and close to all amenities. Those seeking a chocolate on their pillows should seek lodgings elsewhere, and pay the appropriate price, those wanting value for their money can't go wrong here. Kudos go to Austin, Bryan, Monique, Nikki, and DeKendrick, they're all true pros.

Posted by , from N. Hollywood, CA. on Jan 5, 2017

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About the Extended Stay America Austin - Arboretum - South

Location 9100 Waterford Centre Blvd., Austin, TX 78758

Property Features

As a guest of Extended Stay America Austin - Arboretum - South, you'll find barbecue grills, a picnic area, and coffee/tea in a common area. Public spaces have free WiFi. The business-friendly Extended Stay America Austin - Arboretum - South also features laundry facilities, complimentary use of a nearby fitness facility, and a safe deposit box at the front desk. Self parking is free. This Austin hotel is smoke free.

  • 124 guestrooms or units
  • 2 levels
  • Built in 1995
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Austin-Bergstrom Intl. Airport (AUS) (26.5 km / 16.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Extended Stay America Austin - Arboretum - South offers 124 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Arboretum
  • Extended Stay America Arboretum Hotel Austin South
  • Extended Stay America Austin Arboretum South
  • Extended Stay America Austin Arboretum South Hotel
  • Extended Stay America Arboretum South Hotel
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  • Hotel Extended Stay America Austin - Arboretum - South Austin
  • Austin Extended Stay America Austin - Arboretum - South Hotel
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  • Extended Stay America Austin Arboretum South
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  • Extended Stay America Austin - Arboretum - South Austin
  • Extended Stay America Austin - Arboretum - South Hotel Austin

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.