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4.3 out of 5

"The Pullman was in a good location and had a nice swimming pool and warm tubs. It would have been nice if the warm tubs were hot tubs, but they did no ... " More

By a verified traveler on Sat 10 Aug 2019

Hotel Description

5-star luxury hotel near Cairns Esplanade

Central Cairns getaway

Within a 10-minute walk of this Cairns Central Business District hotel, you'll find Cairns Convention Centre and Reef Fleet Terminal. Cairns Esplanade and Cairns Night Markets are also within half a mile (1 km).

Luxury amenities

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the outdoor pool and unwind at the poolside bar and bar/lounge.

WiFi, balconies

The 321 guestrooms have LED TVs with satellite channels and offer WiFi and balconies. 24-hour room service, wired Internet, and coffee/tea makers are also available.

Twin Room, 2 Double Beds, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$100* Per night/room Jun 17 - Jun 18

Standard Room, 1 Queen Bed, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Twin Room, 1 Twin Bed, Harbor View

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Twin Room, 2 Double Beds, Harbor View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Harbor View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Twin Room, 1 Twin Bed, Mountain View

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Pullman Cairns International ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Cairns International

Everyone (2) Couples (1) Business (1) Family (1)
4 out of 5
The Pullman was in a good location and had a nice swimming pool and warm tubs. It would have been nice if the warm tubs were hot tubs, but they did not heat up enough.

Posted by on Aug 10, 2019

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Comment from Hotel Management

Aug 14, 2019 by Emma D

Thank you for rating Pullman Cairns International on Travelocity! It was great to read you enjoyed our location and swimming pool. Thank you for choosing to stay with and for sharing your experience. We look forward to welcoming you back again soon! Kind regards, Emma Downes Guest Experience Manager

2 out of 5
The foyer was elegant and beautiful. No valet personnel to take our car, no bellman for luggage. Didn't know that it was $22 per day to park the car. The young man who checked us in was very nice but couldn't tell us about the restaurant on property or where to go for dinner. The internet was down the entire time. Furniture in the room was pretty but damaged by humidity and time. Not as nice as we had expected.

Posted by on Apr 2, 2019

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Comment from Hotel Management

Apr 10, 2019 by Janelle Ward

Dear Cologirl, Thank you for choosing to stay with us during your recent visit to Cairns and thank you for taking the time to share your experience with us here. I am very sorry to hear that your welcome experience went below your expectation. Please rest assured that we will not take this lightly as it is tremendously important to us to restore your trust and confidence. I have since followed up with the relevant department manager for their feedback and they also wished to apologize directly to you that you had this experience with us. Thank you for sharing your feedback and we hope that we can welcome you back in the future. Kind Regards, Janelle ward Guest Experience Manager

5 out of 5

Great Location. Lovely hotel

Pros: location, view, nice rooms
Cons: n/a
Location: stayed here before boarding the Mike Ball live aboard boat and it was really convenient.
Great central locations. Wonderful, friendly staff, rooms had nice views

Posted by , from Surry Hills NSW on Aug 11, 2016

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Comment from Hotel Management

Aug 15, 2016 by Leissa

Hi Michele, Thank you for your review, I am delighted you had an enjoyable stay with us and we hope to welcome you back again soon!

5 out of 5

Great Hotel - Highly Recommend

Pros: Overall cleanliness was refreshing to come back to after a long day outside. The location was amazing.
Cons: Free WiFi is only available in the lobby. You can pay to have WiFi in your room (which I did as I had to work)
Location: Location was superb - Less than a 10 minute walk to the Esplanade &t 5 minutes to the Marina. I got most of my shopping done at the Night Markets!
I was instantly impressed just walking into the lobby!! My room and bathroom were equally spacious - the pillows and the bed were so comfortable. Very clean. My room had a view of the harbor - it was nice to eat breakfast out on the patio - what a view (I was on the 15th floor). I never made it to the pool but it looked great and I'm sorry I never got to enjoy it. Location was also great - it's at the end of the main road, a 5 minute walk from the Esplanade.I was traveling alone and felt very safe the entire time. I'm very happy that I picked this hotel and would definitely stay there again.

