Beachfront retreat
Your stay at this Zona Hotelera aparthotel places you within 2 miles (3 km) of La Isla Shopping Mall and Forum By The Sea Mall. Also, Tortuga Beach is within 3 miles (5 km) and Iberostar Cancun Golf Course is within 6 miles (10 km).
All-inclusive
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive aparthotel. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
Jetted tubs, comfy beds
Boasting jetted bathtubs, the 307 apartments also offer free minibar items and furnished balconies or patios. Other amenities include pillowtop beds, 24-hour room service, and LED TVs with cable channels.
Aug 4, 2023 by Eduardo Rojas
Dear Luis, thank you for sharing your experience!
Jul 27, 2023 by Eduardo Rojas
Dear Michel, thank you very much for your review, you comments are always importan for us and we appreciate your understanding on the works that are currently taking place in our property, we are working to offer you better and improved amenities for your future trips without disturbing your vacations. I hope we can host you again really soon so you can enjoy this new additions to our resort.
Jul 6, 2023 by Eduardo Rojas
Dear Jeremy, thank you very much for you lovely words of appreciation. It is our commitment leave every guest completely satisfied, hence, is a real joy to know we achieved our goal once again. We cannot wait for your next visit to take your vacations to the next level.
Jun 9, 2023 by Zitlaly Méndez
Dear Catherine, thank you for your rating!
Mar 23, 2023 by Zitlaly Méndez
Dear Kimberly, thank you for sharing your experience with us!
Mar 12, 2023 by Zitlaly Méndez
Dear Mallori, we cannot thank you enough for such a wonderful review! Thank you for staying with us this time and we hope to welcome you back soon!
Mar 10, 2023 by Zitlaly Méndez
Dear Diane, thank you for keep coming back!
Nov 28, 2022 by Zitlaly Méndez
Dear Eric, we are delighted to read you enjoyed you every detail of your stay, thank you for your recommendation, we are looking forward for your next visit!
Oct 15, 2022 by Zitlaly Méndez
Dear Patricia, your feedback ins truly valuable for us we are sorry to read about the inconveniences prior your arrival, however, we are glad that we accomplished to improve your experience this visit, thank you for staying with us!
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Entertainment
Not included
Hyatt Zilara Cancun - Adults Only - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive aparthotel also offers a health club, a spa tub, and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Cancun aparthotel.
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Punta Vista - This beachfront restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.