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4.2 out of 5

"I read the reviews prior to my visit. In our opinion, we had a tough time matching those bad reviews to what we experienced! Like any hotel, they have ... " More

By a verified traveler on Wed 15 Aug 2018

Hotel Description

4-star beachfront property near Tortuga Beach

Beachfront retreat

Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Cancun Interactive Aquarium. Forum Beach and Cancun Convention Center are also within 2 miles (3 km).

All-inclusive

A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Families will appreciate the free kid's club, onsite laundry facilities, and in-room childcare. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like buffet breakfast and valet parking.

IPod docks, LED TVs

The 346 guestrooms have LED TVs with satellite channels and offer thoughtful touches like free minibar items and bathrobes. Balconies, iPod docks, and 24-hour room service are also available.

Super Saver ROH

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$303* Per night/room Jan 29 - Jan 30

Royal Tower Jacuzzi Suite Ocean Front

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Royal Villa Junior Suite Plunge Pool

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Royal Villa Master Suite Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Swim up

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Park Royal Cancun - All Inclusive ratings based on 190 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Park Royal Cancun - All Inclusive

Everyone (74) Couples (4) Family (7)
5 out of 5
We were happy with the resort and the staff, everyone was very friendly, beach was the whitest finest sand I’ve ever seen

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 5, 2019 by Carlos Da Silva

Dear Charise Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely, Carlos Da Silva General Manager

4 out of 5

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 11, 2019 by Carlos Da Silva

Estimado Huesped Gracias por su preferencia y por su amable revisión. Fue un placer darle la bienvenida en el Grand Park Royal Cancún. Estamos realmente agradecidos por su aprecio por el servicio brindado y por resaltar cuánto disfrutó su estadía. Su satisfacción como huésped es nuestra prioridad. Estamos seguros de que podemos hacer que se sienta como en casa cada vez que venga. Estaremos a la espera de su visita. Sinceramente, Carlos Da Silva Gerente General

5 out of 5
I had a wonderful time in Cancun and Grand Park Royal was part of a wonderful experience

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 19, 2019 by Carlos Da Silva

Dear Mara Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely, Carlos Da Silva General Manager

4 out of 5

Posted by on Aug 14, 2019

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4 out of 5
Staff is very friendly. The facility was clean. I haven't been there in 3 years and now there are more activities at night and also a kids club. I enjoyed my time.

Posted by on Aug 7, 2019

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Comment from Hotel Management

Aug 8, 2019 by Carlos Da Silva

Dear Cin Thank you for selecting Grand Park Royal Cancún as host for your most recent visit to Cancun. Our team work hard in creating a truly memorable experience to each and every guest. So it brings me joy to know our team extended welcoming and helpful service. I am also pleased to read how much you enjoyed our accommodations as well as our beautiful property. It was a pleasure hosting you and we certainly hope our Resort becomes your resort of choice during future travels. Sincerely Carlos Da Silva General Manager

5 out of 5

Posted by on Aug 2, 2019

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1 out of 5
I dont want to spend my time answering about this auful hotel.

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 29, 2019 by Carlos Da Silva

Dear Guest It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. We extend an honest apology to you for the unpleasant situation occurred during your stay. We hope you granted us the opportunity to change your perspective towards the resort. Sincerely, Carlos Da Silva General Manager

4 out of 5
Did not like the fact that all inclusive here did not mean all inclusive. Dress code for restaurants left them unavailable and gym had a cost per day per person. Hated being pulled aside to be sold a vacation club package before being shown our room.

Posted by on Jul 11, 2019

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Comment from Hotel Management

Jul 11, 2019 by Carlos Da Silva General Manager

Dear Guest It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. We extend an honest apology to you for the unpleasant situation occurred during your stay. We hope you granted us the opportunity to change your perspective towards the resort. Sincerely,

5 out of 5
The property was absolutely beautiful and the staff was very helpful in accommodating with anything we wanted. We would highly recommend this resort to anyone and we will definitely be going back.

