Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
Explore the area
Aquaworld9 min walk
Ballenas Beach16 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)17 min drive
Moon Palace Golf Club23 min drive
About this property
Hard Rock Hotel Cancun - All Inclusive
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. All 601 rooms feature thoughtful touches like free minibar items and bathrobes, plus free WiFi and LCD TVs with satellite channels. Guests will also find 24-hour room service, premium bedding, and rainfall showerheads.
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Land activities
Fitness facilities
Tennis
Tennis lessons
Volleyball
Lessons/classes/games
Aerobics
Dancing
Language
Water fitness
Awards and affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Ecolab (3rd party expert - Global), and Safe Travels (WTTC - Global)
Social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
Free antigen/rapid COVID-19 testing is available on site; reservations required for on-site testing
This information is provided by our partners.
Temporary closures
Some amenities are temporarily unavailable.
Due to COVID-19, some amenities and services are unavailable Jul 1, 2021 - Jun 1, 2022 (dates are subject to change):
