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"It's good for what you pay. " More

By a verified traveler on Mon 21 Feb 2022

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Hotel Description

Hotel near La Isla Shopping Mall in Cancun

Zona Hotelera stay

Within a 15-minute walk of this Zona Hotelera hotel, you'll find Costa Occidental de Isla Mujeres National Park and Cancun Golf Club at Pok Ta Pok. Plaza Caracol Mall and Caracol Beach are also within 2 miles (3 km).

Marina, dining

A marina and a restaurant are featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and airport shuttle. Enjoy the outdoor pool and perks like free self parking.

Standard Room, Pool View ( subject to availability)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$43* Per night/room Oct 6 - Oct 7

Grand Royal Lagoon ratings based on 11 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Royal Lagoon

Couples (1)
5 out of 5
It's good for what you pay.

Posted by on Feb 21, 2022

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Comment from Hotel Management

Mar 21, 2022 by juan

thank you

5 out of 5

If you are looking for local hospitality, this hotel can't be beat!

Pros: Free breakfast, Free Internet, Quiet
Cons: lagoon not swimable
We throughly enjoyed our stay at this quiet, quaint hotel. The staff was very helpful and caring, the rooms and pool were clean, and we felt at home here. The wicker funiture was a little old, but the location is great (one block from the bus stop and about 1 km. from Playa Langosta, and next door to the golf course). It is also within walking distance of a small shopping mall and many restaurants. If you are looking for a change from all the bustle and chaos of the larger resorts and are looking to take in Cancun on a budget, this might be the place for you! We absolutely loved the family feel it had. There are no bells and whistles here- just peace and quiet on the lagoon with a small, well-maintained swimming pool! We can't wait to go back, and wouldn't dream of going back to Cancun and not staying here. FYI, the Mexican breakfast they serve is simple but delicious!

Posted by , from Pittsburgh, PA, USA on Feb 11, 2012

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5 out of 5

Great service

Pros: refregerator
I definely recommend this hotel to everyone the service was great the rooms nice and clean, the beds are a a bit hard and they could use a refrigerator to store beverages since all the stores around are close. The hotel is located in the Hotel Zone wich makes it very safe to walk around during the night. Would definitely go back.

Posted by , from Chicago, Illinois on Jul 10, 2011

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1 out of 5

Robbed within 2 hours of arriving!

The location of the hotel was good, not too far of a walk from the restaurants and bars. When we checked in around 8pm, we asked the person at the desk to arrange a taxi for us in the morning because we would be flying out the next day. We then put everything in the room and left the room for about 2hrs to have dinner. When we got back to the room, we noticed that one of our bags looked different. We then found that we had a large amount of money stolen from the bag. The person didn't take all of the money, probably hoping that we wouldn't notice until after we left the next day. We then noticed that the room no longer locked properly. We DO NOT recommend this hotel. And if you still decide to stay here, do not stay on the ground floor room 318, and make sure that your room properly locks even after you jiggle the handle. There are much better hotels for the same price in the downtown area if you are just coming through for a night.

Posted by on May 27, 2011

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4 out of 5

cheap price for a great location

Pros: Free Internet
I stayed here with my sister for spring break (18 & 20 yrs) and the price was excellent, the hotel isn't bad or grimey, it's really cute and overlooking the lagoon (when you look right across you see Senior Frogs!) we decided to walk everywhere and it wasn't that bad. There's a market right around the corner, and a 15 min walk you can be by all the clubs and everything. the staff didn't speak english very well but they were super nice! has a cute little pool, hammocks and a bar in the back.. it was a little noisy but it didn't ruin my time by any means. i really loved this little place other than not being able to figure out the phone, and the shower would randomly get cold (but get hot and steamy right after :)) If you're trying to save money, i definitely reccomend this place! next time it would be nice to do all inclusive, but i would go back to GRL again anytime.

Posted by , from Michigan on Apr 14, 2011

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5 out of 5

Welcoming atmosphere.

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
Great price. Good size room and friendly service. The food was good as well.

Posted by , from Los Angeles, CA on Apr 12, 2011

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4 out of 5

This was a relaxing villa type hotel

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
We had a great time and the hotel was very clean & comfortable. We were able to get authentic meals at the "palapa" or outdoor patio style restaurant in the backyard area, also, The hotel had a lovely pool and was situated right along the beach strip.

Posted by , from Napanee, Ontario, Canada on Feb 4, 2011

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4 out of 5

Nice Budget Hotel

I have stayed here 5 times. Hotel is small with no elevator. Rooms have refrigerators and are clean - bathrooms are clean too. Some have stoves. Pool is tiny but refreshing and clean. View of lagoon is pretty. You cant swim in lagoon. Made to order included breakfast is normally 2 choices - an egg choice and pancakes and is great! Walk across the street to the Presidente for a wonderful beach. Location is on a pretty side street full of nice homes and wealthy people - just look at the cars and yachts on lagoon! You are a 4 minutes walk to best beach in Cancu and about a 10 minute walk to party central. When my husband and I travel weekends to Cancun we always stay here -f or less than $50 per nite you cannot beat it! When we travel with the kids we stay at the big AI resorts but I really prefer this place. We go back every year - at least 3-3 times. It isn't grand or royal but is cute and clean and a nice base for vacationing!

Posted by on Aug 4, 2009

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1 out of 5

Not What it appears to be!

The trip from the sirport to this hotel is an adventure through the busiest touristiest part of Cancun. The hotel is old and smelled like pesticides. I wouldn't stay here again if they paid me.

Posted by on Jul 20, 2009

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1 out of 5

overall

this hotel really stinks. the buffet restaurant was ok but the beach to dirty, to much sea algeas. The beds, could not even sleep, it was so painful to lay down on this beds.

Posted by on May 17, 2009

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Property Features

There's a restaurant on site. WiFi is free in public spaces. Grand Royal Lagoon offers its guests a marina and an outdoor pool. A roundtrip airport shuttle and an area shuttle are available for a fee. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Grand Royal Lagoon. The hotel can provide concierge services and limo/town car service. Self parking is free. Smoking is allowed in designated areas at this Cancun hotel.

  • 34 guestrooms or units
  • 3 levels
  • 4 buildings
  • Childcare (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Grand Royal Lagoon offers 34 accommodations, which are accessible via exterior corridors and feature safes and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Refrigerators and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Refrigerator available
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Grand Royal Lagoon has a restaurant on site.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Windsurfing nearby
  • Rafting nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Grand Royal Lagoon

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards and debit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa and Mastercard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 450 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Royal Lagoon
  • Grand Royal Lagoon Cancun
  • Grand Royal Lagoon Hotel
  • Royal Lagoon
  • Grand Royal Lagoon Hotel Cancun
  • Grand Royal Lagoon Hotel
  • Grand Royal Lagoon Cancun
  • Grand Royal Lagoon Hotel Cancun

You should know

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.