ADVERTISING SPONSORED LISTING
With a stay at this well-placed property, you'll be half a mile (1 km) from Garrafon Natural Reef Park and within 2 miles (3 km) of Dolphin Discovery. Mundaca House and Tortugranja Turtle Farm are also within half a mile (1 km).
This smoke-free property features a full-service spa, a marina, and 2 restaurants. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Enjoy the outdoor pool and free perks like full breakfast and valet parking.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 62 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, iPod docks, and Smart TVs with satellite channels.
Sep 30, 2019 by Isla Mujeres Palace
Dear Guest, We really regret the bad experience, we hope to have the opportunity of assisting you with this situation.
Aug 9, 2019 by Isla Mujeres Palace
Dear Guest, We appreciate you sharing with us your detailed comments about your recent experience at our Isla Mujeres Palace. There is no better reward than to receive such lovely comments from our guests. On the other hand, we are thankful for your feedback, which helps us know our areas of opportunity so we can provide better services to all of our guests. We hope to have the honor of welcoming you once again in the future. Best regards.
Jun 11, 2019 by Isla Mujeres Palace
Thank you so much for your kind words, all our staff is always committed to delivering the best service. we all look forward to the opportunity of hosting you once more!
Dec 10, 2018 by Isla Mujeres Palace
Dear Guest, Thank you so much for yourreview,on a daily basis our team constantly runs back and forth on the beach in order to have it in optimal conditions for our guests, I hope you understand the seaweed is an act of God and it is out of our hands. we hope to have the opportunity of hosting you many more times!
Mar 2, 2017 by Isla Mujeres Palace Team
Dear Linda, Thank you for your preference in Palace Resort and for stating with us. We strive to provide the best service and to exceed your expectations. We sincerely regret to read that your room assignment was not of your pleasure, you may rest assured that your comments will be shared with the Front desk management for their attention. Best Regards, Isla Mujeres Palace Team
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Isla Mujeres Palace Couples Only All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Isla Mujeres Palace Couples Only All Inclusive Resort like a marina and an outdoor pool. Free breakfast is available daily. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a 24-hour fitness center, a rooftop terrace, and a garden. Self parking and valet parking are free. This 4-star Isla Mujeres property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Isla Mujeres Palace Couples Only All Inclusive Resort offers 62 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 47-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free full breakfast daily from 6:30 AM to 11:30 AM.
Azul Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Lobby Bar - This lobby lounge overlooks the ocean. Open daily.
Pool and Snack Area - Onsite diner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
Recreational amenities at the property include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Awe-Spa has 3 treatment rooms including rooms for couples. Services include hot stone massages and massages.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Complimentary Sea Transportation Offer
Book a stay in any room or rate category and receive complimentary sea transportation to the hotel from Marina Hacienda del Mar, Cancun for up to 10 guests, including luggage.
Full details provided by hotel. Guests are responsible for their own transportation from the airport to the Marina Hacienda del Mar office. Offer valid for up to 10 guests. Guests must contact the hotel directly at least 24 hours in advance with their flight details to arrange transfer; contact information is provided on the booking confirmation email. Same-day applications will not be permitted. Offer is subject to weather conditions and within the specified schedules. Sea transportation to and from Marina Hacienda del Mar does not operate on Wednesdays. Departures from Cancun (Marina Hacienda del Mar) are at 8:30 AM, 9:30 AM, 10:30 AM, 11:30 AM, 1 PM, 2:30 PM, 4 PM, and 5 PM. Departures from Isla Mujeres pier are at 8 AM, 9 AM, 10 AM, 12:30 PM, 2 PM, 3 PM and 4:30 PM. For arrivals outside of the above mentioned schedules, sea transportation is not included. Guests arriving late are responsible for their own transportation. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
Unlimited Phone Calls Promotion
Book a stay in any room/rate category for travel anytime and receive complimentary unlimited in-room phone calls to phone-numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico. Valid anytime, subject to availability. Other restrictions may apply.
Eat & Play All Palace Resorts Promotion
Book a stay now and your rate will include access to the facilities and restaurants at the resort’s sister properties, including Beach Palace Resort All Inclusive, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, Sun Palace Couples Only All Inclusive, and Cozumel Palace All Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.