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"The staff was WONDERFUL, and the hotel is nice, but the rooms definitely could use a remodel. It was clean and nice sized, but some peeling paint, dir ... " More

By a verified traveler on Wed 02 May 2018

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Hotel Description

5-star luxury hotel near Egyptian Museum, connected to a shopping center

City center retreat

With a stay at this Downtown Cairo hotel, you'll be within half a mile (1 km) of Egyptian Museum and 2 miles (3 km) of Museum of Islamic Art. Cairo Opera House and Cairo Tower are also within 6 miles (10 km).

Luxury amenities

This luxury hotel features a casino, a nightclub, and 3 restaurants. Bring the family and enjoy the children's club, playground, and kid-friendly dining. Enjoy a meal in one of the 2 coffee shops/cafés and freebies like WiFi in public areas and a shopping center shuttle.

Free WiFi, comfy beds

The 811 soundproofed guestrooms offer free WiFi and comfy beds. Comforts include Egyptian cotton sheets and down comforters, while LED TVs with digital channels provide entertainment options. Change of towels is available on request.

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$88* Per night/room Feb 2 - Feb 3

Executive Room, 2 Twin Beds (Nile View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed (Nile View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Accessible, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Twin Beds (City View)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 2 Twin Beds (City View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Ramses Hilton ratings based on 7 Verified Reviews

Review Summary
2.1 out of 5 2.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Ramses Hilton

Everyone (4)
1 out of 5

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 5, 2020 by Tantawy Moawad

Thank you for your feedback. Please accept our sincere apology regarding any shortfall in experience during your stay.

1 out of 5

Posted by on Dec 6, 2019

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Comment from Hotel Management

Dec 10, 2019 by Sherin

Thank you for choosing to stay at Ramses Hilton and for taking from your time to review us on Expedia. We constantly pursue the highest quality standards. We are very glad to know that you have enjoyed your stay with us and that you loved our breakfast and Indian restaurant. The main aim is our guest satisfaction. We always hope to meet our guest expectation. Moreover, please note that we have renovated some of our floors and the process is ongoing to the rest of the hotel to keep all of our guests satisfied on their stays. Looking forward to welcome you soon  Best Regards,

1 out of 5
This is the worst Hilton I have ever stayed in. The fixtures on the wall were broken and screw holes are still visible on the walls, where the fixtures were on the floor like a dumpster. The hinges in bathroom were rusted. Fungus were on the shower fixtures (awful). The thermostat was covered with paint so we could not see the ranges, therefore were forced to turn it off. The fridge for mini bar was broken. I have a lot of pictures, but unfortunately do not know how to load them here. Bottom line....Hilton is great , but not this one...Be warned...stay away from it.

Posted by on Mar 17, 2019

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Comment from Hotel Management

Mar 26, 2019 by Sherin Gamal

Thank you for choosing to stay at Ramses Hilton and for taking from your time to review us on Expedia. Please be assured that all the issues that you have mentioned had been discussed with our concerned managers to take a severe action and prevent that from repetition. Moreover, pleased note that we have renovated some of our floors and we are refurbishing another phase of the hotel to keep all of our guests satisfied on their stays. We hope this visit won’t prevent you from staying with us the next time, looking forward to welcome you soon :) Best Regards,

4 out of 5
The staff was WONDERFUL, and the hotel is nice, but the rooms definitely could use a remodel. It was clean and nice sized, but some peeling paint, dirty carpet, old bathroom seemed a little off for a "5 star hotel". For the price I was happy, but just be prepared that it isn't what one would normally think of for a 5 star Hilton. Cheaper than other hotels in the area, and I had everything I needed, so I would probably stay here again if I go back to Cairo!

Posted by on May 2, 2018

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4 out of 5

Close to Everything!

