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"Leaky sink staff didn’t care about, roaches in the bathroom. " More

By a verified traveler on Sat 27 Jul 2019

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Studio, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$54* Per night/room Sep 7 - Sep 8

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

Hotel near Round Rock Sports Center in Round Rock

In suburbs

Within a 15-minute walk of the hotel, you'll find Memorial Park and Egger Park. Chisholm Trail Crossing Park and Renaissance Square are also within 2 miles (3 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A convenience store and a safe deposit box are also provided.

Free WiFi, kitchens

The 104 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and showers are also available. Housekeeping is available on request.

Extended Stay America Austin - Round Rock - North ratings based on 19 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Extended Stay America Austin - Round Rock - North

Everyone (8) Couples (3) Family (3)
1 out of 5
Staff was fine. Hotel room was disgusting. Ants, gnats crawling on night stand and no i did not leave food on the night stand. Cheap flimsy linens and crackheads hanging out on the premesis. What they served for breakfast was not a breakfast. You should say all you're getting is som stale muffins and coffee. Never haf this experience in the last extended stay and will never stay again. Btw, no housekeeping came through..i was there teo nights. This was ti be a mon smoking room but you can smell the smoke in curtains and linens. Also, door would not close all the way unless you body slammed it. Security wasn't great. People would lesve rocks snd sticks to keep back door ajar

Posted by , from Round Rock on Dec 9, 2019

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Comment from Hotel Management

Dec 10, 2019 by Hotel Management

Gloria, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry for the disappointment you had with our grab-and-go breakfast offerings and regret the inconvenience it caused. We will make a note of your feedback as we plan any changes to our choices. We will remind our staff to be more diligent in providing housekeeping services to our guests. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management

1 out of 5
The room had s terrible smell. Property was very old outdated. Was not worth 80.00 dollars. Stay was extremely bad. Would not recommend this hotel at all.

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 7, 2019 by Hotel Management

Thank you for being our guest. We are sorry you felt we did not merit the rate you paid and for the issues you encountered. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

4 out of 5
Leaky sink staff didn’t care about, roaches in the bathroom.

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 28, 2019 by Hotel Management

Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our leadership team for their immediate attention. .Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We truly regret the inconvenience it caused. We hope you will reconsider and stay with us again as we would like you to experience the hotel as you should have on this visit. Sincerely, Hotel Management

2 out of 5
The hallway very dirty the outside dirty trash the rooms out Dated

Posted by on Jun 30, 2019

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5 out of 5

Posted by on May 20, 2019

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1 out of 5
I tried calling to let them know what we were arriving after midnight. I called twice and was on hold for over an hour. Apparently it wasn't even the hotel, but corporate. They said i had to call travelocity, then gave me a number that didn't work. I arrived, they said they had no rooms left, THEN CHARGED ME ANYWAYS FOR THE FIRST NIGHT.

Posted by on Mar 5, 2019

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Comment from Hotel Management

Mar 9, 2019 by Hotel Management

Dear Guest, Thank you for sharing this review and the details surrounding your recent reservation. Please accept our sincere apology for the lack of attention and delayed response at the front desk. Your experience is not indicative of the service we train our associates to provide, so we regret the unpleasant experience. Unfortunately, financial inquiries regarding reservations made through a third party, prepaid booking site must be made through them, and we encourage you to contact them directly. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thanks again for your business.   Sincerely, Hotel Management

1 out of 5

Not so nice hotel.

The elevator was not clean it had black stuff all over the floor., The lobby floor was dirty to and the hallway have a smell.I couldn't reach the front desk on the phone to get cups for water or a ice bocket..

Posted by , from Houston on Nov 27, 2017

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Comment from Hotel Management

Nov 30, 2017 by Hotel Management

We appreciate the evaluation of your stay and apologize for the issues that inconvenienced you while our guest. You can be assured these are isolated incidents and do not reflect our usual service or hospitality. We hope you will give us an opportunity to improve your opinion of us on a future visit. Sincerely, Hotel Management

1 out of 5

BEWARE!!!

Staff at check in was more interested in chatting with other staff that was coming on shift than paying customers. Room not very clean, holes in comforter on bed, bugs in cabinets and hair from previous guests in shower!!! To late to book another hotel too.

Posted by on Apr 29, 2017

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Comment from Hotel Management

May 1, 2017 by General Manager

We cannot apologize enough for the poor service experience that you encountered during your stay. I have shared your comments with my management team to redouble our training efforts to be sure that we meet the high standards you expect from us every single stay. We are committed to making sure that we don't repeat what you experienced. We would like the opportunity to redeem ourselves and improve your overall opinion of our hotel. Sincerely, General Manager

1 out of 5

Worst place I ever stayed at.

Pros: Nothing
Cons: Tear it down
Location: Thought my car would get broke into every night.
Not much to say but it was bad. Stunk and I don't think the trash was emptied from the trash room. Worst place I have ever stayed at.

Posted by on Apr 8, 2017

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1 out of 5

STOP! DO NOT GO TO THIS PLACE AKA THE GHETTO

Pros: TERRIBLE
Cons: EVERYTHING... bulldoze the thing to the ground and start over!!!!!!
Seen a working prostitute, a drug deal go down and a man smoking weed in the hotel hall way. Room was filthy!!! Turned around and left! Please people, please DO NOT use this hotel... aka roach motel.

Posted by , from Texas on Oct 18, 2016

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About the Extended Stay America Austin - Round Rock - North

Location 555 S I 35 City Centre B, Round Rock, TX 78664

Property Features

Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America Austin - Round Rock - North also features barbecue grills, coffee/tea in a common area, and laundry facilities. Self parking is free. This Round Rock hotel is smoke free.

  • 104 guestrooms or units
  • 3 levels
  • Built in 2003
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Austin-Bergstrom Intl. Airport (AUS) (39.4 km / 24.5 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Austin - Round Rock - North offers 104 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Austin Hotel Round Rock North
  • Extended Stay America Austin Round Rock North
  • Extended Stay America Round Rock North
  • Extended Stay America Austin - Round Rock - North Hotel
  • Extended Stay America Austin - Round Rock - North Round Rock
  • Hotel Extended Stay America Austin - Round Rock - North
  • Extended Stay America Austin Round Rock North Hotel
  • Extended Stay America Austin Round Rock North
  • Extended Stay America Austin - Round Rock - North Round Rock
  • Extended Stay America Austin Hotel
  • Extended Stay America Austin
  • Extended Stay America Austin

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.