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Best Western Plus Boston Hotel

2.5-star property
891 Massachusetts Ave, Boston, MA 1-855-201-7819

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3.1 out of 5
See all 19 Travelocity Reviews

"We liked the hotel and they offered lots of things like shuttles, free breakfast, cookies and water in rooms. But our bathroom smelled like cigarettes ... " More

By a verified traveler on Mon 02 Dec 2019

Points Of Interest

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Hotel Description

Hotel near Northeastern University in Boston

Near the airport

You'll be within half a mile (1 km) of Boston Medical Center and 2 miles (3 km) of Northeastern University with a stay at this Boston hotel. Copley Place and Boston Museum of Fine Arts are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free full breakfast, free self parking, and free train station pick-up. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a fitness center on site, and a 24-hour front desk and express check-out are also provided.

WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 92 guestrooms also offer WiFi and flat-screen TVs. Other amenities include coffee/tea makers, down comforters, and free newspapers.

Suite, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Best Western Plus Boston Hotel ratings based on 19 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Plus Boston Hotel

Everyone (11) Couples (2) Family (6)
1 out of 5
This place SUCKS! Never ever come here. Horrible unsafe location. Have to park your car in a gas station. The windows are thin and do not stop wind coming in the room. Terrible hotel I would never come back and will never recommend this place. Unsafe location !!!

Posted by , from Wayne,NJ on Feb 10, 2020

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Comment from Hotel Management

Feb 11, 2020 by General Manager

Dear Rick, Thank you for your feedback on your recent stay. We want to apologize for not meeting your expectations. We'll keep your thoughts top-of-mind as we continue to develop plans for the future of the property. We hope you give us another shot and allow us the opportunity to earn your recommendation and trust back.

4 out of 5

Posted by on Jan 22, 2020

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4 out of 5
We liked the hotel and they offered lots of things like shuttles, free breakfast, cookies and water in rooms. But our bathroom smelled like cigarettes and our toilet didn’t work. The parking was free which was nice but not somewhere I would want to be alone at night parking across the street

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 3, 2019 by General Manager

Thank you for choosing Best Western Plus Boston. We are delighted to learn you liked our hotel and many amenities, including free breakfast and shuttle. Our apologies for the issues with your bathroom. Maintenance will work to correct the problem right away. Please know that your safety is our top priority, and we do have a security guard on-site every night. Should your travels bring you back to the area, we hope to see you again.

1 out of 5
I felt unsafe at this hotel. Upon checking in we found dirty used needles in the parking lot. They basically had no parking had to circle the streets to wait for someone to leave. It does not look clean at all and god forbid you want to sleep in on your little get away. We were woke up at 6 am to a loading truck right outside the hotel that was dropping off to the hotel. We can hear other guests alarms. The first desk person couldn’t answer any question and management was rude. Would not let out pizza delivery guy up to our room and had to go down to lobby to get it . Worst best western I’ve stayed at.

Posted by on Nov 23, 2019

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Comment from Hotel Management

Nov 26, 2019 by General Manager

Thank you for notifying us of your recent experience. We are sorry to learn that we let you down. Some of the issues you raised cause us concern, and we can assure you that they are being investigated. Since the safety of every guest comes first, we have precautionary measures in place and therefore, we are unable to allow delivery people into the hotel. Additionally, we have a security guard on site every evening, and we have installed surveillance cameras in the lobby or entranceway to the hotel to ensure guest safety. It would be such a pleasure to welcome you back and turn your experience around. We hope you give us another shot and safe travels.

5 out of 5
Shuttle to Boston Medical Center was convenient friendly drivers always came quickly

Posted by on Nov 7, 2019

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Comment from Hotel Management

Nov 8, 2019 by General Manager

Thank you for taking a moment to share your feedback! We are happy you enjoyed the convenience of our shuttles. We trust you were pleased with your accommodations as well and we hope you will become a familiar face moving forward. All the best to and we wish you safe travels.

4 out of 5
The hotel was good, but the area was a bit shady with some people panhandling outside the hotel and around the surrounding area.

