On the beach
Within a 15-minute walk of this Zona Hotelera property, you'll find Aquaworld and Maya Cancun Museum. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).
This all-inclusive property features a full-service spa, a nightclub, and a marina. There's fun for all ages with a free kid's club and a playground, and supervised childcare is an added bonus. Free self parking is free for guests, and you can enjoy a meal in one of the 8 restaurants.
WiFi, flat-screen TVs
In addition to flat-screen TVs with cable channels, the 1378 guestrooms offer WiFi and 24-hour room service. Coffee/tea makers, free bottled water, and hair dryers are also available.
Jun 8, 2019 by Manuel Soria, Hotel Manager.
Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to improve our service. Hopefully you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Best regards,
Apr 12, 2019 by Manuel Soria, Hotel Manager.
Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.
Mar 15, 2019 by Manuel Soria, Hotel Manager.
Dear Guest, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,
Sep 6, 2018 by Manuel Soria, Hotel Manager.
Dear Catherine, We do appreciate all of your comments and we are truly sorry that we were not able to meet your expectations. We would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Hopefully you can give us another opportunity to welcome you again expecting to improve your perception of our service. Best regards,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
Grand Oasis Cancun Todo Incluido is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Oasis Cancun Todo Incluido offers its guests a full-service spa, a marina, and an outdoor tennis court. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a swim-up bar. WiFi is available in public spaces for a fee. Business amenities include a business center and a meeting room. An outdoor pool, a nightclub, and a complimentary children's club are also featured at the family-friendly Grand Oasis Cancun Todo Incluido. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Cancun property.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
Grand Oasis Cancun Todo Incluido offers 1378 accommodations with complimentary bottled water and coffee/tea makers. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Housekeeping is offered daily and irons/ironing boards can be requested.
Grand Oasis Cancun Todo Incluido has 8 restaurants on site.
24-hour room service is available.
Recreational amenities at the property include an outdoor tennis court and an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, Sensoria. Services include facials, body wraps, body scrubs, and body treatments.
The spa is open daily.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 25 years old. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.