A full-service spa, a health club, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the sauna, bar/lounge, and laundry facilities.
I could not believe how conveniently located this property was to the airport, the International train station and the NEC (convention center). It took 5-10 minutes to walk from the hotel to the NEC, then the train station and the airport. The hotel also has a shuttle that will pick you up at the train station (which is connected to the airport). I totally loved this convenience. There are shops 5 minutes away from the hotel at Resorts World, a theater, a casino, many restaurants. At the nearby in the train station you can get groceries, and there are more restaurants. The folks at the concierge desk were so nice - thanks to Martin who helped us with train tickets, restaurants, etc. and was an all around sweet guy. There is also a nice bar, restaurant and coffee shop in the hotel. I loved the large swimming pool and gym in the hotel, and used the gym every day. The beds were comfortable and room was clean - provided a safe, hair dryer, iron, kettle with tea and instant coffee. It does not have a fridge or ice bucket (that must be a U.S. thing - and no wash cloths are provided in the UK, so bring your own if it's important to you). The only problem with my room is that I could not get the heat/air conditioning to work - it seemed broken. But the staff brought me a stand-up heater which worked well and the window opened if I needed fresh air, so I felt fine to stay in my room for my entire 5 night stay.
The prooerty is located in a great area of the city. However the aircondintioner in the room did not work. This was reported to the front desk as well as house cleaner. The morning we were checking out of the hotel a maintenace person knocked on our door. The entire 4 days were not comfortable at all.
Great location, swimming pool and spa. I was there for a friends birthday party, the room we had was great and everything ran smoothly. The staff very attentive. Would be great for a romantic getaway or spa weekend with friends.
12 months ago by A verified traveler from Burbank, California
Entities that advertise hotels and how they depict their rooms should be honest in their portrayal of room sizes. When I arrived at the hotel my room looked and felt like a coffin ( outdated and incredibly small) and was nothing akin to the room that was depicted on the website. After I requested a bigger room,I was informed that the rooom that I had secured was “on special” and I had to pay extra to be upgraded. Although the room was bigger it was cold at night and my requests to have the heat turned up were ignored. My overall experience was around 6 out of 10.
1 year ago by A verified traveler from Rockville Centre, NY
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.