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"Everything was pretty worn out. Carpet was bad, bad. " More

By a verified traveler on Sun 21 Apr 2024

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Hotel Description

Hotel near Hayden Homes Amphitheater in Bend

Awbrey Butte stay

You'll be steps from Bend River Promenade and within a 10-minute walk of Deschutes River with a stay at this Awbrey Butte hotel. Also, Sun Mountain Fun Center is within half a mile (1 km) and River's Edge Golf Course is within 2 miles (3 km).

Business services

2 spa tubs, an indoor pool, and a gym are all featured at this smoke-free hotel. Traveling on business? Take advantage of the free WiFi in public areas and onsite conference center. Enjoy the seasonal outdoor pool and perks like free self parking.

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$99* Per night/room Apr 26 - Apr 27

Deluxe Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed, Jetted Tub, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, River View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Kitchenette, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shilo Inn Suites Hotel - Bend ratings based on 22 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Shilo Inn Suites Hotel - Bend

Everyone (10) Couples (7) Family (5)
3 out of 5
Everything was pretty worn out. Carpet was bad, bad.

Posted by on Apr 21, 2024

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Comment from Hotel Management

Apr 22, 2024 by Front Desk

Thank You for leaving a review.

1 out of 5
So the first thing i noticed when i got to ky room no garbage cans. Then went to turn on the TV no batterys in remote. Went to front besk they had no batterys. Then had 2 queen beds only 1 pillow on each one. No extras. Then no blankets on the bed. The room needed a nice dusting.

Posted by on Dec 12, 2023

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Comment from Hotel Management

Dec 12, 2023 by Front Desk

I apologize about the issues you faced. Please contact the hotel directly.

5 out of 5
The river view was awesome

Posted by on Sep 29, 2023

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Comment from Hotel Management

Sep 29, 2023 by Front Desk

Thank You

1 out of 5
The property was very, very dirty. Our room bedding had not been cleaned, our chairs had brown marks on them, our mattress had stains on the sides. we asked to be moved and they could not accommodate due to no housekeeping to clean the rooms. We don’t get to travel often, being on a tight budget and having three kids. We were really looking forward to this. The pictures are nothing at all like the actual property.

Posted by on Jun 6, 2023

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Comment from Hotel Management

Jun 6, 2023 by Front Desk

Please call the property to speak to the manager.

2 out of 5

Posted by , from JUNCTION CITY on Jul 24, 2022

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3 out of 5
Part of my choice was based on that fact that breakfast was supposed to be included. It wasn't. I'd like a $25 refund.

Posted by on Nov 22, 2021

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4 out of 5
It was awesome that they let us park under the awning so our car wouldn't get wet.

Posted by on Sep 14, 2021

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4 out of 5
Cool location.

Posted by , from Stillwater on Aug 28, 2021

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1 out of 5

Posted by on Aug 11, 2021

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2 out of 5
We have stayed at this motel before but it has definitely gone down since our last visit. The carpet was extremely stained and dirty. Bathroom faucet was nearly impossible to pull on/off. No daily maid service to tidy up or replace dirty towels. Upon leaving, we looked under the bed to make sure we hadn't left anything and found a dirty pair of women's underwear...so gross.

Posted by on Jul 16, 2021

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About the Shilo Inn Suites Hotel - Bend

Location 3105 O.B. Riley Road, Bend, OR 97701

Property Features

As a guest of Shilo Inn Suites Hotel - Bend, you'll find 2 spa tubs, an indoor pool, a sauna, and a fitness center. Public spaces have free WiFi. A seasonal outdoor pool, a vending machine, and a garden are also featured at the business-friendly Shilo Inn Suites Hotel - Bend. Free self parking is available. This Bend hotel is smoke free.

  • 1 building
  • 151 guestrooms or units
  • 3 levels
  • Poolside lounge chairs
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Garden
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Shilo Inn Suites Hotel - Bend offers 151 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature down comforters. Plasma televisions come with premium satellite channels. This Bend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Plasma television
  • Satellite channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Down blanket
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

2 spa tubs are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Rafting nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.

Pet Policy

  • Pets: USD 15 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bend Shilo Inn Suites
  • Shilo Inn Suites Bend
  • Shilo Inn Suites Hotel Bend
  • Bend Shilo Inn
  • Shilo Inn Bend
  • Shilo Inn Hotel Bend
  • Shilo Inn Suites Bend Bend
  • Shilo Inn Suites Hotel - Bend Bend
  • Shilo Inn Suites Hotel - Bend Hotel
  • Shilo Inn Suites Hotel - Bend Hotel Bend

You should know

  • The seasonal pool will open in May and close in September.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.