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"the food was terrible my toilet broke and they took all day to come and fix it. the hotel was kind of clean and there was a lot of children. " More

By a verified traveler on Thu 05 Mar 2020

Hotel Description

3.5-star beachfront property near Tortuga Beach

On the beach

Within a 10-minute walk of this Zona Hotelera property, you'll find Langosta Beach and Turtle Beach. Tortuga Beach and Caracol Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 7 restaurants, and an outdoor pool are all featured at this smoke-free property. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus. Relax with a drink at one of the 7 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

WiFi, flat-screen TVs

The 214 guestrooms have flat-screen TVs with cable channels and offer WiFi and free minibar items. 24-hour room service, rainfall showerheads, and hair dryers are also available.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$157* Per night/room Apr 17 - Apr 18

Family Room (Up to 2 Kids eat and stay free)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Oasis Palm All Inclusive ratings based on 43 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Oasis Palm All Inclusive

Everyone (25) Couples (2) Family (4)
3 out of 5
the food was terrible my toilet broke and they took all day to come and fix it. the hotel was kind of clean and there was a lot of children.

Posted by on Mar 5, 2020

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4 out of 5
I thought this was a great all inclusive resort. I did not experience many issues. I traveled with my boyfriend and although it is a very kid friendly hotel (and there were A LOT of kids) it made me feel safer and overall wasn’t really a bad experience for me. There was much to do (and I wasn’t on the resort that much to really care). When I was on the resort - there was plenty of food, snacks, and etc. that was available and the beach was beautiful. Negatives: the shower in the hotel room was TERRIBLE. It was either burn your skin off hot or ice cold, there was no in between. It didn’t bother me enough to go complain, but this is something that needs to be fixed. It isn’t just my room - it was in the spa rooms as well (when I had my massage experience we had to shower and experienced the same issue). Not sure if this is just how the showers there work or what, but I mainly took freezing cold showers - luckily it was hot enough during the time I was there that it didn’t bother me much since I had awful sunburn. -Dos Luna’s was the only buffet restaurant that seemingly had the best food in my opinion. The other 2 that I knew off did not wow me - in fact we had to leave one and go to another because of the lack of food they had. Overall a good experience.

Posted by on Aug 3, 2019

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2 out of 5
I'll start with the good: great location and it was cheap. staff and workers were good. now the bad and ugly: very old hotel, this means tons of issues (eg. 2 very small elevators, old rooms, bathrooms, etc), beds are full size...WTF, a hotel in year 2019 with full size beds (nonsense), and a lack of good restaurants (unless you pay VIP or the "grand" option). the restaurant is one of the worst issues, the line to the only option was an every day thing for breakfast and dinner. overall, I will not recommend this hotel (Motel) to anyone, I will NOT stay here again. this place needs to be demo, so something better can be put here.

Posted by , from Charlotte NC on Jun 24, 2019

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2 out of 5

Posted by on Jun 23, 2019

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Comment from Hotel Management

Jul 8, 2019 by Adelaida Arzola, Hotel Manager.

Dear Guest, Thank you for your feedback. We are sorry for any inconvenience you had during your stay.

5 out of 5
I loved my first night I was giving a free bottle of wine, I loved all the entertainment for children, wish their was more night life for adults. The food was amazing the beach was clean the staff was pleasant and my children loved it.

Posted by on May 17, 2019

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Comment from Hotel Management

May 23, 2019 by Adelaida Arzola, Hotel Manager.

Dear Guest, Thank you for taking the time to share your experience about your stay at our resort. We are glad you enjoyed our gastronomic options and the facilities. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Kind regards,

2 out of 5
The service some waitress do they don’t attempt to serve any guest

Posted by on Apr 3, 2019

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5 out of 5
Very nice hotel I recommend. The only thing I paid for ocean view they never gave me ocean view.

Posted by on Jan 19, 2019

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2 out of 5
This was supposed to be a all inclusive hotel but we would charge $160 extra the wifi is not free. The ride to the hotel from the airport is not free . The shower was broken when we tried to take a shower. The ride to the airport was not free.

Posted by on Dec 9, 2018

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2 out of 5

First and last time at this hotel.

Everything at this hotel is a long wait. To eat at the restaurants is a long line. Getting a drink at the bar is a long line. Checking in or just to ask a question with the front desk is a long line. I feel like that took so much time away from me to actually relax and enjoy myself. Only two elevators in which you also have to wait for or there is a long and you have to wait for the next trip. No AC in the elevator. Place is small and crowded. The pictures that are shown on this site or pictures of their sister hotel in which it’s not even near this hotel. I was highly disappointed. I thought when booking, that I was booking at the hotel from the pictures. I tried to upgrade to their sisters hotel but they would not allow me.

Posted by , from new york on Aug 4, 2018

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5 out of 5
We were very comfortable in this Hotel. I have no complaint

Posted by , from Houston Tx on Jul 9, 2018

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Comment from Hotel Management

Aug 24, 2018 by Adelaida Arzola, Hotel Manager.

Dear Jesus, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • In-room minibar (some restrictions)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Volleyball
  • Golf green fees

Lessons/classes/games
  • Bartending
  • Cooking
  • Language

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to offsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to offsite clubs included
  • Surfing/boogie boarding included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Golf - green fees included
  • Scuba diving lessons not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Local beverages and soft drinks only
  • Minibar beverages - restrictions apply
  • All food and beverages included
  • Food and beverage restrictions apply
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Oasis Palm All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Oasis Palm All Inclusive offers its guests a full-service spa, an outdoor pool, and a sauna. There are 7 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 7 bars/lounges. Free breakfast is available daily. WiFi is available in public spaces for a fee. There's an onsite business center. A children's pool, a fitness center, and spa services are also featured at the family-friendly Oasis Palm All Inclusive. Free self parking is available. This 3.5-star Cancun property is smoke free.

  • 214 guestrooms or units
  • 8 levels
  • 7 dining venues
  • 7 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (21.8 km / 13.5 mi)
  • Parking: Free self parking

Room Amenities

Oasis Palm All Inclusive offers 214 air-conditioned accommodations with free minibar items and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Housekeeping is provided daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Sisal Buffet - Onsite buffet restaurant.

Piratas del Caribe(niños) - Onsite theme restaurant. Open daily.

Los Agaves - Onsite restaurant. Open daily.

Dos Lunas - Onsite restaurant. Open daily.

La Bamba - Onsite restaurant. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Volleyball on site
  • Kayaking nearby
  • Personal motorized watercraft on site

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 30 per stay for guests under 26 years old
  • A tax is imposed by the city: USD 1.23 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per day (rates may vary)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Oasis
  • Oasis Palm
  • Oasis Palm All Inclusive
  • Oasis Palm All Inclusive All-inclusive property Cancun
  • Oasis Palm Cancun
  • Palm Oasis
  • Oasis Palm All Inclusive All-inclusive property
  • Oasis Palm Beach Cancun
  • Oasis Palm Beach Hotel Cancun
  • Oasis Palm Beach Resort Cancun
  • Oasis Palm Hotel Cancun
  • Oasis Palm Inclusive Inclusive
  • Oasis Palm All Inclusive Cancun
  • Oasis Palm All Inclusive All-inclusive property
  • Oasis Palm All Inclusive All-inclusive property Cancun
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.