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4.6 out of 5

"We loved our stay at the Hyatt Zilara Cancun. The staff was so friendly and service was excellent. Our room was so beautiful and the view from our bal ... " More

By a verified traveler on Sat 09 Apr 2022

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Hotel Description

4.5-star beachfront property near Chac Mool Beach

Beachfront retreat

Within a 15-minute walk of this Zona Hotelera property, you'll find Chac Mool Beach and La Isla Shopping Mall. Also, Costa Occidental de Isla Mujeres National Park is within half a mile (1 km) and Forum Beach is within 2 miles (3 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Jetted tubs, comfy beds

Boasting jetted bathtubs, the 307 guestrooms also offer free minibar items and furnished balconies or patios. Other amenities include pillowtop beds, 24-hour room service, and LED TVs with cable channels.

Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$476* Per night/room May 30 - May 31

Ocean View Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean View Swim Up Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Luxury Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hyatt Zilara Cancun - All Inclusive - Adults Only ratings based on 50 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Zilara Cancun - All Inclusive - Adults Only

Everyone (10) Couples (23) Family (17)
5 out of 5
We loved our stay at the Hyatt Zilara Cancun. The staff was so friendly and service was excellent. Our room was so beautiful and the view from our balcony was excellent. The staff at Zilara goes above and beyond to make you have the best stay possible. I highly recommend this hotel to all my friends. We will definitely stay at this hotel again.

Posted by , from Wichita Falls on Apr 9, 2022

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Comment from Hotel Management

Apr 11, 2022 by Zitlaly Méndez

Thank you very much for taking a moment to share you review!

5 out of 5
I've never been to an all inclusive before. It was a great experience. Everyone was polite and helpful.

Posted by on Apr 4, 2022

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Comment from Hotel Management

Apr 5, 2022 by Zitlaly Méndez

We look forward to welcome you again, thank you for sharing your review!

1 out of 5
Sewer smell in the bathroom and bedroom, the AC did not stop cooling and we were freezing n the room, we had to replace hotel and they didn't want to refund us for the last two nights after we left it

Posted by , from Scottsdale on Mar 18, 2022

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5 out of 5
Even though it sounds as if many places are understaffed due to Covid, this place had an abundance of friendly and helpful staff. Gorgeous, beautiful grounds, great beach, awesome pool! The food exceeded expectations for an all inclusive place!!! I’d return in a heartbeat.

Posted by , from Columbia on Feb 10, 2022

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Comment from Hotel Management

Feb 12, 2022 by Zitlaly Méndez

We would love to welcome you back soon! Thank you for staying with us!

5 out of 5
My wife and I had the opportunity to enjoy a top rated resort. The entire staff were friendly and did everything they could to make the stay as enjoyable as possible. The property was well maintained and very clean. We even enjoyed the spa and the spa staff were fantastic. The beach is on of the nicest beaches of the world and we never feared for our safety despite what was heard on the news. It allowed us to enjoy the resort with more ease. We enjoyed fine cuisine every day provided by the variety of restaurants onsite, not to mention a late night snack at their local coffee shop. Nightly entertainment was the perfect ending to a perfect day. Everything was well enjoyed. Proper COVID protocols were in place and adhered too by the entire staff. There were other guests paranoid about COVID but eased up based on Hyatts protocols. For my wife and I, Hyatt Zilara was the perfect choice for our vacation and look forward to a future visit. Until then, keep up the excellent service. Than you!

Posted by on Jan 23, 2022

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Comment from Hotel Management

Jan 24, 2022 by Zitlaly Méndez

What a great trip you had! Thank you for sharing your experience with us and the travelers.

5 out of 5
Super friendly staff and amazing food!

Posted by on Nov 16, 2021

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Comment from Hotel Management

Nov 17, 2021 by Zitlaly Méndez

Thank you very much for your review!

5 out of 5
Not a single complaint !

Posted by on Oct 8, 2021

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Comment from Hotel Management

Oct 8, 2021 by Adriana Garcia

Thank you for your visit!

5 out of 5

Posted by on Sep 18, 2021

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5 out of 5
This was our 2nd year in a row to stay at the Zilara and once again they didn’t disappoint! The service, staff and food are top quality! I actually love that we come during Mexican Independence Day because they always have some type of really fun activities planned. It’s a great place to stay and we will be back next year!

Posted by on Sep 18, 2021

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Comment from Hotel Management

Sep 20, 2021 by Adriana Garcia

Thank you for your visit, we appreciate your feedback!

5 out of 5
You can not beat the customer service & amenities. This place is simply amazing!

Posted by on Aug 29, 2021

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Comment from Hotel Management

Aug 30, 2021 by Adriana Garcia

We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

About the Hyatt Zilara Cancun - All Inclusive - Adults Only

Location Blvd Kukulcan Km 11.5 HZ, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Premium/non-domestic alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Surfing/bodyboarding included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Volleyball included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Hyatt Zilara Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - All Inclusive - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a health club, a steam room, and a garden. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2007
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hyatt Zilara Cancun - All Inclusive - Adults Only offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Punta Vista - This beachfront restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Beach yoga on site
  • Racquetball/squash on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Yoga classes/instruction on site

Spa Services

Zen Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Body treatments
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • All Inclusive Hyatt
  • All Inclusive Hyatt Cancun
  • Cancun Zilara Hyatt
  • Hyatt All Inclusive
  • Hyatt Zilara
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Zilara Hyatt
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
  • The Royal Hotel Cancun
  • The Royal In Cancun Hotel Cancun
  • Hyatt Zilara Adults All Inclusive
  • Hyatt Zilara Cancun Adults
  • Hyatt Zilara Adults
  • Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
  • Hyatt Zilara Cancun All Inclusive
  • Hyatt Zilara Adults All Inclusive All-inclusive property
  • Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
  • Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
  • Hyatt Zilara Cancun All Inclusive Adults Hotel
  • Hyatt Zilara All Inclusive Adults Hotel
  • Hyatt Zilara Cancun All Inclusive Adults
  • Hyatt Zilara Cancun All Inclusive
  • Hyatt Zilara All Inclusive Adults
  • Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
  • Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
  • Hyatt Zilara Cancun Adults Only All Inclusive
  • Hyatt Zilara Inclusive Adults
  • Hyatt Zilara Cancun All Inclusive Adults Only

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.