2/10 Terrible
Sasha
Traveled with family and small children
Jan 2, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont even know where to begin with reviewing this horrific experience we had at this property. The house is NOT a luxury booking, and should never be listed for the price it is. The host is uncontactable before, during or after the stay. The accommodation is unsafe and not secure. There is no parking on site, and the rest of the shared space is a glorified hostel. We "checked in" without anyone on site and after seeing what we walked into, we called Expedia and said we could not leave our family here. They said it was up to the host to honor a refund. We tried calling, messaging, dm'ing on social and emailing with no response either. I spent that evening driving around with my three young children in tears looking for somewhere else to stay after an 8 hour travel day in peak holiday period. They charged us almost 1k a night for a scam. We received an email the next day saying they refused to refund us. And Expedia said, that was all they could do. The next day we went back to the accommodation and saw that there were people living in it, and it was listed as booked online. We confirmed this with the guests. Not only is this highly illegal but immoral and disgusting that Expedia and this host could allow this to happen. We are still fighting them on our refund. I will not stand by and allow anyone else to be scammed like we were for something this despicable. Shame on you Azur.
Sasha
Stayed 4 nights in Dec 2023