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4.2 out of 5

"Indoor pool left chemical burns on all of our family members including three children under 11 years old. Front desk didn’t care " More

By a verified traveler on Sun 12 Dec 2021

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Hotel Description

4-star hotel near Burlington Mall

In suburbs

At this Bedford hotel, you'll be within 3 miles (5 km) of Burlington Mall and 6 miles (10 km) of Lahey Hospital & Medical Center. Buckman Tavern and Lexington Visitors Center are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 281 guestrooms also offer free WiFi and TVs. Free wired Internet, refrigerators, and premium bedding are also available. Housekeeping is available on request.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$94* Per night/room Feb 10 - Feb 11

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Larger)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel Boston - Bedford Glen ratings based on 18 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Boston - Bedford Glen

Everyone (7) Couples (1) Family (9)
4 out of 5
Indoor pool left chemical burns on all of our family members including three children under 11 years old. Front desk didn’t care

Posted by on Dec 12, 2021

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Comment from Hotel Management

Dec 12, 2021 by Susan, FOM

The pool levels are checked multiple times a day and documented. After I spoke with you the pool levels were checked again and found to be exactly where they are supposed to be. A swim class with several people (mostly children) were also in the pool and there were no issues with any of them. You stated you "Googled" the symptoms and that is what you believe the results were. Please understand that Google is not a medical professional. If you need any further assistance, please give us a call.

2 out of 5
The indoor pool left chemical burns (chlorine we think) on six of use. Front desk didn’t care. Didn’t check the pool levels or close the pool. My 11yr old daughter was screaming in pain when she showered it hurt so bad. Totally inexcusable !! Very very unhappy

Posted by on Dec 12, 2021

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Comment from Hotel Management

Dec 12, 2021 by Susan, FOM

The pool chemical levels are checked multiple times a day. They were checked again after you complained to the front desk. Again, they were where they were supposed to be. Other guests and a swim club also used the pool and there were no complaints or issues with any of them. You stated that you "Googled" the symptoms your family was having and came to the conclusion that it was chemical burns in the pool. You also stated you swam in it the day before with no issues. Google is not a medical professional. Let me know if I can be of further assistance.

4 out of 5

Posted by , from Philadelphia on Sep 4, 2021

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5 out of 5
Clean, convenient, reasonably priced with good amenities.

Posted by , from Philadelphia on Aug 29, 2021

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5 out of 5
No on site breakfast rdo

Posted by on Aug 10, 2021

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4 out of 5
I liked the grounds they were very well kept. I did not like that the restaurant was closed.

Posted by on Aug 2, 2021

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5 out of 5

Posted by on Jun 29, 2021

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4 out of 5

Posted by on Jun 26, 2021

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5 out of 5

Posted by on Aug 2, 2020

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Comment from Hotel Management

Aug 3, 2020 by Dan Shilling

Thank you for the excellent score. We hope to see you back again soon.

4 out of 5

Posted by on Jul 4, 2020

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Comment from Hotel Management

Jul 6, 2020 by Dan Shilling

Thank you for your feedback.

About the DoubleTree by Hilton Hotel Boston - Bedford Glen

Location 44 Middlesex Tpke, Bedford, MA 01730

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

DoubleTree by Hilton Hotel Boston - Bedford Glen offers its guests an indoor pool, an outdoor tennis court, and a 24-hour health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Hotel Boston - Bedford Glen. Self parking is free. This 4-star Bedford hotel is smoke free.

  • 281 guestrooms or units
  • 3 levels
  • Built in 1981
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel Boston - Bedford Glen offers 281 accommodations with laptop-compatible safes and video-game consoles. Beds feature down comforters and premium bedding. A pillow menu is available. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Televisions come with premium cable channels and pay movies. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • Deep soaking tub
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 9:00 AM.

Sora - This lobby lounge serves dinner only.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, an indoor pool, and a 24-hour health club.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Volleyball on site
  • Casino nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 3:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve rollaway/extra beds

Tax ID - C0013080230

This property accepts credit cards, debit cards, mobile payments, and cash

Mobile payment options include: Google Pay and Apple Pay

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. Guests must contact this property in advance to reserve rollaway/extra beds. The tax ID number is C0013080230. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash, mobile payments, Google Pay, and Apple Pay. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global).

  • Mobile payments
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Apple Pay
  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Google Pay
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - C0013080230
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12.95 and USD 17.95 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bedford Glen
  • Bedford Glen DoubleTree
  • DoubleTree Bedford Boston
  • DoubleTree Hilton Bedford
  • DoubleTree Hilton Bedford Glen
  • DoubleTree Hilton Boston Bedford
  • DoubleTree Hilton Boston Glen Hotel Bedford
  • Hilton Bedford Glen
  • Hilton DoubleTree Bedford
  • DoubleTree Hilton Boston Bedford Glen Hotel
  • DoubleTree Hilton Boston Glen Hotel
  • DoubleTree Hilton Boston Bedford Glen
  • DoubleTree Hilton Boston Glen
  • DoubleTree by Hilton Boston Bedford Glen
  • DoubleTree by Hilton Hotel Boston - Bedford Glen Hotel
  • DoubleTree by Hilton Hotel Boston - Bedford Glen Bedford
  • DoubleTree by Hilton Hotel Boston - Bedford Glen Hotel Bedford

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.