"Bryan or Brandon at check in was great. Intensely personable. The property itself was not as good. Can't fully close the black out curtains. Many
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Within 6 miles (10 km) of this Fayetteville hotel, you'll find White Oak Rail Trail and Plateau Medical Center. New River Gorge National Park and Preserve and Canyon Rim Visitor Center are also within 6 miles (10 km).
Business services
This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. There's a seasonal outdoor pool on site, and laundry facilities and free newspapers are also offered.
Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)
Bed Count1 King BedMaximum Occupancy
2 Max
Suite, Multiple Beds, Non Smoking
Bed Count2 King BedsMaximum Occupancy
4 Max
Comfort Inn New River ratings based on 18 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Comfort Inn New River
Everyone (7)Couples (2)Family (8)
3 out of 5
Bryan or Brandon at check in was great. Intensely personable. The property itself was not as good. Can't fully close the black out curtains. Many breakfast items were not available. Staff can't get stuff in. Many things out of order.
Posted by Mark on Sep 17, 2022
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2 out of 5
This hotel was in a great location, nearby the park and water activities. However, they are really struggling and the convenience wasn't worth it. It's hard to know where to start. The linens and towels were filthy, some of which seemed not to have even been washed! Room service was not provided, even when requested, so we returned from a long day to overflowing garbage cans, dirty towels, and unmade beds. Furthermore, the drain was clogged in the bathtub, making it difficult to shower. (we were told maintenance isn't there on the weekend). We were so unhappy with the filth that we checked out early and drove home since we were done with our sightseeing activities. We've never experienced a situation like this. However, I have to commend the staff that was there - Amanda in particular - who tried her best to swap out towels and find us the cleanest available. She was kind, courteous, and truly cared but there was only so much she could do. The "bones" of the place are fine and clean - they just must do something about their linens. Needless to say, it creates a very uncomfortable environment when you don't want to touch your towels, sheets, or blankets.
Posted by Karen on Aug 15, 2022
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3 out of 5
Beds were comfy, air conditioning units weren't great. Staff wasn't too friendly and the breakfast was not great and not in order at all.
Posted by Tara L on Jul 16, 2022
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2 out of 5
Staff were not professional looking at all.. Having them in Hotel polos would have helped us know who they were. There was a group of young people on one of the upper floors making a tons of noise at 6am and after midnight. There were ants in our room upon arrival.
Posted by Mills on Jun 21, 2022
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1 out of 5
The WiFi does not work in our room. This is UNACCEPTABLE. When they state they have WiFi, they better well have it! Unable to do my business from my hotel room. For that reason alone I do not recommend this hotel. Wish we would have gone to another hotel.
Posted by Norman F., from Laguna Niguel on May 21, 2022
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4 out of 5
Helpful staff. Clean rooms
Posted by K on Jan 7, 2022
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5 out of 5
Clean, nicely decorated room with friendly and efficient staff.
WiFi is free in public spaces. A business center and a meeting room are available. A seasonal outdoor pool, a terrace, and a picnic area are also featured at the business-friendly Comfort Inn New River. Self parking is free. This Fayetteville hotel is smoke free.
1 building
67 guestrooms or units
3 levels
Business facilities
Breakfast available (surcharge)
Coffee in lobby
Self-service laundry
Front desk (24 hours)
Front-desk safe
Terrace
Outdoor picnic space
Newspapers in lobby (free)
Elevator
No smoking on site
1 conference room
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
Parking
Free self parking
, RV, bus, truck parking
Transport
Parking: Free self parking
Room Amenities
Comfort Inn New River offers 67 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Refrigerators and microwaves are provided. Guests can surf the web using the complimentary wired and wireless Internet access. LCD televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
LCD television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Luxury bedding
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Toiletries (free)
Iron and ironing board
Desk
Climate control (air conditioning)
Food & Drink
Guests can enjoy buffet breakfast for a fee.
Nearby Activities
Recreational amenities at the hotel include a seasonal outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Hiking/biking trails nearby
Golfing nearby
Downhill skiing nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille or raised signage
Accessible bathroom
Roll-in shower
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 18 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for USD 20.00 per night.
Cribs (infant beds) are available.
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 18
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Property confirms they are implementing enhanced cleaning measures
Children stay free
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Cribs (infant beds) are available for an additional fee
Rollaway bed fee: USD 20.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Comfort Inn New River
Comfort Inn New River Motel
Comfort Inn New River Motel Oak Hill
Comfort Inn New River Oak Hill
Comfort Inn New River Motel Fayetteville
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Fayetteville Comfort Inn New River Motel
Motel Comfort Inn New River
Comfort Inn New River Motel
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Comfort Inn New River Hotel
Comfort Inn New River Fayetteville
Comfort Inn New River Hotel Fayetteville
You should know
Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions
Comfort Inn New River is 55.9 mi (64-min drive) away from the Charleston, WV (CRW-Yeager) airport, the closest popular airport to the property.
Airport shuttle services are not available at Comfort Inn New River.
Comfort Inn New River does not offer free breakfast.
No, there is no casino at this hotel.
Check-in is from 3 PM - midnight.
This hotel offers free self parking.
Comfort Inn New River features a seasonal outdoor pool.
Comfort Inn New River does not have a restaurant on site. Nearby dining options include Dairy Queen (2.5 mi), Tudor's Biscuit World (2.8 mi), and Pizza Hut (3.1 mi).
There are no spa services available at this hotel.
Comfort Inn New River is 2.7 mi away from Fayetteville.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
