"The room was cold during the entire time and thermostat did not work. We did get extra blankets but that didn't help much. The Thanksgiving dinner a ... " More
On the beach
Your stay at this hotel will put you steps from Arrowhead Resort Beach and a 5-minute walk from Blue Jay Bay. Lake Arrowhead Village and Lake Arrowhead Repertory Theatre Company are also within half a mile (1 km).
Private beach, dining
This Tudor hotel features a private beach, a full-service spa, and a restaurant. You'll appreciate the outdoor pool, bar/lounge, and snack bar/deli.
Jun 2, 2023 by General Manager
Karen, thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!
Jun 14, 2023 by General Manager
Douglas, thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!
Mar 22, 2023 by General Manager
Mabel, Thank you for taking the time to provide your feedback. We have shared it with our team and hope to welcome you back in the future!
Nov 29, 2022 by General Manager
Hi Ethel, thank you for sharing your feedback. We are disappointed to hear aspects of your trip prevented this from being the experience you anticipated. It is always our greatest priority to ensure our guests, especially the guests who choose to celebrate a holiday with us, are being provided with nothing short of perfection. Your feedback will be discussed with our leadership team, and we hope you will be back to visit again.
Sep 29, 2022 by General Manager
Raj, thank you for being our guest. We are disappointed to hear your experience did not align with what you anticipated. Our housekeeping and front desk team do their best to accommodate early check-in requests, however, sometimes rooms are not available until our posted check-in time. Your feedback will be passed along to our management team, and we hope to welcome you back for a more enjoyable stay.
Apr 12, 2022 by General Manager
Adolfo, We appreciate your comments regarding your stay and thank you for your review of our hotel. It's great to hear overall you enjoyed your stay. Our goal is to ensure your comfort, and we are disappointed we were not able to move to a room that suited your needs. Our engineering team is working on fixing the unit in that room. We hope to see you again next time you visit Lake Arrowhead.
Feb 7, 2022 by General Manager
Rachel, Thank you for choosing Lake Arrowhead Resort for your stay and for sharing your experience. We are pleased to know how much you enjoyed our resort. We look forward to having the pleasure of hosting you again soon.
Feb 7, 2022 by General Manager
Annaleah, We are pleased you chose Lake Arrowhead Resort for your recent visit to our area. We appreciate your kind review, and we look forward to accommodating you again soon.
Aug 30, 2021 by General Manager
Marcus, Thank you for your recent stay and for taking the time to address these concerns about the staffing levels and your dining experience. As the demand for destinations rise to historic levels from covid, our entire industry is in a similar position. We are making great strides getting back to normal staffing levels. Your feedback is vital to our success and has been shared with our leadership team. We do hope to have the opportunity to welcome you back to Spruce Lake Resort in the future to provide a proper experience.
Simply walk outside to feel the sun on your face at the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Lake Arrowhead Resort and Spa like an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. This Tudor hotel also offers a steam room and a terrace. This 3.5-star Lake Arrowhead hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Lake Arrowhead Resort and Spa offers 173 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.
For a fee, guests can enjoy full breakfast daily from 7:30 AM to 11:00 AM.
BIN 189 - Onsite family restaurant.
BIN Bar - Onsite cocktail bar. Open daily.
Aromas - Onsite coffee shop. Open daily.
Recreational amenities at the hotel include a private beach, an outdoor pool, a steam room, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa of the Pines has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (CDC).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.