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5.0 out of 5

"My stay at Nizuc was amazing! The resort was beautiful. Our room was spacious and had an amazing ocean view. The bathroom was gorgeous, complete with ... " More

By a verified traveler on Mon 30 Apr 2018

Hotel Description

5-star beachfront resort near Delfines Beach

On the beach

Your stay at this Zona Hotelera resort places you within 3 miles (5 km) of El Rey Ruins and Delfines Beach. Also, Cancún Underwater Museum (Punta Nizuc) is within half a mile (1 km) and Ventura Park Cancun is within 3 miles (5 km).

Luxury amenities

This luxury resort features a private beach, a full-service spa, and 6 restaurants. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free Internet, soaking tubs

The 274 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include balconies, deep soaking bathtubs, and flat-screen TVs with satellite channels.

Room, Garden View (Double)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$600* Per night/room Feb 3 - Feb 4

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Ocean View (Double)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Ocean, Adults Only)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse

Bed Count 1 King Bed Maximum Occupancy 3 Max

Nizuc Resort and Spa ratings based on 9 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Nizuc Resort and Spa

Everyone (5) Couples (2) Family (2)
5 out of 5
Everything was nice and their staff was pleasant however I didn't expect to pay for breakfast as many if not all hotels and resorts offer breakfast free of charge. I wish someone would've inform me before.

Posted by on Oct 31, 2019

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5 out of 5
The staff do an exceptional job of providing great service without being intrusive. This was our second stay at the property and they've only upped their game. We will absolutely stay here again on our next trip to Cancun.

Posted by , from Dallas, TX on Oct 15, 2019

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5 out of 5

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 18, 2019 by Jaime Jaramillo, Managing Director

Thank you so much for your review!

5 out of 5
This property was amazing! Would highly recommend! a++! Took myself and my daughter. Food, staff, spa and facuilties were truly incredible. Best experience. It felt luxurious with a down to earth friendly staff that felt like they all really enjoy their jobs and really want you to have the best experience. This is rare to find these days!

Posted by , from California on Apr 20, 2019

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Comment from Hotel Management

May 13, 2019 by Nizuc Resort & Spa

Thank you for sharing your experience at NIZUC Resort & Spa. We are happy to hear that you enjoyed our facilities and the service provided. We hope to welcome you again in the near future.

5 out of 5
Wonderful resort, quiet and relaxing. Employees were very responsive to your every need.

Posted by , from Castle Rock, CO on Aug 8, 2018

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Comment from Hotel Management

Aug 13, 2018 by Jaime Jaramillo General Manager

Dear Jason, Thank you so much for sharing your opinion about NIZUC Resort & Spa. We really appreciate your kind words and hope to welcome you again very soon. Please receive my kindest regards,

5 out of 5

Nizuc

My stay at Nizuc was amazing! The resort was beautiful. Our room was spacious and had an amazing ocean view. The bathroom was gorgeous, complete with a huge soaking tub and a separate waterfall shower. There was a sliding door next to the tub that granted access to ocean views. The staff at Nizuc was great! So incredibly attentive. They made such an effort to make sure guests had the best experience possible. There were several restaurants on premises. The breakfast cafe had the most incredible buffet. I would go back in a heartbeat!

Posted by on Apr 30, 2018

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Comment from Hotel Management

May 2, 2018 by Jaime Jaramillo General Manager

Dear Traveler, We sincerely appreciate your review regarding your recent experience at NIZUC Resort & Spa. We are really glad to learn that you had a memorable stay and we were able to exceed your expectations. We look forward to welcome you again very soon. Please receive my warmest regards,

5 out of 5

Wow! Words can't describe

This resort is truly amazing! We've been blessed to stay at many luxury resorts in our life and the level of service at Nizuc was above them all. The food, the amenities and most importantly the staff are top notch!!! Many reviews mentioned the cost of food and really it is no more than a luxury resort in the states. If you are looking for a relaxing stay and stellar service this is the place for you. The only area Nizuc can improve on is the lighting in the bathroom. If you're trying to decide on this resort, do yourself a favor and book it!!!

