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"The Pullman was in a good location and had a nice swimming pool and warm tubs. It would have been nice if the warm tubs were hot tubs, but they did no ... " More

By a verified traveler on Sat 10 Aug 2019

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Hotel Description

5-star luxury hotel near Cairns Esplanade

Central Cairns getaway

With a stay at this Cairns Central Business District hotel, you'll be steps from Cairns Zoom and Wildlife Dome and Reef Hotel Casino. Cairns Esplanade and Cairns Convention Centre are also within half a mile (1 km).

Luxury amenities

A full-service spa, a 24-hour gym, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the outdoor pool, bar/lounge, and laundry facilities.

Free WiFi, balconies

The 321 guestrooms have LED TVs with satellite channels and offer free WiFi and balconies. Other amenities include room service, coffee/tea makers, and free newspapers.

Classic Room, 1 Queen Bed, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$170* Per night/room Oct 29 - Oct 30

Rejuvenated Superior Room, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Twin Room, 2 Double Beds, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Twin Room, 2 Double Beds, Harbor View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Room, 1 Queen Bed, Harbor View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Rejuvenated Family Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Pullman Cairns International ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Pullman Cairns International

Couples (1) Family (1)
4 out of 5
The Pullman was in a good location and had a nice swimming pool and warm tubs. It would have been nice if the warm tubs were hot tubs, but they did not heat up enough.

Posted by on Aug 10, 2019

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Comment from Hotel Management

Aug 14, 2019 by Emma D

Thank you for rating Pullman Cairns International on Travelocity! It was great to read you enjoyed our location and swimming pool. Thank you for choosing to stay with and for sharing your experience. We look forward to welcoming you back again soon! Kind regards, Emma Downes Guest Experience Manager

2 out of 5
The foyer was elegant and beautiful. No valet personnel to take our car, no bellman for luggage. Didn't know that it was $22 per day to park the car. The young man who checked us in was very nice but couldn't tell us about the restaurant on property or where to go for dinner. The internet was down the entire time. Furniture in the room was pretty but damaged by humidity and time. Not as nice as we had expected.

Posted by on Apr 2, 2019

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Comment from Hotel Management

Apr 10, 2019 by Janelle Ward

Dear Cologirl, Thank you for choosing to stay with us during your recent visit to Cairns and thank you for taking the time to share your experience with us here. I am very sorry to hear that your welcome experience went below your expectation. Please rest assured that we will not take this lightly as it is tremendously important to us to restore your trust and confidence. I have since followed up with the relevant department manager for their feedback and they also wished to apologize directly to you that you had this experience with us. Thank you for sharing your feedback and we hope that we can welcome you back in the future. Kind Regards, Janelle ward Guest Experience Manager

About the Pullman Cairns International

Location 17 Abbott Street, Cairns, QLD 4870

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

The property is renovating until December 22 2021 (completion date subject to change). The following areas are affected:

  • Fitness facilities
  • Laundry facilities
  • Sauna
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Health club
  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Pullman Cairns International offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A 24-hour fitness center, a sauna, and a terrace are also featured at the luxury Pullman Cairns International. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 1 building
  • 321 guestrooms or units
  • 16 levels
  • Built in 1988
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cairns Station (1.4 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pullman Cairns International offers 321 accommodations with safes and complimentary newspapers. Rooms open to balconies. 32-inch LED televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Bathrooms are partially open
  • Private balcony
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered.

Coco's Restaurant - This restaurant serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Casino nearby
  • Health or beauty spa nearby
  • Scuba diving nearby

Spa Services

Vie Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Minimum age to access spa is 14
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 12:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and Barclaycard; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and Barclaycard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 37 per person (approximately)
  • Covered self parking fee: AUD 12 per day
  • Early check-in fee: AUD 20 (subject to availability)
  • Late check-out fee: AUD 20 (subject to availability)
  • Credit card charges are subject to a surcharge of AUD 100

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Cairns International
  • Pullman Hotel Cairns International
  • Sebel Hotel Cairns
  • The Sebel Cairns Hotel Cairns
  • The Sebel Hotel Cairns
  • Pullman Cairns International Hotel
  • Pullman International Hotel
  • Pullman International
  • Pullman Cairns Cairns
  • Pullman Cairns International Hotel
  • Pullman Cairns International Cairns
  • Pullman Cairns International Hotel Cairns

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.