4/10 Poor
Richard
Traveled with partner
Dec 27, 2023
Liked: Cleanliness, amenities, property conditions & facilities
We’d stayed at this hotel in 2022 and really liked the location and the rooms, but found it a bit noisy around the reception and pool - music levels on the loud side. I appreciate this might be a Melia ‘thing’, but it’s a really lovely hotel.
Based on that, we decided to try it again this year (I’m a bit late on the review - it was October!) after it had change to Zel Mallorca following some kind of take over by Rafa Nadal!
First impression was that it is still a beautiful hotel and the location still (obviously) fantastic. The rooms had had a refresh as well - the accommodation is of a very high standard!
I had a couple of issues through.
1. If you want a quiet stay with quiet time by the pool or a room overlooking the pool, you might find the music loud. It’s loud in the reception areas around the pool and in the Beach Club area too. Really gone for a night club vibe which didn’t seem to fit the target demographic.
2. In the interests I guess, of a more personable reception experience, the hotel has done away with a reception desk. Whilst this seems like a good idea on the surface, it was a bit like running a gauntlet every time one walks through the reception area, with various members of staff milling around. We found it a bit of an odd experience!
That said, the hotel team are VERY helpful (although wouldn’t reduce the volume of the music!), but if you’re looking for a quieter, relaxing time, then rent sun beds beach & parasols on the beach.
Richard
Stayed 7 nights in Sep 2023