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5.0 out of 5

"Upon arrival I greeted by a friendly and professional bell person, and the experience just got better from there! The entire staff was exceedingly war ... " More

By a verified traveler on Sun 11 Mar 2018

Hotel Description

5-star luxury hotel near Cairns Marlin Marina, connected to a shopping center

Seaside stay

With a stay at this Cairns Central Business District hotel, you'll be steps from Reef Fleet Terminal and Cairns Marlin Marina. Esplanade Lagoon and Cairns Night Markets are also within half a mile (1 km).

Family-friendly fun

This hotel features 2 bars/lounges, a poolside bar, and a restaurant. Families will appreciate the children's pool, onsite laundry facilities, and in-room childcare. Enjoy the outdoor pool and perks like free WiFi.

Free WiFi, balconies

The 255 guestrooms feature comforts like Egyptian cotton sheets and pillow menus, while sitting areas and refrigerators offer the conveniences of home. LCD TVs come with satellite channels, and other amenities include free WiFi and balconies.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$127* Per night/room Jun 4 - Jun 5

Deluxe Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room, 2 Twin Beds, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon, Room, 1 King Bed, Marina View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Horizon Club, Club Suite, Marina View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Shangri-La Hotel, The Marina ratings based on 10 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Shangri-La Hotel, The Marina

Everyone (1)
5 out of 5

Great hotel, outstanding location!

Pros: The location, amenities (Horizon Club), and staff were outstanding!
Cons: The business Center could use some update, especially in way of improving the WIFI speed and printer operations.
Location: The location is in an excellent location, and walking distance to numerous restaurants and shopping. Fishing and water activities are just outside!
Upon arrival I greeted by a friendly and professional bell person, and the experience just got better from there! The entire staff was exceedingly warm and professional. The hotel is located just steps from the Fleet Terminal, and is by far the best hotel setting in the area. The restaurant and bar staff were exceptional! The hotel itself is a gorgeous facility with incredible views. If I was to provide any constructive critique, there was only two minor issues that would warrant a comment: the WIFI was a little slow in the business center, and my bedding and couch in my room could have good a bit of deep cleaning.

Posted by , from Las Vegas NV on Mar 11, 2018

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Comment from Hotel Management

Mar 20, 2018 by Nic O'Donnell - General Manager

Dear Mel, I am so happy to hear you had a such a wonderful Shangri-La experience. It is always such a pleasure to receive feedback like yours and I am grateful you took the time to share it with us. We really hope to see you again soon. Best Regards, Nic

5 out of 5

This is an excellent hotel which is located near the habor.

Pros: Free Internet, Quiet
This is an excellent hotel. It is located near the habor and you can see sunrise at the morning. You can readily take cruise to Great Barrer Reef for your advantures. It also contains very nice swimming pool. And the restraunt is very good.

Posted by , from New York on Oct 17, 2011

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5 out of 5

Excellent Location -- free internet

Pros: Close restaurants, Free Internet
The Shangri-La Hotel is in a great location -- we needed to be at our dive boat at 7:30am, so it was very easy to walk out of the hotel and simply be at the marina. Fantastic views of the water from our balcony. And, it was a joy to not have to pay for internet access (our hotels in other Australian cities charged hefty prices -- on top of already hefty room rates). Highly recommend.

Posted by on Aug 13, 2011

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5 out of 5

Beautiful hotel. Aussies are the best.

Pros: Close restaurants
Hotel ideally located. Well worth the money to upgrade to the Club. Not only upgrades the room but includes breakfast and afternoon food and drinks. Only down side, since it is in the heart of town, it is not always quiet.

Posted by , from Illinois on Feb 3, 2011

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5 out of 5

Comfortable and Convenient in Cairns

We stayed four days at the Shangri La during November 2009. Since this is the off-season for tropical Oz, the price was competitive. Our room was inside overlooking the pool and came with a nice balcony. Breakfast was good but pricey (as is all food in Australia, be prepared for sticker shock!) One of the BEST ASPECTS of the hotel is their early arrival/late departure lounge. With a before noon check-out but a flight that didn't leave until 7:30 p.m. the lounge made a hugh difference in terms of travel comfort. For what it is worth, people who live in Cairns appear to consider this the top hotel in town and our stay would do nothing to detract from that assessment. Itt akes roughyl 26 hours to flyt to Cairns from the Washington, D.C area. So, the fine staff, clean rooms, and convenient location were most welocme. We would definiely stay there again.

Posted by on Dec 11, 2009

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5 out of 5

Great place to stay

This is an amazing hotel and upon check-in we actually got upgraded to a junior suite. The hotel is located right next door to the Ferry Terminal where all the tour boats depart from so, this was very appealling. We did 2 tour which departed from the Reef Terminal and we got to sleep in due to the close proximity. This is also acros the parking lot from town so, a very convenient hotel to stay in. We debated a lot of properties in Cairns and Palm Cove but decided on Cairns for its proximity to the reef, restaurants and airport as we were only in Cairns for 3 nights we did not want to spend a lot of time in tour buses, cabs etc. The hotel has amazing service and extremely clean rooms!

Posted by on Oct 15, 2007

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5 out of 5

Great value

Best location in Cairns - and the hotel is to be recommended. Great service and nice rooms. I'd rate it as a good 4 star - and would certianly stay here again - particularly if I could obtain the same low rate!

Posted by on Mar 13, 2007

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5 out of 5

Great views

Beautiful view - make sure your view is worth it. Staff are excellent.

Posted by on Aug 28, 2006

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5 out of 5

This is the one

Absolutely the top of the line.Views from rooms are the best. You must get a room over the marina. Horizon club is a must. Staff is there for your every need. Tours can be booked right in the hotel. 1st time in Cairns, wouldn't stay anywhere else.

Posted by on Jul 2, 2006

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5 out of 5

Fancy waterfront hotel

Pros: Close restaurants, Quiet
I stayed here in 2009, with my parents, the room was plenty big enough for the 3 of us. Beds were super comfy, so much so that i came into the room in the middle of the night and my parents didnt even wake up. small balcony with nice views, clean modern bathrooms. great lobby, restaurant had good food but not cheap. great location, and excellent service.

Posted by , from Kelowna, BC, Canada on Jan 12, 2013

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About the Shangri-La Hotel, The Marina

Location Pierpoint Road, Cairns, QLD 4870

Property Features

Shangri-La Hotel, The Marina offers its guests an outdoor pool, a fitness center, and a children's pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Shangri-La Hotel, The Marina. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 255 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (7.3 km / 4.5 mi)
  • Train station: Cairns Station (1.8 km / 1.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Shangri-La Hotel, The Marina offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Electric kettle
  • Egyptian cotton linens
  • Pillow options
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Casino nearby
  • Health or beauty spa nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation.

Guests booked in Half Board rate plans will receive breakfast and dinner for adults and up to 2 children age 5 and younger. Children 6-11 years old will receive 50% off the adult buffet breakfast price.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • No cribs (infant beds) available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 35 for adults and AUD 17.50 for children (approximately)
  • Self parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out fee: AUD 65 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shangri-La Hotel Marina
  • Shangri-La Hotel Marina Cairns
  • Shangri La Hotel, The Marina
  • Shangri-La Marina Cairns
  • Shangri-La Marina Hotel
  • Shangri-La Hotel, The Marina, Cairns Hotel Cairns
  • Shangri-La Hotel, The Marina Hotel
  • Shangri-La Hotel, The Marina Cairns
  • Shangri-La Hotel, The Marina Hotel Cairns

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.