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5.0 out of 5

"I went with my mother to celebrate her 83rd birthday and we loved every minute of it. The hotel staff could not have been nicer or more solicitous of ... " More

By a verified traveler on Wed 05 Sep 2018

Hotel Description

5-star luxury hotel near Passeig de Gracia, connected to a shopping center

Seaside stay

Within a 10-minute walk of this Eixample hotel, you'll find Tivoli Theatre and Passeig de Gracia. Placa de Catalunya and Casa Batllo are also within half a mile (1 km).

Luxury amenities

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Enjoy the 24-hour fitness center and perks like free valet parking.

Free Internet, fireplaces

The 120 soundproofed guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. Other amenities include fireplaces, flat-screen TVs, and minibars.

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$225* Per night/room Dec 9 - Dec 10

Exclusive Single Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Exclusive Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

City Double Room Single Use

Bed Count 1 King Bed Maximum Occupancy 1 Max

City Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

El Palace ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for El Palace

Everyone (1)
5 out of 5
Pros: The breakfast was delicious, the staff was friendly and helpful.
Cons: I think the concierge staff could have been a little more knowledgable.
Location: Perfect location. Right in the middle of shopping and action.
I went with my mother to celebrate her 83rd birthday and we loved every minute of it. The hotel staff could not have been nicer or more solicitous of our attention and needs. They sent a piece of chocolate cake to the room and upon delivery, the room service attendant played music on his phone and lit a candle. The doorman always had a kind word and a smile for us and if necessary, within seconds, we had a cab. I have one little complaint and that is the carpeting in the room had a few stains on it. I'm sure it was clean, but it looked dirty.

Posted by on Sep 5, 2018

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Comment from Hotel Management

Sep 19, 2018 by Jean-Marie Le Gall

Dear Mr. and Mrs., We would like to thank you kindly for taking the time to share your wonderful comments about the hotel with us regarding your recent stay at El Palace, through the Expedia.com website. It is such a pleasure for us to read your positive feedback, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. We are sorry to hear about the carpeting in the room and your experience with the concierge staff, we sincerely apologize for the inconvenience caused and we would like to thank you kindly for having informed us. I shall pass this information to each of their Manager in order to make sure that it does not reoccur in the future. Looking forward to the pleasure of personally meeting you during your next visit, I remain at your entire disposal. Yours Sincerely, Jean-Marie Le Gall General Manager

Renovations + Closures

This property is closed from August 1 2020 to October 18 2020 (dates subject to change).

Property Features

El Palace offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury El Palace. Valet parking is free. This 5-star Barcelona hotel is smoke free.

  • 120 guestrooms or units
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Transport

  • Airport: Barcelona Intl. Airport (BCN) (17.7 km / 11 mi)
  • Train station: Plaça de Catalunya Station (0.9 km / 0.6 mi)
  • Metro station: Urquinaona Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

El Palace offers 120 accommodations with fireplaces and minibars. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Barcelona hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Fireplace
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

El Palace has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Mayan Luxury Spa. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily.

  • Sauna in spa
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Please note: this property is located in the city's Low Emission Zone; only low-emission vehicles are permitted to enter. Guests with foreign license plates must register their vehicle with the city in advance.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 100 per night.

Pet Policy

  • Pets: EUR 75 per pet, per night
  • Only dogs are allowed
  • Weight limit: 18 lbs
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Measures to reduce infection (Spain) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Measures to reduce infection (Spain)
  • Property Registry Number - HB-000064
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.48 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 31.00 per person (approximately)
  • Nearby parking fee: EUR 45 per day (open 24 hours)
  • Pet fee: EUR 75 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Palace Hotel Barcelona
  • El Palace Hotel
  • Catalonia
  • El Palace Hotel
  • El Palace Hotel Barcelona
  • El Palace Hotel
  • El Palace Barcelona
  • Hotel El Palace Barcelona
  • Barcelona El Palace Hotel
  • Hotel El Palace
  • Hotel Palace
  • El Palace Barcelona
  • El Palace Hotel Barcelona

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.