Posted by on Sep 5, 2016

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Comment from Hotel Management

Sep 8, 2016 by General Manager

Distinguished Guest, On behalf of NIZUC Resort & Spa, I would like to thank you for the opportunity you have given to us by staying in our Resort. Positive comments like yours regarding our property and our staff, encourages us to keep improving every day. We are glad to hear that you enjoyed of our Services. Hope to have you among our distinguished guests again in a near future, please receive our warmest regards. Jaime Jaramillo

5 out of 5

Fantastic hotel with lots of amenities

Pros: Amenities, design, customer service.
Cons: The beach, water is full of seaweed and a bit murky. Perhaps, they can cultivate it a bit.
Location: At the bottom of the hotel strip in Cancun, so near most things you care about.
The hotel experience is fantastic, a slice of heaven, lots of great restaurants to chose from, spa is great as well. The only downside is the beach in front of hotel is not the best. The infinity pool with outdoor bar is a good compromise though. Bottom line: Highly recommended.

Posted by , from Washington, DC on Oct 28, 2015

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Comment from Hotel Management

Nov 21, 2015 by NIZUC Resort & Spa

Dear Bojan Thank you for taking the time to share your experience at NIZUC Resort & Spa. We are pleased to see that you have had an outstanding vacation with us. Your comments are important to us since they help us to keep improving every day. Hope to have the opportunity of welcoming you among our distinguished guests again in a near future. Please receive our warmest regards, Arturo Esponda Resort Manager

5 out of 5

Best hotel ever

Pros: everything
Cons: nothing
Location: Cancun. but consider this hotel as a place to stay and relax. if you want more action less touristic fanfar, if you ask me, go to Tulum.
New (2y old), max comfort, elegant decoration, perfect service. highly recommend.

Posted by , from San Francisco on Feb 8, 2015

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About the Nizuc Resort and Spa

Location Punta Nizuc, Cancun, QROO 77500

Property Features

Simply walk outside to feel the sun on your face at the sand beach. At Nizuc Resort and Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available. Smoking is allowed in designated areas at this 5-star Cancun resort.

  • 274 guestrooms or units
  • 6 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 8234 sq ft of conference space
  • 765 sq m of conference space
  • Built in 2013
  • Bar on the beach
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (12.8 km / 7.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Nizuc Resort and Spa offers 274 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 47-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Select Comfort beds
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Espresso maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to noon.

Cafe de la Playa - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast only.

Ramona - Overlooking the ocean, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Ni - Overlooking the ocean, this seafood restaurant specializes in Peruvian cuisine and serves lunch and light fare.

La Punta Lounge and Grill - Overlooking the ocean, this restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Terra Nostra - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves dinner only.

Room service (during limited hours) is available.

Nearby Activities

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a health club, and a sauna.

Guests under 12 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Beach yoga on site
  • Golfing nearby
  • Boat tours on site
  • Scuba diving on site
  • Tennis lessons on site
  • Kayaking on site
  • Skydiving nearby
  • Yoga classes/instruction on site
  • Game viewing on site

Spa Services

Spa at NIZUC has 18 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property charges USD 100 per stay (plus taxes and resort fee) per rollaway bed from December 20, 2019 to January 5, 2020.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 10 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 915 for adults and MXN 457.50 for children (approximately)
  • Pet fee: MXN 3000 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Nizuc
  • Nizuc Cancun
  • Nizuc Resort
  • Nizuc Resort Cancun
  • Nizuc Resort Spa
  • Nizuc Resort and Spa Resort
  • Nizuc Resort and Spa Cancun
  • Nizuc Resort and Spa Resort Cancun

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

  • Nizuc Resort and Spa is listed in the 2018 Travel + Leisure 500.
  • The property is a member of Preferred Hotels & Resorts.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.