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4.0 out of 5

"Waited almost four hours for room to be ready. Was told it was a “priority” for housekeeping when I arrived. I hate being lied to. Really think it ref ... " More

By a verified traveler on Tue 27 Aug 2019

Hotel Description

4-star hotel near University of Cambridge

Central Cambridge getaway

Within a 10-minute walk of this Cambridge City Centre hotel, you'll find Cambridge Corn Exchange and University of Cambridge. King's College and Parker's Piece are also within half a mile (1 km).

Renovated in 2018

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and valet parking. Dry cleaning, luggage storage, and concierge services are also on offer.

Free WiFi, flat-screen TVs

The 198 guestrooms have flat-screen TVs with satellite channels and offer free WiFi and 24-hour room service. Coffee/tea makers, free newspapers, and hair dryers are also available.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$133* Per night/room Mar 8 - Mar 9

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hilton Cambridge City Centre ratings based on 6 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Cambridge City Centre

Everyone (3) Couples (1) Family (1)
3 out of 5
Waited almost four hours for room to be ready. Was told it was a “priority” for housekeeping when I arrived. I hate being lied to. Really think it reflects badly on a business.

Posted by on Aug 27, 2019

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Comment from Hotel Management

Sep 9, 2019 by Janelle

Thank you for taking the time to provide feedback. We value all the feedback provided. I am very sorry to hear that your check-in did not meet your expectations and lacked some service requirements. This will be passed onto the relevant departments to address.

5 out of 5
We liked the fact it was at the City Centre and within walking to many sights. It was a very clean and quiet hotel.

Posted by on Aug 18, 2019

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Comment from Hotel Management

Sep 10, 2019 by Jan

Thank you for the positive score and comments, we are delighted that you enjoyed your time with us.

2 out of 5

Posted by on Jun 26, 2019

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Comment from Hotel Management

Jun 27, 2019 by Janelle

Thank you for taking the time to submit a score and if you wanted to share any feedback with us, please do so as we welcome the chance to be able to help.

4 out of 5

Hilton Quality

It's a Hilton, and it hits American standards for accommodation. We were in Cambridge in the midst of a mini-heatwave, but the lounge and our room were cool and restful. The hotel was quite full, but it was reasonably quiet. Our room didn't have much of a view for the price, but it was clean and well kept, the bathroom larger than in most British hotels. We were comfortable and well located for things we wanted to do.

Posted by , from Pennsylvania on Jul 9, 2017

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5 out of 5

Cambridge Visit

Dropped child off at Pembroke College. This hotel could not have been closer to that campus. The hotel is well maintained and an easy walk to every form of shopping.

Posted by on Jul 3, 2015

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5 out of 5

Worth the little extra

Pros: Close restaurants, Quiet, close shopping, close sights
Cons: No free Internet
The Crowne Plaza is a wonderful place to stay. We used to live in Cambridge and came back for a three day visit. My husband and I got a room on the fourth floor, looking onto Downing Street. It was surprisingly quiet. We had two double beds that were really comfortable and the room was incredibly clean (like American hotels). The location was perfect! All the sights were within walking distance. We had backpacks so walking from the train station was no big deal but it would have been better to take a cab -- the bus doesn't run that often on the weekends. The hotel was expensive but you got what you paid for -- a clean, comfortable room in the middle of Cambridge. We didn't interact with the staff that much. They were professional but not entirely friendly -- could have been an English thing. Overall, we had a great experience there. When we go to Cambridge again, we will definitely be back at the Crowne Plaza.

Posted by , from Syracuse, NY on Feb 3, 2011

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About the Hilton Cambridge City Centre

Location Downing Street, Cambridge, England CB2 3DT

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3434 square feet (319 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Cambridge City Centre. Parking is available for a fee. A complete renovation of Hilton Cambridge City Centre was completed in 2018. This 4-star Cambridge hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 4 levels
  • 3434 sq ft of conference space
  • 319 sq m of conference space
  • Built in 2015
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: London (STN-Stansted) (49.1 km / 30.5 mi)
  • Train station: Cambridge Station (1.8 km / 1.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Cambridge City Centre offers 198 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cambridge hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.

Hilton Cambridge City Centre has a restaurant serving breakfast, dinner, and light fare.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: GBP 20.00 per pet, per stay, plus a deposit of GBP 20 per stay
  • Weight limit: 66 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 16.95 per person (approximately)
  • Valet parking fee: GBP 25 per night
  • Pet deposit: GBP 20 per stay
  • Pet fee: GBP 20.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cambridge City Hotel
  • Hotel Cambridge City
  • Crowne Plaza Cambridge
  • Crowne Plaza Hotel Cambridge
  • Hilton Cambridge City Centre Hotel
  • Hilton Cambridge City Centre
  • Hilton Cambridge City Centre Hotel
  • Hilton Cambridge City Centre Cambridge
  • Hilton Cambridge City Centre Hotel Cambridge

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.