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5.0 out of 5

"A little old and smelly. Good quality in breakfast option s. " More

By a verified traveler on Sat 20 Apr 2019

Hotel Description

Hotel near Dubai Palace Casino in Cancun

Heart of Cancun

Within a 10-minute walk of this Downtown Cancun hotel, you'll find Dubai Palace Casino and Plaza Las Americas. Market 28 and Turtle Beach are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Free Internet, LED TVs

The 128 guestrooms offer free WiFi and free wired Internet, LED TVs with cable channels, and hair dryers. Safes, showers, and phones are also available.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$41* Per night/room Aug 27 - Aug 28

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

City Express Cancun ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for City Express Cancun

Everyone (1) Family (1)
5 out of 5
A little old and smelly. Good quality in breakfast option s.

Posted by on Apr 20, 2019

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Comment from Hotel Management

May 3, 2019 by Gerente de ventas

Gracias por sus comentarios, los cuales nos ayudan a mejorar nuestro servicio, le ofrecemos una sincera disculpa por la mala experiencia que pudo tener durante su estancia, lo esperamos en su próxima visita para brindarle un mejor servicio.

5 out of 5

Nice location. Close to all the attractions.

We had no issue. Since we are all vegetarian we were unable to enjoy the breakfast. Anyhow I if they can add egg om late no other meat will explore their ratings. By changing bath room curtain and new towel will also help maintain the hotel image.

Posted by on Dec 31, 2015

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5 out of 5

GREAT FOR THE PRICE

This is a bussiness oriented hotel but we found it great for our vacation. Great value for our money ! It is not on the beach beach ir is close to many interesting shopping a great restaurants. We took the but to the beach every day :)

Posted by on Aug 23, 2009

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Property Features

A private beach is featured. City Express Cancun offers its guests an outdoor pool and a fitness center. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. There's an onsite business center. The business-friendly City Express Cancun also features tour/ticket assistance, coffee/tea in a common area, and laundry facilities. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Cancun hotel.

  • 1 building
  • 128 guestrooms or units
  • 4 levels
  • Built in 2005
  • Full breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun Intl. Airport (CUN) (16 km / 9.9 mi)
  • Parking: Free self parking

Room Amenities

City Express Cancun offers 128 air-conditioned accommodations with safes and hair dryers. 31-inch LED televisions come with cable channels. Bathrooms include showers. This Cancun hotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 6 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Snorkeling nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at City Express Cancun

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert).

  • Noise-free rooms not guaranteed
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Hotel Names

  • City Express Cancun
  • City Hotel Cancun Express
  • City Express Cancun Hotel
  • City Express Cancun Hotel Cancun
  • City Express Hotel Cancun
  • City Express Cancun Hotel
  • City Express Cancun Cancun
  • City Express Cancun Hotel Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.