Posted by , from Orlando, FL on Oct 19, 2015

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Comment from Hotel Management

Oct 22, 2015 by Leissa

Hi Kim Thanks so much for your review, it was great to hear you enjoyed your stay and got time to admire the beautiful views from your room, they are pretty spectacular! Our wi-fi in the rooms is charged, however if you are a Le Club member you can access this service for free. Thanks again!

5 out of 5

Fantastic Hotel close to everything

Pros: Extremely clean with an expansive and comfortable lobby area. While not inexpensive the price was extremely reasonable for the level of accomodation .
Location: It is located by the harbour, restaurants and shops such as Louis Vuitton just across the road.
We spent three days at this hotel before heading out to the Reef. It is extremely clean and recently refurbished. Our room was large and clean with floor to ceiling windows facing out to a private balcony overlooking the street. The pool facilities are superb and are open from 06.00 to 21.00 daily. Although I didn't have the opportunity to eat dinner in their restaurant I did enjoy their daily breakfast buffet which had a wide selection of hot and cold food as well as fresh fruit and juices. Their staff was very friendly and courteous and extremely helpful.

Posted by , from Canada on Mar 23, 2015

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Comment from Hotel Management

Mar 25, 2015 by Paul

Hi Roger, I really appreciate you taking the time to provide feedback on your stay with us. It's great to hear that you enjoyed the hotel, and I am particularly pleased to read your comments regarding our staff. Thanks again and we look forward to welcoming you back in the future.

5 out of 5

I Would Stay There Again

A very nice hotel with extremely helpful staff. Although my room wasn't ready because I arrived at 0800 in the morning, they accomodated me with access to the fitness center and pool. Within the hour, they had my room ready. The views were great from the room. The downside that it faced the Casino hotel and those guests were a little loud and could be heard. I also think the connecting door between rooms were a little flimsy as I could hear the other guests, but they were also arguing. The bathroom and the room were spacious, the balcony was large. It was also close to restaurants, the esplanade, and the marina, and other activities. I would definitely stay there again without giving it a second thought.

Posted by on Apr 18, 2010

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About the Pullman Cairns International

Location 17 Abbott Street, Cairns, QLD 4870

Property Features

Pullman Cairns International offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A 24-hour fitness center, a sauna, and a terrace are also featured at the luxury Pullman Cairns International. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 1 building
  • 321 guestrooms or units
  • 16 levels
  • Built in 1988
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (6.9 km / 4.3 mi)
  • Train station: Cairns Station (1.4 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Pullman Cairns International offers 321 accommodations with safes and complimentary newspapers. Rooms open to balconies. 32-inch LED televisions come with premium satellite channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Cairns hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Bathrooms are partially open
  • Private balcony
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 6:30 AM and 10:00 AM.

Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered.

Coco's Restaurant - This restaurant serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Casino nearby
  • Health or beauty spa nearby
  • Scuba diving nearby

Spa Services

Vie Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Minimum age to access spa is 14
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 12:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 55.0 per night.
  • Cribs (infant beds) are available for AUD 35.0 per stay.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Staffed front desk
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 37 for adults and AUD 18.50 for children (approximately)
  • Fee for in-room wireless Internet: AUD 29.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 29.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 26.50 per 24-hour period (rates may vary)
  • Valet parking fee: AUD 22.00 per day
  • Early check-in fee: AUD 20 (subject to availability)
  • Late check-out fee: AUD 20 (subject to availability)
  • Crib (infant bed) fee: AUD 35.0 per stay
  • Rollaway bed fee: AUD 55.0 per night
  • Credit card charges are subject to a surcharge of AUD 100

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Cairns International
  • Pullman Hotel Cairns International
  • Sebel Hotel Cairns
  • The Sebel Cairns Hotel Cairns
  • The Sebel Hotel Cairns
  • Pullman Cairns International Hotel
  • Pullman International Hotel
  • Pullman International
  • Pullman Cairns Cairns
  • Pullman Cairns International Hotel
  • Pullman Cairns International Cairns
  • Pullman Cairns International Hotel Cairns

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.