6/10 Okay
Verified traveler
Oct 3, 2023
Liked: Staff & service
Disliked: Cleanliness
Something about the linens/bed
Got to our room late at night and there was just a bad stench in the elevator and the room. You ever get that weird feeling that something is visibly clean but smelled funky? Pretty sure the pillows were used and we couldn’t bear to put our face on it to keep sniffing the body odor-type smell. We slept on our clothes and on the foot of the bed that night, stayed at a different hotel for the next night, then requested a room change for the third.
The staff were so gracious, and they granted us the room change without much question. The service was exceptional overall. It really is a bummer that the linens and bedding in both rooms smelled like it was half washed then half dried in a closet… the second room was better than the first but it still wasn’t 100%. Kinda surprised that this is highly rated, I guess if you’re not particular with smells it’s fine for a couple days but that’s the kind of stuff that can really wreck a sleeping/resting experience
Verified traveler
Stayed 3 nights in Sep 2023