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"Our trip was very nice. Hotel small but lots of activity. All staff very helpful. Food was fabulous. Our one complaint being that we had paid additio ... " More

By a verified traveler on Wed 01 Mar 2017

Hotel Description

4-star beachfront property near Garrafon Natural Reef Park

Beachside getaway

With a stay at this well-placed property, you'll be half a mile (1 km) from Garrafon Natural Reef Park and within 2 miles (3 km) of Dolphin Discovery. Mundaca House and Tortugranja Turtle Farm are also within half a mile (1 km).

All-inclusive

This smoke-free property features a full-service spa, a marina, and 2 restaurants. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Enjoy the outdoor pool and free perks like full breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 62 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, iPod docks, and Smart TVs with satellite channels.

Deluxe Room, 1 King Bed, Jetted Tub, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$336* Per night/room Jan 4 - Jan 5

Deluxe Room, Jetted Tub, Resort View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Jetted Tub,

Bed Count 1 King Bed Maximum Occupancy 2 Max

Concierge Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Jetted Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Isla Mujeres Palace Couples Only All Inclusive Resort ratings based on 13 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Isla Mujeres Palace Couples Only All Inclusive Resort

Everyone (3) Couples (3) Family (1)
1 out of 5

Posted by on Sep 19, 2019

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Comment from Hotel Management

Sep 30, 2019 by Isla Mujeres Palace

Dear Guest, We really regret the bad experience, we hope to have the opportunity of assisting you with this situation.

5 out of 5
The staff was incredible! The food and beverages were wonderful! The room and view was amazing! The grounds, restaurants, bars and other areas were lovely! The ONLY thing I noticed that needed attention was the pool tile just under the coping and on the swim-up bar. The rest of it was fine. Wonderful place that we would love to return to one day!

Posted by on Aug 9, 2019

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Comment from Hotel Management

Aug 9, 2019 by Isla Mujeres Palace

Dear Guest, We appreciate you sharing with us your detailed comments about your recent experience at our Isla Mujeres Palace. There is no better reward than to receive such lovely comments from our guests. On the other hand, we are thankful for your feedback, which helps us know our areas of opportunity so we can provide better services to all of our guests. We hope to have the honor of welcoming you once again in the future. Best regards.

5 out of 5
Stuff was super friendly taking care of everyone with a smile on their faces.

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 11, 2019 by Isla Mujeres Palace

Thank you so much for your kind words, all our staff is always committed to delivering the best service. we all look forward to the opportunity of hosting you once more!

4 out of 5
The beach could have been cleared more of seaweed. The food was excellent when served at the restaurants. The pool was awesome, and the staff was very friendly.

Posted by on Dec 8, 2018

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Comment from Hotel Management

Dec 10, 2018 by Isla Mujeres Palace

Dear Guest, Thank you so much for yourreview,on a daily basis our team constantly runs back and forth on the beach in order to have it in optimal conditions for our guests, I hope you understand the seaweed is an act of God and it is out of our hands. we hope to have the opportunity of hosting you many more times!

4 out of 5

Beautiful resort

Our trip was very nice. Hotel small but lots of activity. All staff very helpful. Food was fabulous. Our one complaint being that we had paid additional money to upgrade to an ocean view room when we booked. VERY disappointed when we were told the room we were in was an ocean view room when all we had was a view of pool, snack hut & palm trees. All the ocean visible from our balcony was between the palm trees

Posted by , from PA on Mar 1, 2017

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Comment from Hotel Management

Mar 2, 2017 by Isla Mujeres Palace Team

Dear Linda, Thank you for your preference in Palace Resort and for stating with us. We strive to provide the best service and to exceed your expectations. We sincerely regret to read that your room assignment was not of your pleasure, you may rest assured that your comments will be shared with the Front desk management for their attention. Best Regards, Isla Mujeres Palace Team

4 out of 5

Had a great stay and would go back in a hearbeat

We loved our time here. The staff was better than any other place we have ever stayed. Refreshing our drinks and bringing new ones before we even asked. The beach is beautiful although the swimming area is not the best, but for sitting on the beach and enjoying the ocean it can't be beat. Not too much activity at night or over all for that matter, but if you are looking to relax and be taken care of, this is the place to go

Posted by on Mar 30, 2015

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5 out of 5

My brother's wedding was gorgeous!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, right on the ocean!, i could live here!
My younger brother got married on the beach here. The wedding couldn't have been more beautiful and peaceful. We even had onlookers tell us after the ceremony that it was "the best weddingof the entire week!" Also, the carribean setting provided a great opportunity for amazing photos! The staff was pleasant, accomidating, and respectful of our privacy. This was my first trip to Mexico, and I would love to return someday! Thank you!

Posted by on Apr 13, 2011

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5 out of 5

Amazing in every way!

This place was amazing! I am a young adult and went with my family. When we first got there our travel reservations were messed up no fault of the palace and they were quick to fix the problem. They treated us with respect and kindness from the minute we stepped into the hotel. The rooms were well kept everyday and the dining was excellent. They had buffets throughout the day as well as room service with at no extra charge. Each nice they had something to do for the kids and some form of entertainment. They are located on end of the island and you have to travel about 10 min to get into town but the privacy and quiet is nice after a long day of excitement. There was a specific younger employee that was in charge of the activites for the day and was specifically there to help entertain the kids and he was a joy to play beach volleyball and water polo with! The view of the beach was beautiful and even though I didnt pay for our family trip we all thought it was worth the money. We are planning on going back to the palace resorts and considering going back specifically to Isla Mujeres Palace!!

