Hotel Chicamocha

4.0 star property
Family-friendly 4-star hotel near Panachi

Choose dates to view prices

Photo gallery for Hotel Chicamocha

3 restaurants, international cuisine
Exterior
Family Suite | Premium bedding, minibar, desk, laptop workspace
Family Suite | Premium bedding, minibar, desk, laptop workspace
Lobby sitting area
Reviews
8.4

Very good

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast included
  • PoolPoolPool
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Explore the area

Map
Calle 34 No 31-24, Bucaramanga, Santander, 680002
  • Popular LocationCanaveral Mall15 min walk
  • Popular LocationAlfonso Lopez Stadium19 min walk
  • Popular LocationCacique Shopping Mall5 min drive
  • AirportBucaramanga (BGA-Palonegro Intl.)50 min drive

Room options

Standard Room

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Twin Room

  • 280 sq ft
  • Sleeps 2
  • 2 Double Beds

Executive Triple Room

10/10 Exceptional
  • 280 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Business Suite

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

Executive Single Room

7.1/10 Good
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Executive Twin Room

10/10 Exceptional
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

Family Suite

  • 484 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

Triple Room Executive

  • Sleeps 3
  • 3 Twin Beds

Room Standard

  • Sleeps 2
  • 1 Queen Bed

Twin Room Executive

  • Sleeps 2
  • 1 Double Bed

Suite Junior

  • Sleeps 2
  • 1 King Bed

Double Room Executive

  • Sleeps 2
  • 1 Queen Bed

Twin Room Standard

  • Sleeps 2
  • 2 Queen Beds

Similar properties

About the neighborhood

Bucaramanga

In shopping district.You'll find Megamall Shopping Center and Parque del Agua within a 15-minute walk of this Bucaramanga hotel. San Pio Park and Canaveral Mall are also within 2 miles (3 km).

What's nearby

  • Parque del Agua - 11 min walk
  • San Pio Park - 12 min walk
  • Canaveral Mall - 15 min walk
  • Alfonso Lopez Stadium - 19 min walk
  • Cacique Shopping Mall - 5 min drive

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 50 min drive

Restaurants

  • Nan King - 3 min walk
  • Desayunos Tony - 2 min walk
  • Cholao's - 3 min walk
  • Do Brasil - 2 min walk
  • Tastyzón Los Tejaditos - 2 min walk

About this property

Hotel Chicamocha

Family-friendly 4-star hotel near Panachi
Hotel Chicamocha offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Chicamocha. An airport shuttle (available on request) and an area shuttle are available for a fee.

This 4-star Bucaramanga hotel is smoke free.

  • 160 guestrooms or units
  • 10 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Built in 1982
  • English breakfast (free)
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Lockers available
  • Bar by the pool
Hotel Chicamocha offers 160 air-conditioned accommodations with minibars and complimentary toiletries. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has couples treatment room(s). Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Languages

Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 8:00 PM on request
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Limited onsite parking

Food and drink

  • Free English breakfast available daily 6:00 AM to 9:30 AM
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: COP 50000 per pet, per day, plus a deposit of COP 150000 per stay
  • Maximum 2 (weight limit: 18 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: COP 9.00
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 45000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: COP 1
  • Pet deposit: COP 150000 per stay
  • Pet fee: COP 50000 per pet, per day
  • Facilities fee: COP 9450 per person, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. Contactless check-in and contactless check-out are available.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicamocha Bucaramanga
Hotel Chicamocha by Sercotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel Bucaramanga

Frequently asked questions

How close is Hotel Chicamocha to the airport?

Hotel Chicamocha is 12.7 mi (50-min drive) away from the Bucaramanga (BGA-Palonegro Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Chicamocha?

As of May 24, 2024, prices found for a 1-night stay for 2 adults at Hotel Chicamocha on May 26, 2024 start from $85.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Chicamocha have an airport shuttle?

Hotel Chicamocha offers an airport shuttle from 8:00 AM to 8:00 PM, on request, for a charge of COP 45000. per vehicle, one-way.

Does Hotel Chicamocha offer free breakfast?

Hotel Chicamocha offers free English breakfast every day from 6:00 AM to 9:30 AM.

Is there a casino at Hotel Chicamocha?

No, there is no casino at this hotel.

What time is check-in at Hotel Chicamocha?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Hotel Chicamocha?

Free parking is not available at this hotel.

Does Hotel Chicamocha have a pool?

Hotel Chicamocha features an outdoor pool and a children's pool.

Does Hotel Chicamocha have a restaurant?

Hotel Chicamocha is home to Piscina, which features international cuisine.

Does Hotel Chicamocha have a spa?

This hotel has a spa, which features mani/pedis, massages, and facials.

How close is Hotel Chicamocha to downtown Bucaramanga?

Hotel Chicamocha is 1 mi away from Bucaramanga.

Hotel Chicamocha Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 148 out of 307 reviews" "
Rating 8 - Good. 105 out of 307 reviews" "
Rating 6 - Okay. 29 out of 307 reviews" "
Rating 4 - Poor. 14 out of 307 reviews" "
Rating 2 - Terrible. 11 out of 307 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marvin, Hutto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 5 nights in Jan 2024

10/10 Excellent

Teres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in the front desk and in the restaurant. Breakfast was great, buffet style. The common restrooms need upgrade, cover yellowing. The room was clean and comfy.
Stayed 5 nights in Dec 2023

10/10 Excellent

Marvin, Hutto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it.
Stayed 3 nights in Dec 2023

8/10 Good

Haydee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise outside the hotel
Stayed 4 nights in Dec 2023

10/10 Excellent

Kristine, Ridgewood

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las camas necesita un buen update! Son muy duras pero con el cansancio te quedas dormido. El baño tenía grietas pero estaba update. El agua del aire se escuchaba duro en el baño pero no en el cuarto. El staff del hotel muy bueno. Accesible para caminar y tiene supermercado y restaurante buenos al su alrededores. El precio los vale y la comodidad.
Stayed 4 nights in Nov 2023

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at an affordable price. We stayed for 4 nights and have to say I am quite impressed with the quality of the service, always delivered with a smile. Room as clean and relatively spacious, the food at the restaurant by the pool is of the highest quality offering local dishes and outstanding service. I also tried the SPA, and they were able to accommodate a massage on short notice. Certainly when traveling to Bucaramanga in the future I will stay here again.
Stayed 4 nights in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
This was a great hotel. Very clean and comfortable accommodations. The staff was great and very helpful. The room was comfortable and good hot water flow for the shower. Internet-great. Breakfast-great. Definitely worth staying here again. Great job everybody.
Stayed 2 nights in Nov 2023

6/10 Okay

MARJORIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is such a great hotel with excellent staff.
Stayed 3 nights in Oct 2023

8/10 Good

Robinson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023