4/10 Poor
Verified traveler
Traveled with family
Jan 10, 2024
Disliked: Cleanliness, staff & service
Disappointing
The hotel was beautiful. We booked a balcony, island view room for our family of four. We were very disappointed to learn that we did not have a balcony, but a patio facing the parking log and dumpsters. I asked the front desk about the room and they told me that I received what I paid for. Our room was a balcony room on the first floor. This was so disappointing. We specifically booked this hotel for the balcony and paid extra for that room type. A few other things worth mentioning:
-No bedding for the pull-out couch, called the front desk and they said we had to come get it (even though 4 staff members were working at the front). We were given one sheet and one pillow case.
- Two bath towels for a family of four, called the front desk and we had to make another trip to get more towels.
-The plates and glasses in our kitchen were all dirty and greasy. The disposal did not work and the sink hardly drained.
-Our room was never cleaned during our 5 night stay. Could not communicate with housekeeping as they did not speak English.
-There were also screws in the hallways on the floors which was strange. There the whole time.
-We were promised an 80-degree pool and there was no way it was even 70 degrees. The hot tub was hot one day and cold the next. Many guests were upset by this.
-Every morning there were large trash bags placed on our patio, not that we would want to sit there to watch the parking lot but it was very rude.
I was very disappointed overall.
Verified traveler
Stayed 4 nights in Dec 2023