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4.9 out of 5

"Very clean resort, the staff goes above and beyond!!! " More

By a verified traveler on Tue 17 Mar 2020

Hotel Description

5-star beachfront property near Puerto Morelos Town Square

On the beach

You'll find Puerto Morelos Town Square and Ojo de Agua Beach within 3 miles (5 km) of this property. Artisans Market and San Jose Catholic Parish are also within 3 miles (5 km).


A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a children's pool and a playground, and supervised childcare is an added bonus.

Free WiFi, iPod docks

Boasting comforts such as premium bedding and pillow menus, the 144 guestrooms offer thoughtful touches like free minibar items and espresso makers. Other amenities include free WiFi, iPod docks, and LED TVs with cable channels.

Junior Suite Resort View Kids Stay and Eat Free

Bed Count 1 King Bed Maximum Occupancy 3 Max
$391* Per night/room Feb 12 - Feb 13

Master Suite Resort View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Two Bedroom Suite Ocean View

Bed Count 2 King Beds Maximum Occupancy 8 Max

Junior Suite Beachfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite with Jacuzzi Kids Eat and Stay Free

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Ocean View Kids Eat and Stay Free

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Residences All Inclusive ratings based on 23 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Residences All Inclusive

Everyone (18) Couples (1) Family (4)
3 out of 5
If you are looking for absolute cleanliness in facilities, then this is for you. If you are looking for quality rooms, equipped with high end electronics, such as Bose sound and Samsung TV, and all, I mean ALL possible needed appliances for the kitchen, then this is for you. If you are looking for absolute quiet by the pool area and overall in a resort, and you don't like seeing too many people, this is for you. The resort is beautiful. What I did not like is the fact that this resort had absolutely no entertainment. None. Only once we saw a lady singing live with a guitarist. Secondly, the food options in room service and the 2 available restaurants, are very limited. They are extremely repetitive. More options should become available. You are limited to El Faro grill for breakfast and lunch, and also dinner... but for dinner you can go to the mexican restaurant. Again, limited options on food especially if you are here as we were for 7 days. Yes they have italian night or international night... still very limited, and not much variety. There is no breakfast or lunch buffet here either. A fairly decent car will come to pick you up IF you email them to make reservations for that. Everything you will eat, from Room service, restaurants, the 2 bars they have, you will need to sign a check for. Even if you have the all inclusive option.

Posted by on May 17, 2019

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5 out of 5

Posted by on Feb 10, 2019

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5 out of 5
No vegetables at all to buffet. They bring us after we asked.

Posted by , from Michigan on Nov 26, 2018

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5 out of 5
If there is a heaven on earth for those who appreciate great food, drinks, facilities and the very best service....this is it. Our second visit here with the value of the all inclusive package just confirmed it. Don't hesitate to indulge yourself at Grand Residences. Unfortunately, you will be spoiled by this experience and prone to disappointment elsewhere.

Posted by , from Nevada on Nov 16, 2018

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5 out of 5
Great hotel and near to the beach. One of the few hotels that my wife and I would frequent, because of the service, staff and accomidations.

Posted by , from L.A. California on Oct 2, 2018

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5 out of 5
Best vacation ever. The rooms are indeed Grand. The food at El Faro , Flor de canela and the grill is excellent. Even the Included room service food is excellent. The staff is extremely friendly and helpful. The concierge staff is great. Everyone at the restaurants treats you like a King. Zumba, aquaerobics, and salsa classes are great. My son used the included personal trainer service daily. My daughter loved the pottery and the gentleman who runs the activity is great. Beautiful beach, the Caribbean is having sea weed problems but they have a machine that removes it and they start at 6 am daily. Buy a pair of Croocks and you will be fine in and out of the water. We liked it so much that we changed plans and stayed in the hotel instead of going to nearby attractions. The trip to Chichen Itza and the Cenote is worth it but remember to drink bottled water only. This is the ideal place for relaxation and good food. If you want you can make it into a health spa by doing all the aerobic activities and using the personal trainer. Next year we are staying for two weeks instead of one.

Posted by , from New Jersey on Aug 16, 2018

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5 out of 5
Most relaxing resort we have visted. Cleanliness 100% . Staff very friendly and accommodating. Great food. 2 restaurants and room ssrvice. Beautiful pool. Very close to the ocean. Activities close by if that's what you wanted to do. Highly recommend.

Posted by , from Houston on Aug 7, 2018

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5 out of 5
The property is amazing and the staff is even more amazing. We were overly pleased with all of the staff and the resort. Absolutely beautiful, well maintained, clean, good food.

Posted by , from Texas on Aug 6, 2018

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5 out of 5
It was awesome, specially during the Argentinian night our wiater Francisco he went above and beyond to make the kids happy.

Posted by on Jul 28, 2018

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5 out of 5

Great experience

Excellent food and entertainment for kids, very clean luxurious rooms, very attentive staff. Few things to work on: more entertainment for adults in the evening, maybe some shows? We only had life band every evening. Waiter need to inform a guest during shift change. Several times we had a waiter just disappe on us. Waiter was opening our receipt to check his tips in front of us and asking to write “US dollars”. We just did want to make a big deal out of it or get him fired so we let it go.

Posted by on Jul 5, 2018

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Snorkeling

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

  • Water fitness


  • Onsite entertainment and activities

Other inclusions

  • Roundtrip airport transfers

Not included

  • Golf green fees
  • Use of golf cart
  • Miniature golf
  • Motorized water sports
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers included (roundtrip)
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Snorkeling excursions not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Miniature golf not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Grand Residences All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Residences All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a 24-hour health club. Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

  • 144 guestrooms or units
  • 5 levels
  • 7 buildings
  • 3 dining venues
  • 2 bars or lounges
  • 1507 sq ft of conference space
  • 140 sq m of conference space
  • Built in 2013
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Microwave
  • Free cribs/infant beds
  • DVD player


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Parking (limited spaces)


  • Airport: Cancun Intl. Airport (CUN) (31.2 km / 19.4 mi)
  • Property shuttles: Free airport shuttle

Room Amenities

Grand Residences All Inclusive offers 144 accommodations with iPod docking stations and DVD players. Beds feature premium bedding. A pillow menu is available. 47-inch LED televisions come with premium cable channels and pay movies. Microwaves, espresso makers, and free minibar items are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Microwave
  • Espresso maker
  • Kitchenware
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

El Faro Grill - This beachfront restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Lobby Cafe and Bar - This lobby lounge overlooks the garden. Open daily.

Heaven Beach Bar - This beach bar serves lunch only. Open daily.

Pool Bar - This bar is located on the beach. Open daily.

Flor de Canela - This restaurant specializes in Mexican cuisine. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a 24-hour health club, and a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Playground on site

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Number of treatment rooms 2
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies


  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 25

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests staying through a Saturday night may be required to move rooms with hotel assistance.

Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Grand Residences All Inclusive


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 48 hours


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per night
  • A tax is imposed by the city: USD 1.28 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Residences All Inclusive Puerto Morelos
  • Grand Residences All Inclusive
  • Grand Residences Puerto Morelos
  • Grand Residences All Inclusive All-inclusive property
  • Resinces Inclusive inclusive
  • Residences Inclusive Inclusive
  • Grand Residences All Inclusive Puerto Morelos
  • Grand Residences All Inclusive All-inclusive property

You should know

  • Grand Residences All Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.