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"I had to kill two spider's, one was on top of the pillow and the other one was under the pillow. Lucky I check the room and the bed when I walk in the ... " More

By a verified traveler on Mon 15 Jun 2020

Hotel Description

3.5-star hotel near Lewis Ginter Botanical Garden

In suburbs

At this Richmond hotel, you'll be within 6 miles (10 km) of Lewis Ginter Botanical Garden and 9 miles (15 km) of Science Museum of Virginia. Also within 9 miles (15 km) are Children's Museum of Richmond and Virginia Museum of Fine Arts.

Free perks

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 12 conference rooms, 24-hour business center, and free train station pick-up. Free perks include buffet breakfast, free self parking, and an area shuttle.

Free WiFi, iPod docks

Featuring conveniences like living rooms and dining areas, the 225 guestrooms also offer free WiFi and LCD TVs with cable channels. IPod docks, refrigerators, and microwaves are also available. Housekeeping is available on request.

Suite, 2 Queen Beds, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Corner Suite, 1 King Bed, Shower

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite, Multiple Beds (3 Rooms)

Bed Count 1 King Bed Maximum Occupancy 7 Max

Suite, 1 King Bed, Shower

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Richmond ratings based on 18 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Richmond

Everyone (6) Couples (2) Family (10)
3 out of 5
I had to kill two spider's, one was on top of the pillow and the other one was under the pillow. Lucky I check the room and the bed when I walk in the room. Over all room was nice.

Posted by , from Calvert on Jun 15, 2020

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5 out of 5
It was very cleanly & nice . I would definitely stay here again in the future. Breakfast was amazing.

Posted by on Mar 1, 2020

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Comment from Hotel Management

Mar 2, 2020 by mk

Thank you, we are delighted you enjoyed your stay.

5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 18, 2020 by mk

oops what did we do wrong?

4 out of 5
We love Embassy suites. Our only complaint for this stay had to do with the children who were not respectful to the other guests. They were loud, both in the morning and evening. But the staff was great, the hotel was clean & we enjoyed our stay in Richmond.

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 25, 2019 by Embassy

We apologize for for the inconvenience of the loud children but we certainly appreciate you staying with us and we hope you will come back again!

2 out of 5
My room heat was inoperable and the room was super cold!!! I have a sick child and she was miserable!!!!!

Posted by on Nov 4, 2019

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Comment from Hotel Management

Dec 6, 2019 by Embassy

We apologize your heat was not working properly last month when you stayed with us. We have worked to resolve the issue and we hope you will give us another try!

5 out of 5
Staff was very friendly and helpful, especially Stephanie at the bar. Facility was excellent, except that the elevators are so... slow.

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 29, 2019 by DOS

Yes, indeed, the elevators are under repair at this time and we are waiting for that to be done. We appreciate your patience and are very glad to hear you had an otherwise enjoyable stay. We'll tell Stephanie about your kind words. Please visit with us again soon.

4 out of 5
The bathroom floor needs grouting and caulking around the tub

Posted by on Sep 15, 2019

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Comment from Hotel Management

Oct 29, 2019 by DOS

Thank you for your comments. We shall look into this immediately.

4 out of 5
It’s noisy. The rooms are built around an 8 story atrium at the bottom of which is a restaurant. All the rooms open to the atrium. The staff if amazing, the rooms are pretty clean, but listening to plates dropping and kids screaming until 11pm wasn’t awesome. I’d go as a single traveler, but not with a family.

Posted by on Aug 4, 2019

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5 out of 5
Beautiful hotel! The staff was personable, friendly, and attentive. The variety of food for breakfast was exceptional. The happy hour food and drinks were excellent.

Posted by on Jun 10, 2019

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5 out of 5
The professional staff (especially professional and kindness from Mr. Bobby), suites, appetizers, and breakfast.

Posted by on May 20, 2019

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About the Embassy Suites by Hilton Richmond

Location 2925 Emerywood Pkwy, Richmond, VA 23294

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. There are 12 meeting rooms available. The business-friendly Embassy Suites by Hilton Richmond also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. An area shuttle within 5 mi and a train station pick-up service are free. Free self parking is available. This 3.5-star Richmond hotel is smoke free.

  • 1 building
  • 225 guestrooms or units
  • 8 levels
  • Built in 1986
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Richmond Intl. Airport (RIC) (26.9 km / 16.7 mi)
  • Train station: Richmond Staples Mill Road Station (3 km / 1.9 mi)
  • Property shuttles: Free area shuttle within 5 mi and train station pick-up
  • Parking: Free self parking

Room Amenities

Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate living rooms. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • Dining room
  • Living room
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Atrium Bar and Grill - This restaurant specializes in international cuisine and serves lunch and dinner.

Late night fare is available from room service (during limited hours).

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows cleaning and disinfection practices of CleanStay (Hilton) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) cleaning and disinfection practices.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Commerce
  • Embassy Suites Commerce Hotel
  • Embassy Suites Commerce Hotel Richmond Center
  • Embassy Suites Richmond Commerce Center
  • Embassy Suites Richmond - The Commerce Hotel Richmond
  • Embassy Suites Richmond Commerce Center Hotel
  • Embassy Suites Commerce Center Hotel
  • Embassy Suites Commerce Center
  • Embassy Suites Hilton Richmond Hotel
  • Embassy Suites Hilton Richmond
  • Embassy Suites Richmond The Commerce Center
  • Embassy Suites by Hilton Richmond Hotel
  • Embassy Suites by Hilton Richmond Richmond
  • Embassy Suites by Hilton Richmond Hotel Richmond

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.