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5.0 out of 5

"The place amazing we had a beautiful room with an excellent view, service was exelent, super clean, exelent service whit all there Staff. the only sup ... " More

By a verified traveler on Mon 17 May 2021

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Hotel Description

4-star beachfront property near Chac Mool Beach

Beachside getaway

Within a 10-minute walk of this Zona Hotelera property, you'll find Cancun Convention Center and Chac Mool Beach. Forum Beach and Caracol Beach are also within half a mile (1 km).

All-inclusive

A full-service spa, 4 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the picnic area. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like cooked-to-order breakfast and valet parking.

Free WiFi, flat-screen TVs

The 100 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like espresso makers and pillow menus. Other amenities include balconies or patios, 24-hour room service, and minibars.

Altitude Master Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Altitude Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Altitude Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Altitude Corner Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Altitude By Krystal Grand Punta Cancun - All Inclusive ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Altitude By Krystal Grand Punta Cancun - All Inclusive

Everyone (2) Couples (1)
5 out of 5
The place amazing we had a beautiful room with an excellent view, service was exelent, super clean, exelent service whit all there Staff. the only super bad thing was when they tried to sale us a time share they wouldn’t take a no for an answer even Tough they said we will take a simple yes or no but when we said no the manager or who ever he was got very upset. We were on vacation not business they made us loose 1/2 of our day whit there presentation and they didn’t give us what they promised 😡 wich I understand this is not Travelocity’s fault. Next time I’ll be very clear and straight about not wanting to hear about there’s sales.

Posted by on May 17, 2021

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Comment from Hotel Management

May 18, 2021 by Guest service

Dear guest, Thank you for your kind feedback, we had made sure this is shared with our general manager so we can work in our opportunity areas. We hope to have the honor of welcoming you in the near future. Best, Guest service

5 out of 5

Perfect hotel!!

This place was amazing! Perfect service, great food options, everything you could want for your stay! I couldn’t have asked for a better experience and the location was walkable to all of the action I will be coming back here!

Posted by on Mar 18, 2018

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Comment from Hotel Management

Apr 17, 2018 by Gerente de Calidad y Servicio.

dear guest, we rally thank the time you took to rate our service, we are glad to know you have had a great experienced during your holidays. Remember this is your home away from home.

5 out of 5

Everything you could ask for in a resort

We stayed for one week in the altitude all inclusive tower which is almost brand new. The room and view from the balcony was unbelievable. Very comfortable bed, amazing walk in shower which was enormous, and the attention to detail even down to the different types of lighting in the room is above and beyond. The second you walk into the tower it smells great, like a new car almost. Very very clean and well maintained. Friendly staff for the most part, beach waiters are just a bit unresponsive. All restaurants were amazing and upscale. Will be staying here again.

Posted by , from san diego on Jan 14, 2018

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Comment from Hotel Management

Jan 20, 2018 by Gerente de Calidad y Servicio.

Dear guest, thank you for took the time to rate our service, we are really glad to know you enjoyed your stay with us and please, remember this is your home away from home

About the Altitude By Krystal Grand Punta Cancun - All Inclusive

Location Boulevard Kukulcan km 8.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Not included

  • Surcharge for premium food items
  • Spa/beauty facilities and services

  • Spa/beauty facilities and services not included
  • Surcharge for premium food items

Property Features

Altitude By Krystal Grand Punta Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Altitude By Krystal Grand Punta Cancun - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces. You'll find a business center on site. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly Altitude By Krystal Grand Punta Cancun - All Inclusive. Free valet parking is available. This 4-star Cancun property is smoke free.

  • 100 guestrooms or units
  • 4 dining venues
  • 4 bars or lounges
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Altitude By Krystal Grand Punta Cancun - All Inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies or patios. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Espresso maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Risotto - This restaurant specializes in Italian cuisine.

Ayami - This restaurant specializes in Asian cuisine. Open daily.

Terraza El Mortero - This restaurant specializes in Mexican cuisine. Open daily.

Take a Bite - Onsite coffee shop. Open daily.

The Beach Bar and Grill - This restaurant specializes in Mexican cuisine. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, BEACH HOUSE SPA. Services include facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

  • Manicures and pedicures
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Wheelchair-accessible concierge desk
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Altitude By Krystal Grand Punta Cancun - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Altitude Krystal Grand Punta Cancun All Inclusive
  • Altitude Krystal Grand Punta All Inclusive
  • Altitu Krystal Punta Inclusiv
  • Altitude By Krystal Grand Punta Cancun All Inclusive
  • Altitude By Krystal Grand Punta Cancun - All Inclusive Cancun

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.