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 7, 2019 by General Manager

Thank you for allowing Best Western Plus Boston to serve you during your travels. Though we cannot control the area we are located in, we do our best to deliver comfort for all our guests, and we apologize if you were inconvenienced in any way. Our team is also continually working with city officials to address the issue you mentioned. Nonetheless, we're glad that you still had a pleasant experience as shown by your high rating. We can't wait to host you again!

1 out of 5
WE DO NOT RECOMMEND ANYONE STAYING HERE!!! Inundated around ENTIRE facility as well as parking area by the HOMELESS and DRUG USERS! Because there was NO visible Best Western sign on the property, finding the hotel was extremely difficult.

Posted by , from Boston on Oct 16, 2019

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Comment from Hotel Management

Oct 17, 2019 by General Manager

Thank you for your feedback on your recent visit. We apologize for not meeting your expectations regarding the location of our hotel. We understand that the city has an issue with homeless people and together with city officials, we are working to try and resolve this problem. Given the opportunity, we would like to change your perceptions during your next visit to the area, and we wish you safe and happy travels along your way.

2 out of 5
The hotel is in an unsafe area of Boston. Parking lot is not secure.

Posted by on Oct 3, 2019

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4 out of 5
Not a great part of town. Weird layout and hard to navigate surrounding areas. Grateful for parking. Complimentary breakfast was very nice -- the staff who manages it was friendly and very efficient and attentive!

Posted by on Sep 5, 2019

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Comment from Hotel Management

Sep 5, 2019 by General Manager

Dear Dee, Our team is committed to providing our guests with top-notch service, so we're delighted that this was the case for you during breakfast. We're also happy to hear you were pleased with parking, despite our location not being quite to your preference. Should you return to town, we hope to see you again at Best Western Plus Boston for another friendly experience.

4 out of 5
Did not like the location of this hotel. It was noisy, since the there was a hospital a few blocks down the road. The neighborhood was not very safe. There was a homeless shelter across the street and a meth (drug) clinic nearby. Every day homeless individuals were panhandling at the intersection or others were getting sick. Had I known this ahead of time, I would never have chosen this hotel.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 24, 2019 by General Manager

We love hearing from our guests and truly appreciate your positive rating. It's wonderful to know that overall your stay was enjoyable. Please accept our apologies for not meeting your expectations in regards to our location. The city is aware of the issue regarding the homeless population and we are doing everything to work with city officials to try and resolve this problem. It was truly a pleasure hosting you and we wish you all the best as your travels continue.

About the Best Western Plus Boston Hotel

Location 891 Massachusetts Ave, Boston, MA 02118

Renovations + Closures

This property is closed from January 2 2020 to March 31 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A fitness center, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Best Western Plus Boston Hotel. Limited free parking is available on a first-come, first-served basis. This Boston hotel is smoke free.

  • 92 guestrooms or units
  • 6 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Logan Intl. Airport (BOS) (11.3 km / 7 mi)
  • Train station: Boston Uphams Corner Station (2.1 km / 1.3 mi)
  • Metro station: Newmarket Station (0.7 km / 0.5 mi)
  • Property shuttles: Free train station pick-up
  • Parking: Free self parking

Room Amenities

Best Western Plus Boston Hotel offers 92 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. Beds feature down comforters. 42-inch flat-screen televisions come with pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Boston hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per pet, per night (maximum USD 100 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - C0015340351

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0015340351. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - C0015340351
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night (maximum USD 100 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Roundhouse
  • Best Western Roundhouse Suites Hotel
  • Roundhouse Suites
  • Best Western Plus Roundhouse Suites Hotel Boston
  • Best Western Boston
  • Best Western Plus Roundhouse Hotel Boston
  • Best Western Roundhouse Hotel
  • Best Western Plus Boston
  • Best Western Plus Roundhouse Suites Hotel
  • Best Western Plus Roundhouse Suites Boston
  • Best Western Plus Roundhouse Suites
  • Boston Best Western
  • Best Western Roundhouse Suites
  • Best Plus Boston Hotel Boston
  • Best Western Plus Boston Hotel Hotel
  • Best Western Plus Boston Hotel Boston
  • Best Western Plus Boston Hotel Hotel Boston

You should know

  • Best Western Plus Boston Hotel offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Best Western Plus Boston Hotel.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.