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"We stayed at the Esteler Windsor for nine nights. The hotel staff was super supportive. I had a case of what turned out to be an intestinal virus ... " More

By a verified traveler on Fri 29 Jan 2016

Hotel Description

3.5-star Art Deco hotel near Park 93

In shopping district

A stay at this Chicó Reservado hotel places you within half a mile (1 km) of Park 93 and 2 miles (3 km) of Andino Commercial Center. Clinica del Country and Hacienda Santa Barbara Mall are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a health club, and a bar/lounge. Traveling on business? Take advantage of the 9 conference rooms, 24-hour business center, and airport shuttle. Enjoy the steam room and perks like free WiFi.

Free WiFi, comfy beds

The 126 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include sitting areas, 24-hour room service, and TVs with cable channels.

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Estelar Windsor House - All Suites ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Estelar Windsor House - All Suites

Business (1)
4 out of 5

Charming place

Pros: Quaintness and the staff
Cons: sometimes cooking smells from the kitchen or from the apartment suites emanate thru upper floors and thru the atrium.
Location: Good location--close to lots of restaurants, especially in the Parque 93 area. It can be a little far north from the center of the city traffic wise.
We stayed at the Esteler Windsor for nine nights. The hotel staff was super supportive. I had a case of what turned out to be an intestinal virus (contracted elsewhere than the hotel, I'm sure), and they were great about getting a doctor to me in the hotel on a Sunday and getting the Rxs arranged and delivered to us. Rooms seem to be renovated apartments broken into two-room suites. Plenty of space. Hallways are all 'catwalk' type walkways suspended in an open air atrium--kind of interesting. Its on a semi-busy street but away from the most traffic. Windows overlooking the street can be somewhat noisy but they have used therrmo-acoustic windows in the renovation, so it you close the windows they are very effective at blocking noise, but that does cut off ventilation. Most hotels in Bogota have little climate control as the weather is so mild, so we opened a window overlooking the atrium and the one overlooking the street to get some air exchange. Taxis are almost always available at the front door, but they are the more expensive white ones. Yellow ones are easily caught a block or so away on the more major streets. Be aware that they will not issue a hotel receipt if you book thru and agency such as Travelocity, which may be an problem with regard to business expense accounts. Be sure to retain your agency-issued one or check with the company to see if they have to have one from the hotel.

Posted by , from Colorado on Jan 29, 2016

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Comment from Hotel Management

Feb 2, 2016 by General Manager

Respected Guest, On behalf all the team of the Estelar Windsor House Hotel, please receive a special greeting. We appreciate your comments about our service as this allows us to improve the quality of it. We are working in the correction and improvement of our focused processes to meet the expectations of our customers. kind regards Ana Ofelia González Ayala

5 out of 5

Excellent customer service, comfortable rooms, and good location near resteraunts.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, friendly staff
This hotel is an excellent value with great service. The resteraunt has a good menu with tasty food. It is located only a few blocks to a major resteraunt and club area which is very safe. Rooms are comfortable with a seperte living room space, sink, and frig. I would recommend this hotel and will plan on returning during my next stay in Bogota.

Posted by , from Miami on Feb 8, 2011

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5 out of 5

Quality delivered

Excellent hotel: Great location, comfortable and well-kept rooms, superb restaurant, and above all OUTSTANDING customer service (many times better than its "sister hotel" the Suites Jones). Note: Rooms facing the street have a better view (those in the back can be quieter, but are totally enclosed by surrounding buildings).

Posted by on Nov 28, 2010

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1 out of 5

Hotel Windsor House ,Bogota Colombia

Hotel Cosmetically is fine However, it has a major Bathroom problem in most areas ,service is slow, really very dissapointed they should have moved me or offered a significant Discount.

Posted by on Oct 9, 2010

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About the Hotel Estelar Windsor House - All Suites

Location Calle 95 No 9-97, Bogotá, Distrito Capital 110221

Property Features

Hotel Estelar Windsor House - All Suites offers its guests a health club and a steam room. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 2605 square feet (242 square meters) and includes conference space. Spa services, a library, and a terrace are also featured at the business-friendly Hotel Estelar Windsor House - All Suites. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee. This 3.5-star Bogotá hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 6 levels
  • 2605 sq ft of conference space
  • 242 sq m of conference space
  • Built in 1992
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: El Dorado Intl. Airport (BOG) (16.4 km / 10.2 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Estelar Windsor House - All Suites offers 126 accommodations with safes and complimentary toiletries. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Premium cable television is provided. Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Sitting area
  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Hotel Estelar Windsor House - All Suites has a restaurant serving breakfast, brunch, lunch, and dinner.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Golf lessons available nearby
  • Golfing nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

  • Body treatments
  • Facial treatments

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 60000 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 33 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 33000 per person (approximately)
  • Airport shuttle fee: USD 18 per person (one way)
  • Valet parking fee: USD 4 per stay
  • Pet fee: USD 60000 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Estelar Windsor
  • Estelar Windsor House
  • Estelar Windsor House Bogota
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  • Windsor House Estelar
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You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Hotel Estelar Windsor House - All Suites offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.