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"Waited almost four hours for room to be ready. Was told it was a “priority” for housekeeping when I arrived. I hate being lied to. Really think it ref ... " More

By a verified traveler on Tue 27 Aug 2019

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Hotel Description

4-star hotel near University of Cambridge

Central Cambridge getaway

At this Cambridge City Centre hotel, you'll be well placed to visit University of Cambridge and Cambridge Corn Exchange, both within a 5-minute walk. Emmanuel College and King's College are also within half a mile (1 km).

Renovated in 2018

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the express check-out, laundry service, and valet parking. WiFi in public areas, luggage storage, and laundry facilities are also on offer.

WiFi, flat-screen TVs

The 198 guestrooms have flat-screen TVs with cable channels and offer WiFi and 24-hour room service. Coffee/tea makers, hair dryers, and laptop-compatible safes are also available.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$168* Per night/room Jan 30 - Jan 31

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hilton Cambridge City Centre ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Cambridge City Centre

Everyone (2) Couples (1) Family (1)
3 out of 5
Waited almost four hours for room to be ready. Was told it was a “priority” for housekeeping when I arrived. I hate being lied to. Really think it reflects badly on a business.

Posted by on Aug 27, 2019

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Comment from Hotel Management

Sep 9, 2019 by Janelle

Thank you for taking the time to provide feedback. We value all the feedback provided. I am very sorry to hear that your check-in did not meet your expectations and lacked some service requirements. This will be passed onto the relevant departments to address.

5 out of 5
We liked the fact it was at the City Centre and within walking to many sights. It was a very clean and quiet hotel.

Posted by on Aug 18, 2019

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Comment from Hotel Management

Sep 10, 2019 by Jan

Thank you for the positive score and comments, we are delighted that you enjoyed your time with us.

2 out of 5

Posted by on Jun 26, 2019

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Comment from Hotel Management

Jun 27, 2019 by Janelle

Thank you for taking the time to submit a score and if you wanted to share any feedback with us, please do so as we welcome the chance to be able to help.

4 out of 5

Hilton Quality

It's a Hilton, and it hits American standards for accommodation. We were in Cambridge in the midst of a mini-heatwave, but the lounge and our room were cool and restful. The hotel was quite full, but it was reasonably quiet. Our room didn't have much of a view for the price, but it was clean and well kept, the bathroom larger than in most British hotels. We were comfortable and well located for things we wanted to do.

Posted by , from Pennsylvania on Jul 9, 2017

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About the Hilton Cambridge City Centre

Location Downing Street, Cambridge, England CB2 3DT

Renovations + Closures

The property is closed between December 20 and January 4.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Event space at this hotel measures 3434 square feet (319 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Cambridge City Centre. Parking is available for a fee. A complete renovation of Hilton Cambridge City Centre was completed in 2018. This 4-star Cambridge hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 4 levels
  • 3434 sq ft of conference space
  • 319 sq m of conference space
  • Built in 2015
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Train station: Cambridge Station (1.6 km / 1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Cambridge City Centre offers 198 air-conditioned accommodations with laptop-compatible safes and safes. 55-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Bass & Bull Restaurant - This restaurant specializes in British cuisine and serves breakfast only.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: GBP 30.00 per pet, per stay, plus a deposit of GBP 30 per stay
  • Weight limit: 66 lbs
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: GBP 12.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: GBP 12.99 per 24-hour period (rates may vary)
  • Covered valet parking fee: GBP 30 per night
  • Pet deposit: GBP 30 per stay
  • Pet fee: GBP 30.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cambridge City Hotel
  • Hotel Cambridge City
  • Crowne Plaza Cambridge
  • Crowne Plaza Hotel Cambridge
  • Hilton Cambridge City Centre Hotel
  • Hilton Cambridge City Centre
  • Hilton Cambridge City Centre Hotel
  • Hilton Cambridge City Centre Cambridge
  • Hilton Cambridge City Centre Hotel Cambridge

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.