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4.9 out of 5

"They really paid attention to excellence. This was the nicest place with the nicest people I've ever been to. Daniel the pool bartender was excellen ... " More

By a verified traveler on Mon 30 Jul 2018

Hotel Description

5-star beach property near Punta Sam Ferry Terminal

Oceanside stay

You'll find Punta Sam Ferry Terminal and Playa Mujeres Golf Club within 2 miles (3 km) of this property. Also, El Meco Archaeological Site is within 3 miles (5 km) and Gran Puerto Pier is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a marina, and 4 restaurants. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the 3 outdoor pools and free perks like buffet breakfast and valet parking.

Spa tubs, free WiFi

Boasting private spa tubs and jetted bathtubs, the 109 guestrooms offer LED TVs with satellite channels, along with free WiFi. Free minibar items, furnished balconies, and sitting areas are also available.

Terrace Suite with Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Penthouse Ste w/plunge pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Story Casita Suite w Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Terrace Suite W/ Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casita Suite w/Private Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swim Up Suite W/ Private Garden

Bed Count 1 King Bed Maximum Occupancy 2 Max

Beloved Playa Mujeres Couples Only by The Excellence Collection All Inclusive ratings based on 81 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Beloved Playa Mujeres Couples Only by The Excellence Collection All Inclusive

Everyone (37) Couples (13) Family (3)
5 out of 5
Beloved is a fantastic couples getaway! We were pampered from the time we arrived to the moment we left. I couldn't recommend this place more. The rooms were terrific and the staff was amazing. The food and drink were top notch. We never had a meal that didn't exceed our expectations!

Posted by on Nov 2, 2019

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5 out of 5
My wife and I were spoiled from the time we stepped foot on property to the time we left. The Beloved made patrons for life.

Posted by on Aug 30, 2019

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5 out of 5
A beautiful property to enjoy with your loved one. Very tranquil and staff is superb.

Posted by on Jul 15, 2019

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5 out of 5
My first time at an all inclusive resort and I find it hard to imagine staying anywhere more an

Posted by on Jul 9, 2019

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4 out of 5
I didn’t like that the resort takes a week to refund the deposit.

Posted by on Jun 24, 2019

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2 out of 5
The staff was extremely friendly and responsive. The actual resort however, huge disappointment. Our room flooded the first night, then they wouldn’t move us even though my husband fell in the middle of the night. We had to get the guest manager involved. Once he moved us it was much better, but still not great. Our AC didn’t work in the new room they moved us to, and we were overheating every night. So all in all... PROS: staff / CONS: resort. Would I stay here again? Absolutely NOT!

Posted by on Apr 14, 2019

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5 out of 5
It was not crowded & very peaceful. All the staff we're cordial. They opened a new Italian restaurant & steak house & French restaurant, all of which were very good.

Posted by on Mar 22, 2019

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5 out of 5
Great place, great staff, great food. Will definitely go back here again.

Posted by , from Dallas Texas on Sep 6, 2018

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5 out of 5

Beautiful resort

Pros: Everything was wonderful. Food, drinks, room, spa,... Wow!
Cons: Nothing. Its perfect.
Location: Its close to town so there is lots of available activities.
They really paid attention to excellence. This was the nicest place with the nicest people I've ever been to. Daniel the pool bartender was excellent! They exceeded all of my expectations

Posted by on Jul 30, 2018

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5 out of 5
What a amazing place it was awesome all the way around!!!

Posted by , from new york on May 10, 2018

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About the Beloved Playa Mujeres Couples Only by The Excellence Collection All Inclusive

Location Condominio Playa Mujeres, Playa Mujeres, QROO 77400

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities

Not included

  • Airport transfers

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • All available beverages included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Beloved Playa Mujeres Couples Only by The Excellence Collection All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Beloved Playa Mujeres Couples Only by The Excellence Collection All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi. A spa tub, a rooftop terrace, and spa services are also featured at the luxury Beloved Playa Mujeres Couples Only by The Excellence Collection All Inclusive. Free self parking and valet parking are available. This 5-star Playa Mujeres property is smoke free.

  • 109 guestrooms or units
  • 4 levels
  • 10 buildings
  • 4 dining venues
  • 7 bars or lounges
  • Built in 2009
  • Buffet breakfast (free)
  • Swim-up bar
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (28.7 km / 17.9 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Beloved Playa Mujeres Couples Only by The Excellence Collection All Inclusive offers 109 accommodations with private spa tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include jetted bathtubs, bathrobes, slippers, and designer toiletries. This Playa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Luxury bedding
  • Pillow options
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Onsite venue - This fine-dining restaurant overlooks the garden.

Isla Grill // Dress Code - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Lupita // Dress Code - Overlooking the garden, this theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

El Mar // Dress Code - This beachfront restaurant serves lunch only. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Ecotours nearby
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Golf lessons available nearby
  • Kayaking on site
  • Scuba diving nearby
  • Parasailing on site
  • Yoga classes/instruction on site

Spa Services

The Beloved Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 14
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Please note, some room types at this property are not available when booking a stay with children.
  • Caters to adults only

Hotel Names

  • Beloved Hotel
  • Beloved Hotel All Inclusive
  • Beloved Hotel Playa Mujeres
  • Beloved Hotel Playa Mujeres All Inclusive
  • Beloved Playa Mujeres
  • Playa Mujeres Beloved Hotel
  • Beloved Playa Mujeres Excellence Group All Inclusive
  • Beloved Excellence Group All Inclusive
  • Beloved Playa Mujeres Excellence Group
  • Beloved Excellence Group
  • Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
  • Beloved Excellence All Inclusive AdultsOnly
  • Beloved Playa Mujeres Excellence AdultsOnly
  • Beloved Excellence AdultsOnly
  • Beloved Playa Mujeres by Excellence Group All Inclusive
  • The Beloved Hotel Playa Mujeres All Inclusive
  • Beloved Playa Mujeres by Excellence Group
  • Beloved Mujeres Excellence In

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Anniversary or Honeymoon Offer

Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.


Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date.

Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.