All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
- Snorkeling
- Surfing/boogie boarding
Land activities
- Fitness facilities
- Volleyball
Lessons/classes/games
- Aerobics
- Bartending
- Cooking
- Dancing
- Language
- Pilates
- Yoga
Entertainment
- Onsite entertainment and activities
- Onsite live performances
- Theme parties
Not included
- Motorized water sports
- Scuba-diving certification
- Scuba-diving excursions
- Scuba-diving lessons
- Premium and/or non-domestic beverages
- Airport transfers
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
- Transportation to offsite activities
- Surfing/boogie boarding included
- Taxes included
- 24-hour room service
- Buffet and à la carte dining
- Airport transfers not included
- Premium/non-domestic beverages not included
- Fitness facilities included
- Volleyball included
- Laundry/dry cleaning services not included
- Scuba diving excursions not included
- Scuba diving certification not included
- Motorized water sports not included
- All available beverages included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Transportation to offsite activities not included
- Offsite tours not included
- Scuba diving lessons not included
- Yoga classes/lessons included
- Pilates classes/lessons included
- Aerobics classes/lessons included
- Dancing classes/lessons included
- Language classes/lessons included
- Onsite entertainment and activities included
- Bartending classes/lessons included
- Gratuities included
- Cooking classes/lessons included
- Additional gratuities accepted
- All food and beverages included
- Minibar (all beverages included)
- All non-motorized water sports included
- Onsite live performances included
- All land activities, and recreational facilities and equipment included
- Theme parties included
- Snorkeling included
Property Features
Hyatt Zilara Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Hyatt Zilara Cancun - All Inclusive - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi and wired Internet. This all-inclusive property also offers a 24-hour health club, a spa tub, and a steam room. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Cancun property.
- 1 building
- 307 guestrooms or units
- 8 levels
- 6 dining venues
- 5 bars or lounges
- 6458 sq ft of conference space
- 600 sq m of conference space
- Built in 2007
- Bar on the beach
- Bar by the pool
- Swim-up bar
- Coffee shop
- Cabanas on the beach (surcharge)
- Beach lounge chairs
- Towels for the beach
- Umbrellas for the beach
- Cabanas by the pool (surcharge)
- Poolside lounge chairs
- Umbrellas for the pool
- Business center (24 hours)
- Conference space
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-in
- Staff is multilingual
- Storage area for luggage
- Car service
- Tour and ticket information
- Concierge
- Wedding services available
- Pool or billiards table
- Terrace
- Garden
- Outdoor picnic space
- Gift shop
- Beauty salon
- Newspapers in lobby (free)
- Television in lobby
- ATM
- Onsite shopping
- Bellhop
- Elevator
- Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Free self parking
, Free valet parking
Transport
-
Property shuttles: Airport shuttle
-
Parking: Free valet parking and self parking
Room Amenities
Hyatt Zilara Cancun - All Inclusive - Adults Only offers 307 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
- Private balcony or patio (furnished)
- Pillowtop beds
- Jetted tub
- Stocked minibar (free)
- In-room dining (24 hours)
- LED television
- Cable channels
- Coffee maker
- Luxury bedding
- Hypo-allergenic bedding
- Pillow options
- Separate shower and tub
- Rainfall showerhead
- Rollaway beds (free)
- Housekeeping (daily)
- Nightly turndown service
- Newspapers (free)
- Massage in room (surcharge)
- Hair dryer
- Laptop safe
- Designer toiletries
- Telephone
- Iron and ironing board
- Desk
- Blackout drapes
- Climate control (air conditioning)
- Ceiling fan
- Ensuite bathroom
Food & Drink
La Adelita Cantina - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
Asiana - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.
Maria Marie - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.
Chefs Plate - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Spice - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
Nearby Activities
2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a 24-hour health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Pilates classes on site
- Racquetball/squash on site
- Water skiing nearby
- Golfing nearby
- Surfing/boogie boarding on site
- Snorkeling nearby
- Parasailing nearby
- Fitness classes on site
- Scuba diving on site
- Beach volleyball on site
- Yoga classes/instruction on site
Spa Services
Zen Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
- Number of treatment rooms 11
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Ayurvedic treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Prenatal massage
- Sauna in spa
- Spa tub in spa
- Steam room in spa
- Minimum age to access spa is 18
- Reflexology
- Sports massage
- Detoxification wrap
- Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Wheelchair accessible path of travel
- Accessible bathroom
- Wheelchair accessible parking
- In-room accessibility
Hotel Policies
Check-in
- Check-in time starts at 3 PM
- Check-in time ends at midnight
- Minimum check-in age is: 18
Special check-in instructions:
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Payment types
Children and extra beds
- Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
- Free rollaway/extra beds!
- Cribs (infant beds) are not available.
Pets
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- Debit cards not accepted
- No cribs (infant beds) available
- Minimum guest age is 18
- Caters to adults only
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Airport shuttle fee: USD 165 per vehicle (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- All Inclusive Hyatt
- All Inclusive Hyatt Cancun
- Cancun Zilara Hyatt
- Hyatt All Inclusive
- Hyatt Zilara
- Hyatt Zilara All Inclusive
- Hyatt Zilara Cancun
- Zilara Hyatt
- Zilara Hyatt Cancun
- Royal Cancun Resort
- Royal Hotel Cancun
- The Royal Hotel Cancun
- The Royal In Cancun Hotel Cancun
- Hyatt Zilara Adults All Inclusive
- Hyatt Zilara Cancun Adults
- Hyatt Zilara Adults
- Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
- Hyatt Zilara Cancun All Inclusive
- Hyatt Zilara Adults All Inclusive All-inclusive property
- Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
- Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
- Hyatt Zilara Cancun All Inclusive Adults Hotel
- Hyatt Zilara All Inclusive Adults Hotel
- Hyatt Zilara Cancun All Inclusive Adults
- Hyatt Zilara Cancun All Inclusive
- Hyatt Zilara All Inclusive Adults
- Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
- Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
- Hyatt Zilara Cancun Adults Only All Inclusive
- Hyatt Zilara Inclusive Adults
- Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
You should know
- Hyatt Zilara Cancun - All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- This is an adults-only property and guests under 18 years old aren't allowed.
Awards & Affiliations
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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