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Indoor pool
Indoor pool
Indoor pool
Terrace/Patio

Guest reviews

4.7 out of 5 Exceptional
1,780 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Pet Friendly
Air Conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationBanff National Park Information Centre2 min walk
Popular LocationBanff Lake Louise Tourism Bureau2 min walk
Popular LocationCanada House Gallery6 min walk
AirportBanff, AB (YBA)8 min drive

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    About this area

    Banff

    Located in Banff, Moose Hotel And Suites is in the city center. Upper Hot Springs and Banff Springs Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Banff Gondola and Tunnel Mountain. Banff Park Museum and Cross Zee Ranch are also worth visiting. Enjoy the area's slopes with cross-country skiing and snowboarding, and don't miss out on the snowshoeing and snow tubing. Our guests love the hotel's central location.
    View in a map
    Popular Location

    What's nearby

    • Banff National Park Information Centre - 2 min walk
    • Banff Lake Louise Tourism Bureau - 2 min walk
    • Canada House Gallery - 6 min walk
    • Banff Park Museum - 9 min walk
    • Central Park - 10 min walk

    Getting around

    • Banff Station - 8 min walk
    • AirportCalgary Intl. Airport (YYC) - 93 min drive

    About this property

    Moose Hotel And Suites

    This smoke-free hotel features a full-service spa, a restaurant, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. All 174 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and flat-screen TVs with cable channels. Room service, premium bedding, and free local calls are among the other amenities available to guests.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected

    Social distancing

    Contactless check-out
    Protective shields in place at main contact areas
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Hand sanitizer provided
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Electric car charging station
    • Ski shuttle nearby

    Food and drink

    • Full breakfast available for a fee 6:30 AM–11 AM on weekdays and 6:30 AM–1 PM on weekends: CAD 8.00-20.00 for adults and CAD 8.00-20.00 for children
    • 1 restaurant
    • 1 bar
    • Room service available

    Things to do

    • 2 spa tubs
    • Bicycle rentals
    • Fitness center
    • Full-service spa
    • Golfing
    • Indoor pool
    • Sauna

    Family friendly

    • Dry cleaning service
    • Indoor pool
    • Laundry facilities
    • Refrigerator

    Conveniences

    • ATM/banking services
    • Elevator
    • Vending machine

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Ski storage
    • Tour/ticket assistance

    Languages spoken

    • English

    Business services

    • 24-hour business center
    • 2 meeting rooms
    • Conference space (2000 square feet)

    Outdoors

    • Firepit

    Spa

    • 9 treatment rooms
    • Body treatments
    • Couples treatment room(s)
    • Facials
    • Manicures and pedicures
    • Massage/treatment rooms
    • Spa open daily
    • Spa tub

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible path to elevator

    More

    • Fireplace in lobby
    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning
    • Hypo-allergenic bedding
    • Linens
    • Premium bedding

    Bathroom

    • Eco-friendly toiletries
    • Hair dryer
    • Towels

    Entertainment

    • 40-inch flat-screen TV
    • Cable channels

    Food and drink

    • Coffee/tea maker
    • Electric kettle
    • Refrigerator

    More

    • Access via exterior corridors
    • Free local calls
    • Iron/ironing board
    • LED light bulbs
    • Safe

    Policies

    Check-in

    Check-in from 4 PM - 2 AM
    Late check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before 11 AM

    Special check-in instructions

    Front desk staff will greet guests on arrival
    For more details, please contact the property using the information on the booking confirmation

    Access methods

    Staffed front desk

    Pets

    Pets allowed for an extra charge of CAD 25 per pet, per night
    Dogs and cats only
    2 per room (up to 50 lbs)
    Food and water bowls are available
    Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

    Children and extra beds

    Children are welcome
    Kids stay free! Children stay free when using existing bedding
    Rollaway/extra beds are not available
    Cribs (infant beds) are not available

    Property payment types

    Important information

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Breakfast fee: between CAD 8.00 and CAD 20.00 for adults, CAD 8.00 and CAD 20.00 for children (approximately)
    • Pet fee: CAD 25 per pet, per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    Safety features at this property include a fire extinguisher and a smoke detector

    We should mention

    Only registered guests are allowed in the guestrooms
    The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
    4.7
    Exceptional
    1,780 reviews
    5 - Excellent
    1,308
    4 - Good
    380
    3 - Okay
    59
    2 - Poor
    26
    1 - Terrible
    7

    4.7/5

    Cleanliness

    4.6/5

    Staff & service

    4.7/5

    Amenities

    4.7/5

    Property conditions & facilities

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 1 night in Sep 2020

    4/5 Good

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 2 nights in Sep 2020

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 1 night in Sep 2020

    5/5 Excellent

    Traveled with family
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 2 nights in Sep 2020

    5/5 Excellent

    Traveled with partner
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
    Excellent patio/balcony!! Excellent facilities. We ate breakfast in the restaurant twice and it was fabulous with great service and attention.
    Stayed 2 nights in Sep 2020