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4.4 out of 5

"The room was very clean, which was big because of COVID. The fireplace kept the room very warm and a nice aesthetic to the room, though still having a ... " More

By a verified traveler on Sun 10 Jan 2021

Hotel Description

3.5-star ski hotel near Snow Summit

Near the slopes

Your stay at this Winter Park hotel places you within 2 miles (3 km) of Snow Summit and Bear Mountain. Also, Bear Valley Community Hospital is within half a mile (1 km) and Eagle Point is within 2 miles (3 km).

Free perks

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like cooked-to-order breakfast and free self parking.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 80 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Standard Room, 2 Double Beds, Non Smoking, Fireplace

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Jetted Tub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Fireplace

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Big Bear Chateau ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Big Bear Chateau

Everyone (3) Couples (4) Family (5)
5 out of 5
The room was very clean, which was big because of COVID. The fireplace kept the room very warm and a nice aesthetic to the room, though still having a separate heating unit in the room. Our room had a jacuzzi/Bath jets and was a bit dirty, but I think it was just some loose dust from the jets not being used. Otherwise, it was a great stay and will stay there again.

Posted by on Jan 10, 2021

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Comment from Hotel Management

Jan 11, 2021 by Best Western Big Bear Chateau

Thank you for the recent review of our hotel.

5 out of 5
Attractive lobby and bar (closed due to Covid), comfortable beds and room, with a warm fireplace, in a pine forest setting

Posted by , from Los Angeles on Nov 27, 2020

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Comment from Hotel Management

Nov 27, 2020 by Best Western Big Bear Chateau

Thank you for the recent review of our hotel.

4 out of 5
Breakfast was a good selection for complimentary. Front desk staff was nice.

Posted by on Oct 6, 2020

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Comment from Hotel Management

Oct 6, 2020 by Best Western Big Bear Chateau

Thank you for the recent review of our hotel.

5 out of 5

Posted by on Sep 2, 2020

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Comment from Hotel Management

Sep 2, 2020 by Best Western Big Bear Chateau

Thank you for the recent review of our hotel.

4 out of 5
Place was ok to stay. I would go there again for another visit

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jul 16, 2020 by Best Western Big Bear Chateau

Thank you for the recent review of our hotel.

2 out of 5
If this property were priced appropriately (i.e about $60/nigh), then it would be fine- but to pay almost $400 for this hotel is completely unacceptable and extremely disappointing. This is “surge pricing” at it’s finest. Rooms are what are expected from Motel 6 level motel. Don’t believe the pictures on website - there isn’t nothing remotely “Chateau like” about this place. It should be called a motel.

Posted by , from Honolulu on Dec 30, 2019

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Comment from Hotel Management

Dec 31, 2019 by Best Western Big Bear Chateau

Thank you for the recent review of our hotel.

5 out of 5

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 19, 2019 by Best Western, Big Bear Chateau

Thank you for your recent review of our hotel.

5 out of 5
We loved the Best Western in Big Bear. It was off the main road and surrounded by pine trees. We really liked the pool, which also had pine trees all around so it was private. The pool had a game room with ping pong, a pool table, fooseball, and a gym nearby. Our room was clean and the bathroom was nice, but we did notice a few pieces of tile missing from the fireplace. It was minor and didn’t bother us. The free breakfast was great! We really enjoyed our stay!

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 6, 2019 by Best Western Big Bear Chateau

Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay

4 out of 5
The property is nice. This is our second stay here. The room however, did not have a fresh, clean sent. Smelled a bit musty. Husband wasn't please by the room because of the lack of comfort, needed more seating besides two chairs. Hotel needs an upgrade. Newer furnishings, modernize a bit. For the price, you pay, a customer expects the best. The family liked the breakfast, even though it was a limited, set menu. I felt it was nice and convenient.

Posted by , from Corona on Jul 22, 2019

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Comment from Hotel Management

Jul 22, 2019 by Best Western Big Bear Chateau

Thank you very much for your review of your recent stay at our hotel and bringing this issue to our attention. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

4 out of 5
The beds were uncomfortable you could feel the springs.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 22, 2019 by Best Western Big Bear Chateau

Thank you very much for your review of your recent stay at our hotel and bringing this issue to our attention. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

About the Best Western Big Bear Chateau

Location 42200 Moon Ridge Rd, Big Bear Lake, CA 92315

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Relax in the spa tub after a day on the slopes or enjoy the use of a fitness center. When the sun goes down, sip après-ski drinks in the hotel's bar. There's a restaurant on site. Free breakfast is available. WiFi and wired Internet are free in public spaces. Free self parking is available. This 3.5-star Big Bear Lake hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • 2080 sq ft of conference space
  • 193 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Arcade/game room
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Los Angeles - Ontario Intl. Airport (ONT) (97.6 km / 60.6 mi)
  • Parking: Free self parking

Room Amenities

Best Western Big Bear Chateau offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. 42-inch flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast.

Best Western Big Bear Chateau has a restaurant on site.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Snow tubing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 1 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Big Bear
  • Best Western Big Bear Chateau
  • Best Western Chateau Hotel Big Bear
  • Big Bear Best Western
  • Big Bear Chateau
  • Big Bear Chateau Best Western
  • Best Western Big Bear Chateau Hotel
  • Best Western Chateau
  • Best Big Bear Chateau Big Bear
  • Best Western Big Bear Chateau Hotel
  • Best Western Big Bear Chateau Big Bear Lake
  • Best Western Big Bear Chateau Hotel Big Bear Lake

You should know

  • The seasonal pool will open in June and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.