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4.8 out of 5

"Everything was EXCELLENT !! This was our 2nd time to visit the Excellence Playa Mujeres and will be going back! " More

By a verified traveler on Fri 25 Sep 2020

Hotel Description

5-star beachfront property near Mujeres Beach

On the beach

With a stay at this well-placed property, you'll be half a mile (1 km) from Mujeres Beach and within 2 miles (3 km) of Playa Mujeres Golf Club. Punta Sam Ferry Terminal and El Meco Archaeological Site are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Enjoy the 7 outdoor pools and free buffet breakfast each morning.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 450 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, sitting areas, and LED TVs with satellite channels.

Terrace Suite With Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two-Story RooftopTerrace Ste Spa-Pool Vw

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Jr Ste Swim Up Spa or Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Jr. Suite Spa or Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Excellence Club Two-Story Rooftop Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Playa Mujeres - All Inclusive - Adults Only ratings based on 53 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Excellence Playa Mujeres - All Inclusive - Adults Only

Everyone (31) Couples (17) Family (7)
2 out of 5

Posted by on Oct 10, 2020

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5 out of 5
Everything was EXCELLENT !! This was our 2nd time to visit the Excellence Playa Mujeres and will be going back!

Posted by , from Dallas, Tx on Sep 25, 2020

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4 out of 5
The dress code was restricted but the hotel, service, entertainment, beach, food, drinks, grounds, pools, room was beautiful

Posted by on Mar 18, 2020

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5 out of 5
Beautiful resort with Excellent service!! The staff is amazing!! Beautiful beaches and lots of entertainment to keep you busy if that's what you want. If peace and tranquility is what you are looking for, there are many quiet places for that as well. Food is 5 star and you will want for nothing!!

Posted by on Feb 16, 2020

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5 out of 5
Amazing!! Defiantly going back! Service was amazing!

Posted by , from Illinois on Feb 7, 2020

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5 out of 5
Loved everything! The property was clean and staff was very friendly! Will definitely be coming back!

Posted by on Jan 27, 2020

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5 out of 5
Highly recommend this beautiful resort for an adult couple! The staff is their greatest asset! The entire team from the towel staff, servers, room service, housekeeping, servers in restaurants, check-in, etc. From start to finish the staff was excellent! Our room was beautiful, extraordinarily clean, modern... Simply Impeccable. Food was great for an all-inclusive and they have a tremendous amount of options.

Posted by , from west Palm Beach, Florida on Jan 20, 2020

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5 out of 5

Posted by on Jan 20, 2020

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5 out of 5
The best resort I’ve ever been to by far! Everyone all the way down to the gardeners were so friendly. Can’t wait to go back. I’m sold!

Posted by on Nov 17, 2019

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5 out of 5
We enjoyed celebrating our 25 yr anniversary at the beautiful resort. The service and facility was superb ✨✨

Posted by on Nov 10, 2019

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About the Excellence Playa Mujeres - All Inclusive - Adults Only

Location Prolongacion Bonampak, Playa Mujeres, QROO 77400

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Airport transfers
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Excellence Playa Mujeres - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Walk outside to smell the salt air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - All Inclusive - Adults Only you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Valet parking is free. This 5-star Playa Mujeres property is smoke free.

  • 450 guestrooms or units
  • 4 levels
  • 9 buildings
  • 10 dining venues
  • 7 bars by the pool
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Excellence Playa Mujeres - All Inclusive - Adults Only offers 450 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Toscana / Dress Code - Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch, and dinner.

The Lobster House /DressC - This beachfront restaurant serves breakfast, lunch, and dinner. Open daily.

The Grill // Dress Code - This beach restaurant serves lunch and dinner. Open daily.

Barcelona // Dress Code - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.

The Flavor Market / Dress - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

7 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, an outdoor tennis court, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site

Spa Services

MIILE SPA has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

No shows require payment in full, including taxes and service fee.

Guests with service animals should contact this property in advance.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • gap period enforced between guest stays 24 hours

Hotel Names

  • All Inclusive Excellence Playa Mujeres
  • All Inclusive Playa Mujeres
  • Excellence Adults Only
  • Excellence Adults Only All Inclusive
  • Excellence All Inclusive
  • Excellence Playa Mujeres Adults
  • Excellence Playa Mujeres Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive
  • Playa Mujeres All Inclusive
  • Excellence Playa Mujeres Adults All Inclusive
  • Excellence Adults All Inclusive
  • Excellence Adults All Inclusive All-inclusive property
  • Excellence All Inclusive Adults Hotel
  • Excellence Playa Mujeres All Inclusive Adults
  • Excellence All Inclusive Adults
  • Excellence Mujeres Inclusive
  • Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
  • Excellence Playa Mujeres All Inclusive Adults Hotel
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.