"The bathroom sink had the lowest drain I have seen in my life. On checkout, the front desk had a sign about helping other customers and be back soon, ... " More
May 30, 2023 by Hotel Management
Dear Khemwatt, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. Our goal is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. So please accept our apologies for any oversights in preparing your room. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you!Sincerely,Hotel Management
Dec 27, 2022 by Hotel Management
Dear Dr. Kiaven, Thank you for being our guest and informing us about your stay. Please accept our sincere apology for the difficulties you encountered with the noise caused by other guests. We have discussed your comments with our team and will make changes to serve our guests better. Our front desk team is available to help you 24x 7 and make your time comfortable. Thank you again for your feedback, and we hope you will come back to experience our hotel the way you should have during this visit.Sincerely,Hotel Management
Oct 20, 2021 by Hotel Management
Peter, thank you for your review. We are sorry you did not experience the best of our staff. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. We have also asked our team to check the sink. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Feb 28, 2020 by Hotel Management
Thank you for your kind words about Extended Stay America. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. We look forward to welcoming you back soon. Sincerely, Hotel Management
Jan 22, 2020 by Hotel Management
Thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Dec 9, 2019 by Hotel Management
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location and friendly front desk staff. We look forward to welcoming you back soon! Sincerely, Hotel Management
Oct 3, 2019 by Hotel Management
Thank you for letting us know about your visit. We are sorry that you found one of our staff members not friendly. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service. We also apologize for your disappointment with the amenities and for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Apr 29, 2019 by Hotel Management
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Apr 5, 2019 by Hotel Management
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking