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"When we returned at the end of the day our key wouldnt work so we went to the front desk and they reset the keys and they still didnt work. Staff had ... " More

By a verified traveler on Sun 16 Feb 2020

Hotel Description

3.5-star guestrooms with comfy beds

In historical district

At this Painesville hotel, you'll be within 3 miles (5 km) of Little Mountain Country Club and 6 miles (10 km) of Lake Erie College. Lake County History Center is within 6 miles (10 km) and The Holden Arboretum is within 9 miles (15 km).

Golf course, dining

A golf course, a health club, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 21 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like free self parking.

Free WiFi, comfy beds

The 176 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. TVs come with cable channels, and other amenities include free WiFi and room service.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$85* Per night/room Nov 2 - Nov 3

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed, Non Smoking (One-Bedroom Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quail Hollow Resort Trademark Collection by Wyndham ratings based on 23 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quail Hollow Resort Trademark Collection by Wyndham

Everyone (15) Couples (4) Family (2) Other (1)
2 out of 5

Posted by on Aug 16, 2020

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Comment from Hotel Management

Aug 17, 2020 by Michael

Thank you for letting us know about your stay, i do apologize for any inconveniece you may have experienced.

4 out of 5

Posted by on Mar 12, 2020

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Comment from Hotel Management

Mar 12, 2020 by SJ

Thank you for taking the time to submit your review, your feedback is valuable to us.

4 out of 5
When we returned at the end of the day our key wouldnt work so we went to the front desk and they reset the keys and they still didnt work. Staff had to let us in with their key. Just took about a half hour out of our evening.

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 17, 2020 by Mike

Thank you for letting us know about the situation, we will be addressing this issue first thing. Again, our guests are very important to us and the continued success.

2 out of 5
It was a nice lodge like setting. Very nice views and pretty courtyard.

Posted by on Oct 1, 2019

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1 out of 5
Even with a reservation, the only rooms available had no working AC. They offered a portable fan and a discount. We went to another motel.

Posted by on Aug 3, 2019

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4 out of 5

Posted by on Jul 23, 2019

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3 out of 5
Disappointed in this stay after staying there a year and a half ago. There was no breakfast, except in their dining room. Of the two beds, one was fine the other felt worn out. The HVAC blower was very noisy.

Posted by on Jun 21, 2019

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5 out of 5

Posted by on May 14, 2019

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5 out of 5
Beautiful entrance and rooms very comfortable. Wish we could have stayed longer

Posted by on May 3, 2019

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Comment from Hotel Management

May 3, 2019 by Stacey D

Dear Guest, Thank you so much for the 5 out of 5 rating. We love the cozy setting of the lobby and are glad to her that you do as well.

1 out of 5
There is no hot water so my family can even shower.And they are saying theres nothing they can do about it

Posted by on Mar 25, 2019

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About the Quail Hollow Resort Trademark Collection by Wyndham

Location 11080 Concord-Hambden Rd, Painesville, OH 44077

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Quail Hollow Resort Trademark Collection by Wyndham offers its guests a golf course, a health club, and a sauna. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 170000 square feet (15793 square meters) and includes a conference center. A seasonal outdoor pool, a terrace, and gift shops/newsstands are also featured at the business-friendly Quail Hollow Resort Trademark Collection by Wyndham. Free self parking is available. This 3.5-star Painesville hotel is smoke free.

  • 176 guestrooms or units
  • 3 levels
  • 3 buildings
  • 170000 sq ft of conference space
  • 15793 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Hopkins Intl. Airport (CLE) (65.8 km / 40.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quail Hollow Resort Trademark Collection by Wyndham offers 176 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. Televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Painesville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Cks - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a golf course, a health club, a sauna, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf driving range on site
  • Sailing nearby
  • Golfing on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

All guests must show a valid credit card and driver's licence at check in.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free, per registered adult, when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per day, plus a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 30 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Car required
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 15 per person (approximately)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 50 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hollow Quail
  • Quail Hollow
  • Quail Hollow Painesville
  • Quail Hollow Trademark Collection Painesville
  • Quail Hollow Resort Painesville
  • Quail Resort
  • Quail Hollow Hotel Painesville
  • Quail Hollow Resort Ohio/Painesville
  • Renaissance Painesville
  • Quail Hollow Resort Trademark Collection Wyndham Painesville
  • Quail Hollow Resort Trademark Collection Wyndham
  • Quail Hollow Trademark Collection Wyndham Painesville
  • Quail Hollow Trademark Collection Wyndham
  • Quail Hollow Resort A Trademark Collection Hotel
  • Quail Hollow Resort Trademark Collection by Wyndham Hotel
  • Quail Hollow Resort Trademark Collection by Wyndham Painesville

You should know

  • The seasonal pool will open in June and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.