"The place amazing we had a beautiful room with an excellent view, service was exelent, super clean, exelent service whit all there Staff. the only sup ... " More
Beachside getaway
Within a 10-minute walk of this Zona Hotelera property, you'll find Cancun Convention Center and Chac Mool Beach. Forum Beach and Caracol Beach are also within half a mile (1 km).
All-inclusive
A full-service spa, 4 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the picnic area. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like cooked-to-order breakfast and valet parking.
Free WiFi, flat-screen TVs
The 100 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like espresso makers and pillow menus. Other amenities include balconies or patios, 24-hour room service, and minibars.
May 18, 2021 by Guest service
Dear guest, Thank you for your kind feedback, we had made sure this is shared with our general manager so we can work in our opportunity areas. We hope to have the honor of welcoming you in the near future. Best, Guest service
Apr 17, 2018 by Gerente de Calidad y Servicio.
dear guest, we rally thank the time you took to rate our service, we are glad to know you have had a great experienced during your holidays. Remember this is your home away from home.
Jan 20, 2018 by Gerente de Calidad y Servicio.
Dear guest, thank you for took the time to rate our service, we are really glad to know you enjoyed your stay with us and please, remember this is your home away from home
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Not included
Altitude By Krystal Grand Punta Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Altitude By Krystal Grand Punta Cancun - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces. You'll find a business center on site. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Altitude By Krystal Grand Punta Cancun - All Inclusive. Free valet parking is available. This 4-star Cancun property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free valet parking
Altitude By Krystal Grand Punta Cancun - All Inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies or patios. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Risotto - This restaurant specializes in Italian cuisine.
Ayami - This restaurant specializes in Asian cuisine. Open daily.
Terraza El Mortero - This restaurant specializes in Mexican cuisine. Open daily.
Take a Bite - Onsite coffee shop. Open daily.
The Beach Bar and Grill - This restaurant specializes in Mexican cuisine. Open daily.
24-hour room service is available.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, BEACH HOUSE SPA. Services include facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