Posted by on Jun 23, 2019

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Comment from Hotel Management

Jun 24, 2019 by Carlos Da Silva

Dear Guest Thank you very much for your preference and for your kind review. It was a pleasure to have received it at Grand Park Royal Cancun, we are very grateful for your appreciation of the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as a guest is our priority. I appreciate, in a very special way, the recognition for the members of our staff that made a difference during the service. It will be a pleasure to host your vacations in the future. You can be sure that it will be another stay to remember. Sincerely, Carlos Da Silva General Manager

2 out of 5
I purchase the deluxe ocean view room with two double beds. At the time.of check they tried to sell my the upgrade room.for $80.00 per night, after saying no I was told my room was a standard room with only one bed and no ocean view.

Posted by , from San Diego on Jun 4, 2019

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Comment from Hotel Management

Jun 4, 2019 by Carlos Da Silva

Dear Maria It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. We extend an honest apology to you for the unpleasant situation occurred during your stay. We hope you granted us the opportunity to change your perspective towards the resort. Sincerely, Carlos Da Silva General Manager

About the Grand Park Royal Cancun - All Inclusive

Location Boulevard Kukulkan Km 10.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Soccer
  • Volleyball

Lessons/classes/games
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Grand Park Royal Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Park Royal Cancun - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi. Event space at this property measures 7535 square feet (700 square meters) and includes conference space. A rooftop terrace, spa services, and a complimentary children's club are also featured at the family-friendly Grand Park Royal Cancun - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 346 guestrooms or units
  • 4 buildings
  • 5 dining venues
  • 4 bars or lounges
  • 7535 sq ft of conference space
  • 700 sq m of conference space
  • Buffet breakfast (free)
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Grand Park Royal Cancun - All Inclusive offers 346 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 40-inch LED televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

La Concha - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Grand Prime Rib House - This steakhouse specializes in international cuisine and serves dinner only. Open select days.

Café Sole - This café serves breakfast, lunch, and dinner. Open daily.

El Mirador - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.

El Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Scuba diving nearby

Spa Services

Spa Fitness Center has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Minimum age to access spa is 13
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path to elevator

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 6800.00 per stay for guests under 24 years old staying between 18 March - 16 April
  • A tax is imposed by the city: USD 1.30 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 7 per person, per day and includes use of:

  • - Fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Grand Park Royal
  • Cancun Grand Park Royal Caribe
  • Grand Park Royal Cancun Caribe
  • Grand Park Royal Caribe All Inclusive
  • Grand Park Royal Cancun Caribe All Inclusive Hotel
  • Grand Park Royal Caribe All Inclusive Hotel
  • Grand Park Royal Cancun Caribe All Inclusive
  • Grand Park Royal Caribe
  • Grand Park Royal Luxury Resort All Inclusive
  • Grand Park Royal Luxury Cancun All Inclusive
  • Grand Park Royal Luxury All Inclusive
  • Park Royal Resort Inclusive
  • Park Royal Cancun Inclusive
  • Grand Park Royal Luxury Resort Cancun All Inclusive
  • Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
  • Grand Park Royal Luxury Resort Cancun All Inclusive
  • Grand Park Royal Luxury Resort All Inclusive
  • Grand Park Royal Luxury Cancun All Inclusive
  • Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
  • Grand Park Royal Luxury All Inclusive
  • Grand Park Royal Cancun Caribe All Inclusive
  • Park Royal Cancun Inclusive
  • Grand Park Royal Luxury Cancun All Inclusive
  • Grand Park Royal Cancun Caribe All Inclusive
  • Grand Park Royal Cancun - All Inclusive Cancun
  • Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
  • Grand Park Royal Cancun Caribe All Inclusive
  • Grand Park Royal Luxury Resort All Inclusive
  • Grand Park Royal Luxury All Inclusive
  • Grand Park Royal Luxury Resort Cancun All Inclusive
  • Grand Park Royal Cancun - All Inclusive All-inclusive property
  • Grand Park Royal Cancun - All Inclusive Cancun
  • Grand Park Royal Luxury Resort Cancun All Inclusive
  • Grand Park Royal Cancun - All Inclusive All-inclusive property

You should know

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.