Best Western Big Bear Chateau, Big Bear Lake: 2020 Room Prices & Reviews

Standard Room, 1 King Bed, Non Smoking, Fireplace

Bed Count 1 King Bed Maximum Occupancy 2 Max

$135* Per night/room Jan 26 - Jan 27

Standard Room, 2 Double Beds, Non Smoking, Fireplace

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Jetted Tub (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Fireplace

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Fireplace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Fireplace (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Fireplace (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Jetted Tub (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

See all rooms (12)

3.5 out of 5

Good!

See all 29 Travelocity Reviews

" What a beautiful hotel! The room was perfect! It has the rustic feel that you're looking for when you go to the mountains. A nice fireplace, soft be ... " More

By a verified traveler on Sat 12 Dec 2015

Best Western Big Bear Chateau ratings based on 29 Verified Reviews

Review Summary

3.5 out of 5 3.5 out of 5.0

Room cleanliness 4.0 out of 5.0

Service & staff 3.5 out of 5.0

Room comfort 3.5 out of 5.0

Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Big Bear Chateau

2 out of 5

If this property were priced appropriately (i.e about $60/nigh), then it would be fine- but to pay almost $400 for this hotel is completely unacceptable and extremely disappointing. This is “surge pricing” at it’s finest. Rooms are what are expected from Motel 6 level motel. Don’t believe the pictures on website - there isn’t nothing remotely “Chateau like” about this place. It should be called a motel.

Posted by Michelle, from Honolulu on Dec 30, 2019

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Comment from Hotel Management

Dec 31, 2019 by Best Western Big Bear Chateau

Thank you for the recent review of our hotel.

5 out of 5

Posted by a verified traveler on Aug 19, 2019

Aug 19, 2019 by Best Western, Big Bear Chateau

Thank you for your recent review of our hotel.

We loved the Best Western in Big Bear. It was off the main road and surrounded by pine trees. We really liked the pool, which also had pine trees all around so it was private. The pool had a game room with ping pong, a pool table, fooseball, and a gym nearby. Our room was clean and the bathroom was nice, but we did notice a few pieces of tile missing from the fireplace. It was minor and didn’t bother us. The free breakfast was great! We really enjoyed our stay!

Posted by a verified traveler on Aug 6, 2019

Aug 6, 2019 by Best Western Big Bear Chateau

Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay

4 out of 5

The property is nice. This is our second stay here. The room however, did not have a fresh, clean sent. Smelled a bit musty. Husband wasn't please by the room because of the lack of comfort, needed more seating besides two chairs. Hotel needs an upgrade. Newer furnishings, modernize a bit. For the price, you pay, a customer expects the best. The family liked the breakfast, even though it was a limited, set menu. I felt it was nice and convenient.

Posted by ECB, from Corona on Jul 22, 2019

Jul 22, 2019 by Best Western Big Bear Chateau

Thank you very much for your review of your recent stay at our hotel and bringing this issue to our attention. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

The beds were uncomfortable you could feel the springs.

Posted by a verified traveler on Jul 22, 2019

Everything was wonderful and as expected. I was surprised that they did not have a fridge or microwave in the room. The staff had them on hand and delivered upon request. Breakfast was wonderful and the staff helpful and pleasant

Posted by a verified traveler on Apr 21, 2019

May 3, 2019 by Best Western, Big Bear Chateau

Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

Very good condition especially compared to other accommodations in Big Bear. Rooms spacious, with easy-to-operate Jacuzzi - great for post-ski relaxation. Breakfast fairly nice too. The temperature in our room seemed to be set externally, as it did not react to extreme thermostat settings I tried. Also the bed was not that great.

Posted by a verified traveler on Apr 2, 2019

Apr 2, 2019 by Best Western, Big Bear Chateau

Great location and very friendly staff. Needs a remodel. Strange decor for a mountain/ski town. Very cold in lobby and breakfast area. Included breakfast was great. Thin walls; could hear our neighbors and water pipes in the walls. Overall, very comfortable though.

Posted by TB on Mar 29, 2019

Apr 1, 2019 by Best Western, Big Bear Chateau

Posted by a verified traveler on Jan 26, 2019

Jan 27, 2019 by Best Western, Big Bear Chateau

1 out of 5

HORRENDOUS!!!

Pros: Absolutely nothing!

Cons: Everything.

We were in town for a couple of days and it was during a heat wave so we decided to stay at a hotel with AC. Wrong! The first night my 87 year old mother suffered in the heat because there was no AC in her room. Our room was too cold. There is absolutely no way to control the heat or AC in individual rooms. There is no thermostat in the room. The second night the AC condenser blew and no one had any AC. We opened the sliding glass door onto the parking lot and let in all the light that reflected off the many mirrors in the room. It was like daylight. So much for a comfortable room! There is no microwave or refrigerator in any room. There is also no room service or restaurant on the site. The included breakfast was inedible except for the fruit. There is no desk. The antique chair in the room was extremely uncomfortable. The tissue paper is of the poorest quality I have ever seen. There was no light in our bathroom so I couldn't find the toilet in the dungeon-like darkness at night. The staff gave us nothing but excuses and insults. The hotel is antiquated in every way and full of non-functional antiques in the rooms. Stay anywhere else. You will be better off.

Posted by Cindy, from Los Angeles on Jul 1, 2016

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Points Of Interest

Hotel Description

Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 2 Double Beds, Non Smoking, Fireplace

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 2 Double Beds, Non Smoking, Jetted Tub (Pet Friendly)

Standard Room, 2 Double Beds, Non Smoking, Fireplace

Standard Room, 2 Double Beds, Accessible, Bathtub

Best Western Big Bear Chateau ratings based on 29 Verified Reviews

Guest reviews for Best Western Big Bear Chateau

HORRENDOUS!!!

About the Best Western Big Bear Chateau

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