"Waited 10 minutes for someone to appear to check in and then the computer system failed to print. " More
In Gaithersburg
At this Gaithersburg hotel, you'll be within half a mile (1 km) of Seneca Creek State Park and 3 miles (5 km) of Lake Forest Mall. Bowl America Gaithersburg and Holy Cross Germantown Hospital are also within 3 miles (5 km).
Free perks
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.
Dec 7, 2019 by Hotel Management
Thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We apologize for the inconvenience you had and that your sleep was disturbed by our staff. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Jul 23, 2019 by Hotel Management
Thank you for being our guest. We're sorry for the inconvenience you had at the time of check-in. Please be assured that we have discussed your feedback with our front desk team to be more diligent with their efforts moving forward. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management
Jul 17, 2019 by Hotel Management
Thank you for your review of your recent stay. We are sorry for the maintenance issues in your suite. Your feedback will be shared with our maintenance team for review and action. Please know, coffee maker and hairdryer for your suite are available at the front desk upon request. We apologize for the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
May 26, 2019 by Hotel Management
We are so glad you stayed with us. We apologize for the service and cleanliness issues you encountered during your stay. We are working with our housekeeping team to see where we failed and to ensure that it does not happen again. We take the cleanliness of our rooms very seriously and what you encountered is not a normal occurrence here. However, we realize that even one time is too many, and we sincerely hope you will give us a chance to welcome you again in the future so we can provide you with a better stay. Sincerely, Hotel Management
Apr 18, 2019 by Hotel Management
Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Mar 11, 2019 by Hotel Management
Thank you for reviewing our hotel. We are sorry for the cleanliness issue you had in your room, and you had a disappointing stay. Your feedback has been shared with the housekeeping team so that we will be more diligent going forward. We want to regain your trust and hope to serve you again whenever your travels bring you to our area. Sincerely, Hotel Management
Jan 7, 2019 by Hotel Management
Thanks for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. Also, we have asked our housekeeping team to be more diligent going forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Free breakfast is available daily. Public spaces have free WiFi. Barbecue grills, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Extended Stay America Suites Washington DC Gaithersburg N. Free self parking is available. This Gaithersburg hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Extended Stay America Suites Washington DC Gaithersburg N offers 101 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.