"We love to people! the staff are amazing. Restaurants are ALWAYS exceptional, " More
On the beach
Your stay at this Playa Mujeres property places you within 2 miles (3 km) of Playa Mujeres Golf Club and Mujeres Beach. Punta Sam Ferry Terminal and Punta Sam Beach are also within 2 miles (3 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Traveling on business? Take advantage of the free WiFi in public areas and free valet parking. Enjoy the 7 outdoor pools and free buffet breakfast each morning.
May 26, 2023 by The Excellence Collection
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
May 19, 2023 by The Excellence Collection
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
Nov 7, 2022 by The Excellence Collection
Thank you for choosing once again Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the different options of food and beverages, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
Oct 25, 2022 by The Excellence Collection
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.
Feb 1, 2022 by The Excellence Collection
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very glad to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing activities and entertainment provided. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
Dec 22, 2021 by Community Manager
Dear Rebecca, Thank you for your recent stay at Excellence Playa Mujeres,! We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. We appreciate your suggestion, which has been already addressed to the management department to be considered. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
Dec 22, 2021 by Community Manager
Dear Dennis, Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. It also allows us to find out the services our lovely guests enjoy the most and therefore, we can keep on working in that direction in order to achieve our vision, which is to be the leading group in “All-Inclusive Luxury Hotels and Resorts’’ in quality service. The food department is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail, although we will revise why during your getaway we did not seem to blow you away with delicious food in every meal and offer our sincerest apologies if this circumstance has affected your perception about the resort. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.
Dec 3, 2021 by The Excellence Collection
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We are sorry to read that there was not enough nightly life, although we would like to mention that The Excellence Collection tries to do its best to create a relaxing atmosphere perfect for vacationers of all kinds; those who like some action, and those who prefer the tranquillity and relaxation a more low-key vacation provides. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
Nov 2, 2021 by The Excellence Collection
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
Oct 25, 2021 by The Excellence Collection
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We deeply regret reading about the misunderstanding you mentioned because this is not the standard which Excellence Resorts are known for as we give the same treatment to all of our guests. We can assure you the comments you have shared with us have been taken very seriously by our team in order to keep the standards expected by our guests on the highest level, ensuring your satisfaction. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Water activities
Entertainment
Not included
Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Walk outside to smell the salt air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness center, and a spa tub. Valet parking is free. Smoking is allowed in designated areas at this 5-star Punta Sam property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free valet parking
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Toscana - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
The Lobster House - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
The Grill - This beach steakhouse serves lunch and dinner. Open daily.
Barcelona - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
The Flavor Market - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.
24-hour room service is available.
A private beach and an outdoor tennis court are featured at the property. 7 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
