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"Quick and easy check in. Clean room, but could use updates and fresh paint over repaired areas. No fridge within room. Area surrounding hotel was unsa ... " More

By a verified traveler on Sat 09 Oct 2021

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Hotel Description

Hotel near Batavia Downs Casino in Batavia

In Batavia

You'll find Batavia Downs Casino and Dwyer Stadium within 3 miles (5 km) of this hotel.

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, LCD TVs

The 72 guestrooms have LCD TVs with cable channels and offer free WiFi and coffee/tea makers. Other amenities include hair dryers, safes, and phones.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$117* Per night/room Nov 1 - Nov 2

Standard Room, 2 Queen Beds, Accessible (Mobil Roll Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible (Mobil Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Accessible (Comm)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel

Everyone (2) Family (5)
3 out of 5
Quick and easy check in. Clean room, but could use updates and fresh paint over repaired areas. No fridge within room. Area surrounding hotel was unsafe

Posted by on Oct 9, 2021

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Comment from Hotel Management

Oct 11, 2021 by Denise H

Good morning, Thank you for taking the time to leave us feedback. I use these reviews as a way to train my staff and continue to make improvements on the hotel. I am truly sorry you felt the surroundings of the hotel were unsafe. We certainly aim to keep all of our guests safe as well as our staff members. We hope to see you again. Have a wonderful day.

5 out of 5
It was excellent, we’d stay there again.

Posted by on Oct 8, 2021

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5 out of 5
No real breakfast options in the area, so be sure to bring your own. No fridge or microwave in the rooms; one microwave available to use in lobby. The amenities and conveniences we have grown used to at hotels are sadly gone. Otherwise, the hotel was fine.

Posted by on Jun 14, 2021

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1 out of 5
We were given an out of service room because of the large amount of bookings they had. The room was not clean. The duvet had food stains on it. The trash was still in the trash containers. The shower had some mud substance on the wall. The shower was poor at best and the tub was slow draining. One horrible experience. The clk promised a reduction in our rate for the night - no reduction taken and an upgrade for the next night. Well, we at least got the upgrade to a clean room. I normally would recommend these hotels but not this one. Disfuction to the n th. degree. Sorry I stayed here when there were so many other options within a one mile radius.

Posted by on May 17, 2021

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Comment from Hotel Management

May 18, 2021 by Alyssa Buckley

Im so very sorry to hear about this experience you've had, this is most definitely not our normal. Please reach out to me and the hotel to see if we can make this right with you.

4 out of 5
Good, clean. Slightly remote from town walking distance.

Posted by on Feb 19, 2020

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4 out of 5

Posted by on Jul 30, 2019

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4 out of 5
Easy access location. Easy check in. Wonderful beds. Spotless hotel. Maid service was lacking though. Towels and toilet paper never replenished, beds never made. The only thing done was trash can emptied. Front desk was pleasant, but not super friendly. All in all a very decent stay.

Posted by , from NJ on Jun 1, 2019

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5 out of 5

Short stay, well worth it!

Pros: Room cleanliness, comfortable beds, staff
Cons: Pool was very warm and very chlorinated.
Location: Shopping and gas. Accessible right off of Highway hour drive to Falls,
Stayed half way between Rochester and Buffalo. like and hour drive to the Falls. Very nice reception when arrived. Room was ready and clean. Traveled with two kids,, Pool was adequate, no hot tub though. Very nice décor in hotel. I stay at HIE across country and this was nicest yet. The breakfast was well worth the stay. HIE always does an awesome breakfast .

Posted by , from Pittsburgh, Pa on Jun 21, 2016

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Comment from Hotel Management

Jun 22, 2016 by Chris Devaney, General Manager

Thank you for choosing Holiday Inn Express for your recent stay in Western New York. I appreciate your detailed and complimentary review of the hotel and hope that we see you the next time that you are in the Batavia area.

About the Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel

Location 4356 Commerce Dr, Batavia, NY 14020

Property Features

Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 1628 square feet (151 square meters). The business-friendly Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel also features gift shops/newsstands, coffee/tea in a common area, and laundry facilities. Free self parking is available. This Batavia hotel is smoke free.

  • 72 guestrooms or units
  • 1628 sq ft of conference space
  • 151 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Gift shop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express Hotel & Suites Batavia - Darien Lake, an IHG Hotel offers 72 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include bathtubs and hair dryers. This Batavia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Bathtub
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Kayaking nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. The host will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast.

  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Host will greet you
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Hotel Names

  • Holiday Inn Darien
  • Holiday Inn Express Batavia Darien Lake
  • Holiday Inn Express Hotel Batavia Darien Lake
  • Holiday Inn Hotel Darien
  • Holiday Inn Express Hotel Darien Lake
  • Holiday Inn Express Darien Lake
  • Holiday Inn Express Hotel Suites Batavia Darien Lake
  • Holiday Inn Express Darien
  • Holiday Inn Express Hotel Suites Batavia Darien Lake

You should know

  • Pool access available from 7 AM to 11 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.