This hotel was part of a package we had for our stay. Its across the street from the Egyptian Museum and right on the Nile. He had an awesome view, although it was smoggy/overcast. The hotel was quiet but when you opened your sliding door to the outside, the full ambiance of Cairo was apparent in the honking of cars and the bustle of traffic and sounds of the call to prayer several times a day. Close the door and you couldnt hear a thing! The room was clean and staff helpful and respectful, although I did have trouble cashing some travellers checks at the 2 banks they had on the premesis. After speaking to a concierge about it, the managers of the banks were notified and those involved were repremanded. I dont have a clue why they told me I couldnt cash them there... There is a souk across the street that we didnt have time to go into. Breakfast was included in our room price and offered varied food items & basic eggs, toast along with local dishes, fruit, juices and many pastries and breads. A wide range of nationalities were coming & going and it was interesting watching people. I felt very safe and I would stay here again. We were a group of 8 women travelling together of various ages. It was an experience! Cairo is hurried and different! Come with an open mind and leave your snooty ideas at home!

Posted by on Aug 2, 2008

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2 out of 5

A lousy 5-star hotel

Of all the 5-star hotels in Cairo, this is one of the worst. Staff were freindly, to be sure, but housekeeping was absolutely lousy. During my two weeks at the Ramses Hilton, I tried multiple times to have the General Manager and Housekeeping Director contact me so I could complain directly to them. Neither of them made an effort to get in touch with me. I have visited Cairo dozens of times and stayed in many different hotels in Cairo. The Ramses Hilton has a well-deserved reputation for having worn out furnishings and lousy service. I lived in Cairo for six years and us Westerners would often joke about the place, so I should have known better than to stay there. My first (and last) visit to this hotel was in June 2008. Nice location but you can do a lot better at many other hotels in the area.

Posted by on Jul 9, 2008

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2 out of 5

A lousy 5-star hotel

Of all the 5-star hotels in Cairo, this is one of the worst. Staff were freindly, to be sure, but housekeeping was absolutely lousy. During my two weeks at the Ramses Hilton, I tried multiple times to have the General Manager and Housekeeping Director contact me so I could complain directly to them. Neither of them made an effort to get in touch with me. I have visited Cairo dozens of times and stayed in many different hotels in Cairo. The Ramses Hilton has a well-deserved reputation for having worn out furnishings and lousy service. I lived in Cairo for six years and us Westerners would often joke about the place, so I should have known better than to stay there. My first (and last) visit to this hotel was in June 2008. Nice location but you can do a lot better at many other hotels in the area.

Posted by on Jul 9, 2008

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Property Features

Ramses Hilton offers its guests an outdoor pool, a health club, and a sauna. There are 3 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 8708 square feet (809 square meters) and includes conference space. A casino, a nightclub, and spa services are also featured at the luxury Ramses Hilton. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Cairo hotel.

  • 1 building
  • 811 guestrooms or units
  • 36 levels
  • 3 dining venues
  • 2 coffee shops
  • 8708 sq ft of conference space
  • 809 sq m of conference space
  • Built in 1980
  • Casino
  • Nightclub
  • Deli
  • Kid's club
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Cairo Rames Station (5.5 km / 3.4 mi)
  • Property shuttles: Free shopping center shuttle; casino shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Ramses Hilton offers 811 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 49-inch LED televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, bidets, and complimentary toiletries. This Cairo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and safes. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Digital channels
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Bidet
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Terrace Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.

Namaste Indian Restaurant - This theme restaurant specializes in Indian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Garden Court Cafe - This café specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Citadel Grill - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Sherlock Holmes Pub - This bar specializes in British cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Casino nearby
  • Health or beauty spa nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Maximum 1 per room (weight limit: 75 lbs)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Car required
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 13 for adults and USD 6.50 for children (approximately)
  • Self parking fee: USD 9.55 per day (in/out privileges)
  • Valet parking fee: USD 11.14 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: USD 70 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Ramses
  • Ramses Hilton
  • Ramses Hilton Cairo
  • Ramses Hilton Hotel
  • Ramses Hilton Hotel Cairo
  • Cairo Hilton
  • Hilton Cairo
  • Hilton Hotel Cairo
  • Hilton Hotel Ramses
  • Ramses Hilton Hotel
  • Ramses Hilton Cairo
  • Ramses Hilton Hotel Cairo

You should know

  • Pool access available from 8:00 AM to 5:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.