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4.3 out of 5

"I had put the deposit down on debit and then when I asked the next morning the staff said I was all good to go and then after I walked away she called ... " More

By a verified traveler on Mon 16 May 2022

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Hotel Description

3-star hotel near Banff Lake Louise Tourism Bureau

In Banff

With a stay at this Banff hotel, you'll be steps from Banff Lake Louise Tourism Bureau and within a 15-minute walk of Banff Centre for Arts and Creativity. Cave and Basin National Historic Site and Tunnel Mountain are also within 3 miles (5 km).

Renovated in 2016

This hotel features a restaurant, a spa tub, and a bar/lounge. Business travelers can take advantage of the free WiFi in public areas. There's a sauna on site, and a 24-hour front desk and a coffee shop are also provided.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$101* Per night/room Nov 6 - Nov 7

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Loft

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds Pet Friendly

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Elk & Avenue Hotel ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Elk & Avenue Hotel

Everyone (1) Couples (4)
3 out of 5

Posted by on Jun 16, 2022

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5 out of 5
Excellent!

Posted by on Aug 23, 2022

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Comment from Hotel Management

Aug 26, 2022 by Front office supervisor

Dear Wasima,Thank you for your kind review.I am glad to hear that you enjoyed your stay with us at the Elk & Avenue Hotel and found our facilities and location convenient.We look forward to your future stay with us!Warm RegardsMathieuFront Office SupervisorElk & Avenue Hotel

3 out of 5
I had put the deposit down on debit and then when I asked the next morning the staff said I was all good to go and then after I walked away she called my phone after we were on the road to tell me I had to come back to do the deposit refund. Also there was a domestic dispute going on with physicality and yelling and it wasn’t until I asked staff to step in they did. Staff should be checking on situations like this as it was quite severe.

Posted by on May 16, 2022

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Comment from Hotel Management

May 22, 2022 by Front office supervisor

Dear Taryn, Thank you for taking the time to review your past stay at the Elk & Avenue, We do apologize for the issue you had with the deposit. Unfortunately with debit card we do request guest to stop by at check-in to receive their money back it is why hotel require credit card for check-in. Our staff mentioned that she was on the phone when you came at first and that she made a mistake by letting you go. As for the domestic that you mention staff were aware of it and checking the situation, guests were here for couple of days already and we were trying to work on a adult to adult conversation prior calling the RCMP .But after a long talk and more information from both party we were able to judge the situation. thank you Mathieu Front Office Supervisor

5 out of 5
Great service and staff missed being able to use a gym

Posted by on Feb 28, 2022

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Comment from Hotel Management

Mar 8, 2022 by Front office supervisor

Dear karen, Thank you for your kind review. I am glad to hear that you enjoyed your stay with us at the Elk & Avenue Hotel and found our facilities and location convenient. I am also pleased to read your notes about our staff. We look forward to your future stay with us! Warm Regards Mathieu Front Office Supervisor Elk & Avenue Hotel

5 out of 5
Staff were exceptionally helpful. Location was perfect Room was on the small side.

Posted by on Apr 1, 2021

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Comment from Hotel Management

Apr 3, 2021 by front office supervisor

Dear Guest, Thank you for the kind review. It is such a pleasure to read that you found the rooms nice and clean. We are very pleased you found the staff very friendly and enjoyed the food. And it is pleasure to hear you that you will highly recommend us. We look forward to welcoming you back to Banff in the near future. Warm Regards Mathieu Front Office Supervisor Elk + Avenue Hotel

5 out of 5
A great place to stay. Clean and central. Parking was tough. Great stay!

Posted by on Mar 30, 2021

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Comment from Hotel Management

Apr 3, 2021 by front office supervisor

Dear Guest, Thank you for your kind review. I am glad to hear that you enjoyed your stay with us at the Elk & Avenue Hotel and found our facilities and location convenient. We look forward to your future stay with us! Warm Regards Mathieu Front Office Supervisor Elk & Avenue Hotel

About the The Elk & Avenue Hotel

Location 333 Banff Ave, Banff, AB T1L1B1

Property Features

The Elk & Avenue Hotel offers its guests a spa tub and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly The Elk & Avenue Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The Elk & Avenue Hotel was completed in June 2016. This 3-star Banff hotel is smoke free.

  • 162 guestrooms or units
  • 3 levels
  • Built in 1988
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Banff Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Elk & Avenue Hotel offers 162 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. 37-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided on request.

  • HD television
  • Cable channels
  • Coffee maker
  • Down blanket
  • Shower
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 1:00 PM.

Farm & Fire - Onsite restaurant.

Good Earth - Onsite coffee shop. Open daily.

Nearby Activities

Recreational amenities at the hotel include a spa tub and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Rock climbing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Snowshoeing nearby
  • Hot springs nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Snow tubing nearby
  • Boat tours nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Wheelchairs available on site
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Elk & Avenue Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Noise-free guestrooms cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, and cash. Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Noise-free rooms not guaranteed
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 16 and CAD 22 for adults, CAD 10 and CAD 10 for children (approximately)
  • Covered self parking fee: CAD 5 per night
  • Nearby parking fee: CAD 5 (1640 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Banff International
  • Elk Avenue Hotel Banff
  • Hotel Banff International
  • Elk Avenue Hotel
  • Elk Avenue Banff
  • The Elk Avenue Hotel
  • The Elk & Avenue Hotel Hotel
  • The Elk & Avenue Hotel Banff
  • The Elk & Avenue Hotel Hotel Banff

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.