Posted by on May 17, 2010

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2 out of 5

Sait Elsewhere

Rooms are great, beach is ok, the night life is na. Then there is the service I have had far better at any other resort that was cheaper. Dinner were good if you excluded service but the breakfast and lunch food was substandard when compared

Posted by on Feb 21, 2010

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3 out of 5

Look Carefully

My girlfriend and I just came back from this hotel 1/14/2010. The staff was superb in ALL respects. It was mostly quiet except we specifically booked the "concierge" level which was adults only and was of course more money. The first morning we were there,we were awoken by screams of little kids in the next room and when I mentioned this to the front dest they said they were sorry but did nothing to remedy the situation.This continued for the whole time we were there.There is not a lot to do here but thats the way we wanted it. We ordered fish a couple of times and both times it was grossly over cooked ,so stay with the steak. The buffets at breakfast and lunch were just fair. Go with room service ,you get freshly cooked food and more variety as well. I do not think its worth the money to stay there again.

Posted by on Jan 17, 2010

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About the Isla Mujeres Palace Couples Only All Inclusive Resort

Location Carretera Garrafon, Isla Mujeres, QROO 77400

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling
  • Snorkeling excursions

Land activities
  • Bicycling
  • Fitness facilities

Lessons/classes/games
  • Bartending
  • Language

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

  • Kayaking included
  • Snorkeling excursions included
  • Taxes included
  • 24-hour room service
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Bartending classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All food and beverages included
  • Laundry/dry cleaning services not included
  • Surcharge for premium food items
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Bicycling included
  • In-room liquor dispensers
  • Spa/beauty facilities and services not included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Theme parties included
  • Snorkeling included

Property Features

Isla Mujeres Palace Couples Only All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Isla Mujeres Palace Couples Only All Inclusive Resort like a marina and an outdoor pool. Free breakfast is available daily. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a 24-hour fitness center, a rooftop terrace, and a garden. Self parking and valet parking are free. This 4-star Isla Mujeres property is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Built in 2007
  • Full breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
  • Property shuttles: Free ferry terminal shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Isla Mujeres Palace Couples Only All Inclusive Resort offers 62 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 47-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 6:30 AM to 11:30 AM.

Azul Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Lobby Bar - This lobby lounge overlooks the ocean. Open daily.

Pool and Snack Area - Onsite diner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Ecotours nearby
  • Scuba diving on site
  • Beach volleyball on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Sailing nearby

Spa Services

Awe-Spa has 3 treatment rooms including rooms for couples. Services include hot stone massages and massages.

  • Hot stone massage
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards not accepted
  • Caters to adults only

Hotel Names

  • All Inclusive Isla Mujeres
  • Isla Mujeres All Inclusive
  • Isla Mujeres Palace Couples Only
  • Isla Mujeres Palace Couples Only All Inclusive Resort
  • Palace Couples Only All Inclusive Resort
  • Palace Resort Isla Mujeres
  • Isla Mujeres Palace Couples All Inclusive Resort
  • Isla Mujeres Palace Couples All Inclusive
  • Palace Couples All Inclusive

You should know

  • Isla Mujeres Palace Couples Only All Inclusive Resort offers transfers from the ferry terminal (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Complimentary Sea Transportation Offer

Book a stay in any room or rate category and receive complimentary sea transportation to the hotel from Marina Hacienda del Mar, Cancun for up to 10 guests, including luggage.

Full details provided by hotel. Guests are responsible for their own transportation from the airport to the Marina Hacienda del Mar office. Offer valid for up to 10 guests. Guests must contact the hotel directly at least 24 hours in advance with their flight details to arrange transfer; contact information is provided on the booking confirmation email. Same-day applications will not be permitted. Offer is subject to weather conditions and within the specified schedules. Sea transportation to and from Marina Hacienda del Mar does not operate on Wednesdays. Departures from Cancun (Marina Hacienda del Mar) are at 8:30 AM, 9:30 AM, 10:30 AM, 11:30 AM, 1 PM, 2:30 PM, 4 PM, and 5 PM. Departures from Isla Mujeres pier are at 8 AM, 9 AM, 10 AM, 12:30 PM, 2 PM, 3 PM and 4:30 PM. For arrivals outside of the above mentioned schedules, sea transportation is not included. Guests arriving late are responsible for their own transportation. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Unlimited Phone Calls Promotion
Book a stay in any room/rate category for travel anytime and receive complimentary unlimited in-room phone calls to phone-numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico. Valid anytime, subject to availability. Other restrictions may apply.

Eat & Play All Palace Resorts Promotion
Book a stay now and your rate will include access to the facilities and restaurants at the resort’s sister properties, including Beach Palace Resort All Inclusive, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, Sun Palace Couples Only All Inclusive, and Cozumel Palace All Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.